Frequently Asked Questions

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a flexible pricing model with a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For the most up-to-date details, visit the Hygraph pricing page.

Features & Capabilities

What features does Hygraph offer for building a DIY headless commerce store?

Hygraph enables you to build a DIY headless commerce store by connecting headless APIs such as Gatsby, Stripe, Algolia, and Printful. It provides product descriptions, customer reviews, order management, product categorization, and content localization. Hygraph's GraphQL-native architecture allows for efficient data querying and integration with best-of-breed services. Learn more at Hygraph Features.

Does Hygraph support integrations with other platforms?

Yes, Hygraph supports a wide range of integrations including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API for content management?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. You can learn more about its capabilities at the Hygraph API Reference.

What technical documentation is available for Hygraph?

Hygraph provides comprehensive technical documentation covering all aspects of building and deploying projects. Access the documentation at Hygraph Documentation.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts such as time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf

What are some real-world success stories of customers using Hygraph?

Hygraph has enabled Komax to achieve 3X faster time to market, Autoweb to see a 20% increase in website monetization, and Samsung to improve customer engagement with a scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories at the Hygraph product page.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies

How long does it take to implement Hygraph, and how easy is it to start?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. Learn more at Hygraph Documentation.

How easy is Hygraph to use for non-technical users?

Customers have praised Hygraph for its ease of use and intuitive interface. Feedback includes comments like 'super easy to set up and use,' and 'even non-technical users can start using it right away.' The user interface is logical and user-friendly, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS

Technical Requirements

What are the key technical capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. It supports efficient data querying, integration with modern APIs, and compatibility with best-of-breed services for building composable digital experiences. Learn more at Hygraph Features.

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. For more details, visit the Hygraph Contact Page.

What training and technical support is available to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance during the onboarding phase. For more details, visit the Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Source: Hygraph Contact

Product Information

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source: Hygraph About Us

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky user experiences), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more details, visit the Hygraph product page.

How does Hygraph solve pain points for different personas?

Hygraph tailors solutions for developers (simplifies development, reduces boilerplate code, streamlines query management), content creators/project managers (intuitive interface, empowers non-technical users), and business stakeholders (reduces operational costs, supports scalability, accelerates speed to market). For more details, visit the Hygraph product page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit the Hygraph blog on CMS KPIs.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and API-first approach. It empowers non-technical users, modernizes legacy tech stacks, ensures consistent branding across regions, and streamlines workflows for faster speed-to-market and lower operational costs. For more details, visit the Hygraph product page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

DIY Store Powered by Hygraph, Gatsby, Stripe, and Algolia

The days of monolithic eCommerce platforms are a thing of the past. In this example we explore connecting headless APIs to deliver commerce your way.
Jamie Barton
Jonathan Steele

Written by Jamie & Jonathan 

Jan 13, 2020
DIY Headless Commerce Store with Hygraph, Gatsby, Stripe, and Algolia

Today we are excited to share our latest open source example; the serverless driven Hygraph Swag store.

Product Catalog

We’ve written previously about “Commerce in Content with Hygraph”, which explored the idea of using eCommerce APIs alongside a CMS, but we thought we’d go a little further and explore what it might look like without an eCommerce API and release the ultimate DIY commerce starter kit.

The days of monolithic eCommerce platforms are a thing of the past. After speaking with hundreds of customers and developers in 2019, we have seen a growing trend of DIY commerce and the orchestration of best-of-breed services with webhooks, lambdas, and proxies.

In 2020 we will see even more online stores built with top industry tooling as each service provider like Stripe or Printful are able to focus on delivering their part of the equation.

Developers and agencies will continue to use their growing network of partners to deliver the very best commerce experiences by relying on more than your typical Magento installation. Often replacing tools like Magento all-together for even faster time-to-market.

This project is the first in a series of new open-source examples that demonstrate how you can build on top of a headless API for an eCommerce content domain. We’ll be exploring traditional blogs, websites (like this one), travel, tourism, and much more.

#The Content Mesh

The Hygraph Swag store is powered by a half-a-dozen APIs, all designed to deliver their part in the overall eCommerce architecture. Let’s take a deep dive into the different APIs and see what they do;

Printful

All product inventory is drop shipped thanks to Printful - allowing for a fully automated fulfilment experience, which is great for our team since we’d rather be shipping code, anyways. We can also create orders with Printful using the custom GraphQL API on top of our store.

Using a custom-built Gatsby source plugin, we are able to parse and create local Gatsby nodes for our Printful inventory, including all available variants.

Product Page

Hygraph

We use our own Hygraph for product descriptions, storing customer reviews, and customer orders. You can also group products by Category (e.g. “T-Shirts”) or Collections (e.g. “New Arrivals”, “On Sale”).

Offering a truly global, product marketplace is a necessity for many retailers in 2020. Our Swag Store product pages are localized via our content localization API and built using Gatsby’s powerful APIs. This allows us to serve language specific, static, product pages to our audience, all whilst storing the active locale in application state.

The site will initially be available in two languages (English and German), and we may look to extend the localization beyond language to currencies.

Product localisation

Gatsby

All product, category and collection pages are statically generated by Gatsby. Gatsby also extends the Product model to include data from Printful for our product images and prices.

Stripe

All payments are processed using Stripe and Strong Customer Authentication (SCA) for secure, quick, and easy checkout. The React Stripe Elements library enables secure card processing and validation.

Stripe SCA

Postmark

All customer and store owner email notifications are handled with Postmark. Postmark boasts some of the industry's most battle-tested email templates as well as speedy delivery.

Netlify

All of the above is hosted with Netlify for fast delivery at the edge. Netlify hosts all our product pages, images and move pages between our React application.

Any time a new pull request is opened on GitHub or content changes on Hygraph, a webhook is triggered to Netlify to create a new deploy preview URL or update the production site with new data.

Apollo Server (+ Netlify Functions)

We use Netlify Functions to provide a GraphQL endpoint for our frontend. In order for our customers to place orders with Printful, and write product reviews that are saved to Hygraph, we have a custom GraphQL API that has all of the necessary queries and mutations to do just that.

Product Reviews

Any of the above resources could be replaced by the services you already use, but hopefully, this gives you an idea of how to get started connecting the best of breed APIs together to deliver commerce your way.

#Going further

This project is a small example of how you could begin to create a custom commerce experience using a variety of APIs. While we've handled the cart logic client-side with JavaScript, there are headless commerce APIs) like Chec, CommerceTools, Commerce Layer and others that provide you a full suite of APIs to do all the heavy-lifting in whatever area you need.

If you'd like to learn more about Hygraph and how we can work together, please get in touch.

If you'd like to get started and see how this example works underneath, the code is available on GitHub.

Blog Authors

Share with others

Sign up for our newsletter!

Be the first to know about releases and industry news and insights.