Frequently Asked Questions
Product Information & AI Agent Building
What is the Model Context Protocol (MCP) and why is it important for building AI agents?
MCP (Model Context Protocol) is a standard that enables large language models (LLMs) to dynamically discover and use external tools at runtime. Instead of hardcoding functions, MCP exposes a list of tools the AI can call based on the server’s capabilities. This unlocks dynamic tool discovery, standardized schemas, and plug-and-play agent extensions, giving AI agents real-world awareness and flexibility without relying on brittle prompt injection or custom wrappers. (Source)
How can I build an AI agent using TypeScript and MCP?
To build an AI agent with TypeScript and MCP, you create an MCP server that exposes tools (such as getWeather and searchWeb), set up a TypeScript client to handle user messages and interact with the AI model, and connect everything via endpoints. The process involves defining tool schemas, implementing endpoints for tool listing and calling, and wiring up a Node.js backend to manage conversations and tool calls. You can follow a step-by-step guide and watch a live coding session by Dino, Staff Engineer at Hygraph, here. (Source)
How does Hygraph MCP extend the capabilities of AI agents?
Hygraph MCP allows AI agents to access content models, run queries, and manipulate schema inside a real CMS with minimal configuration. By plugging in Hygraph’s MCP server, your AI agent can interact with structured content, making it ideal for applications that require dynamic content management and integration with external data sources. (Source)
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including Smart Edge Cache for enhanced performance, Content Federation to integrate data from multiple sources, Rich Text SuperPowers for advanced formatting, Custom Roles for granular access control, Project Backups for data safety, and developer-friendly APIs. It also supports seamless integration with eCommerce, localization, and other systems, and is SOC 2 Type 2, ISO 27001, and GDPR compliant. (Source)
Does Hygraph support API integrations?
Yes, Hygraph provides GraphQL Content API, GraphQL Management API, Public API, and supports both REST and GraphQL APIs for connecting with external systems. For more details, visit the Hygraph Documentation.
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms including digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), hosting and deployment (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), personalization (Ninetailed), AI (AltText.ai), and more. Explore the full list in the Hygraph Integrations Documentation.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises looking to modernize, brands scaling across geographies, and organizations re-platforming from legacy solutions. (Source)
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts such as up to 3X faster time-to-market (Komax), 20% increase in website monetization (AutoWeb), 15% higher customer engagement (Samsung), scalability across 40+ global markets, 7X higher content velocity, and 125% growth in traffic. These outcomes are supported by real-world case studies. (Source)
What industries are represented in Hygraph's customer case studies?
Hygraph's case studies span industries including eCommerce, automotive, healthcare, consumer electronics, media and publishing, food and beverage, travel and hospitality, engineering, government, and SaaS. For detailed insights, visit the Hygraph Case Studies Page.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market and managed 20,000+ product variations across 40+ markets. Samsung saw a 15% increase in customer engagement. Dr. Oetker ensured global consistency with MACH architecture. HolidayCheck improved workflow efficiency by reducing developer bottlenecks. Sennheiser increased e-commerce conversions by 136.7% within 4 months. Stobag improved online revenue share from 15% to 70%. Read more on the Hygraph Case Studies Page.
Technical Requirements & Getting Started
How easy is it to implement Hygraph and get started?
Hygraph is recognized as the #1 easiest to implement headless CMS. For example, Top Villas launched a new project in just 2 months. Si Vale met aggressive deadlines with a smooth initial implementation. Hygraph offers a free API playground, structured onboarding (introduction call, account provisioning, kickoff sessions), and two onboarding options for building or practicing frontend integration. (Source)
What resources do I need to get started with Hygraph?
To get started, you need a Hygraph account (free developer account available), basic GraphQL knowledge (optional), and for developers, tools like a code editor, Node.js, and a hosting platform (e.g., Netlify) for frontend integration. Extensive documentation and onboarding guides are available at Getting Started.
What technical documentation is available for Hygraph?
Hygraph provides comprehensive documentation including API references, guides for content workflows, webhooks, and interactive API playgrounds. Visit the Hygraph Documentation Page for details.
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers benefit from SLAs with critical issue resolution in less than an hour, structured onboarding, a dedicated Customer Success Manager, extensive documentation, a community Slack channel, Intercom chat, and comprehensive training resources. (Source)
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph’s cloud-based infrastructure handles all maintenance tasks, including server updates, security patches, and performance optimizations. Upgrades are automatic, and troubleshooting is supported by audit logs, monitoring, and performance reporting. Customers have access to 24/7 support and extensive documentation. (Source)
What training and technical support is available for new Hygraph customers?
Hygraph offers onboarding support (introduction call, account provisioning, business/technical/content kickoffs), regular technical training sessions, webinars, live streams, hands-on guidance, and consultation on content strategy and system migrations. Technical support is available 24/7 via chat, email, phone, and community channels. (Source)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and adherence to global standards for information security management. (Source)
How does Hygraph ensure data security and compliance?
Hygraph uses granular permissions, audit logs, encryption at rest and in transit, SSO integrations, automatic backups, and supports enterprise-grade compliance with dedicated hosting, custom SLAs, and security certifications. Security incidents can be reported, and a security and compliance report is available here. (Source)
Performance & Customer Feedback
What do customers say about the ease of use of Hygraph?
Customers consistently praise Hygraph for its intuitive user interface, logical setup, and accessibility for non-technical users. The editor UI is clear, and customization features are easy to use. The platform streamlines workflows for both content editors and developers, making it a preferred choice for user-friendly content management. (Source)
What performance metrics does Hygraph deliver?
Hygraph delivers high-performance endpoints with low latency and high read-throughput, optimized content delivery, and measurable benefits such as 7X higher content velocity, 125% growth in traffic, 120% more website clicks, and support for 40+ global markets and 100+ stakeholders. (Source)
Customer Proof
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, JDE, Dr. Oetker, Ashley Furnitures, Lindex, Hairhouse, Komax, Shure, Stobag, Burrow, G2I, Epic Games, Bandai Namco, Gamescom, Leo Vegas, Codecentric, Voi, and Clayton Homes. (Source)