Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model and how is it determined?
Hygraph offers a flexible pricing model with three main tiers: a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans tailored to specific business needs. For full details, visit the Hygraph pricing page.
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Learn more at Hygraph Features.
Does Hygraph offer integrations with other platforms?
Yes, Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API for content management?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more details, visit this page.
Is technical documentation available for Hygraph?
Yes, Hygraph provides comprehensive technical documentation covering setup, integrations, and deployment. Access it at Hygraph Documentation.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides robust security features including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. More information is available at Hygraph Security Features.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts such as time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency.
What problems does Hygraph solve?
Hygraph solves operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more details, visit the product page.
How does Hygraph address pain points for different personas?
Hygraph tailors solutions for developers (reducing boilerplate code, streamlining queries), content creators/project managers (intuitive interface for independent updates), and business stakeholders (lowering costs, supporting scalability, accelerating speed-to-market). For more details, visit the product page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, tutorials, and onboarding guides. Learn more at Hygraph Documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive and logical interface, stating it is 'super easy to set up and use' and accessible for both technical and non-technical teams.
Support & Implementation
What customer service or support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit the Hygraph Contact Page.
What training and technical support is available to help customers get started?
Hygraph provides onboarding sessions for enterprise customers, 24/7 support, video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. For more details, visit the Hygraph Contact Page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness.
Technical Requirements & Developer Resources
What are the prerequisites for setting up Hygraph for AI-generated product descriptions?
Familiarity with Next.js, React.js, Node 14.6.0 or newer, and npm 9.5.0 is assumed for setting up Hygraph for AI-generated product descriptions.
Does Vite support TypeScript out-of-the-box for Hygraph projects?
Yes, Vite has built-in support for TypeScript, making it easy to set up Hygraph projects with TypeScript standards.
What plugins should be selected for GraphQL Code Generator with Hygraph?
Select the plugins: TypeScript, TypeScript operations, and TypeScript React Apollo for GraphQL Code Generator with Hygraph.
Where can I watch the livestream 'Build an AI Agent with TypeScript and MCP'?
You can watch the livestream on YouTube.
Blog & Content Modeling
Where can I find the Hygraph blog?
Visit the Blog section on the Hygraph website for news, developer tutorials, and content modeling guides.
Who authored the blog post 'Building an AI-Agent with TypeScript and MCP'?
The blog post was written by Enxhi Hamzallari, Senior Field Marketing Manager at Hygraph, and published on July 30, 2025.
What does the blog post encourage readers to do?
The blog post encourages readers to sign up for the newsletter to stay informed about releases and industry news.