Frequently Asked Questions

Product Information & Features

What is Hygraph and what problems does it solve?

Hygraph is a GraphQL-native headless CMS designed to unify data and enable content federation, allowing businesses to create impactful digital experiences. It solves core problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing conflicting needs of global teams, and improving user experience for content creation. Financially, it lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows, streamlines query management, and resolves cache and integration challenges. Learn more.

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and an intuitive user interface. Key capabilities include rapid content delivery, streamlined workflows, support for both technical and non-technical users, and a wide range of integrations (e.g., Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). For a full list of integrations, visit Hygraph Integrations.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. More details are available at the Hygraph API Reference.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. By ensuring rapid content distribution and responsiveness, Hygraph helps reduce bounce rates and increase conversions. Learn more.

What technical documentation is available for Hygraph?

Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects. Access it at Hygraph Documentation.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit Hygraph Security Features.

How does Hygraph ensure data security and regulatory compliance?

Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. See case studies.

What industries are represented in Hygraph's customer case studies?

Hygraph's case studies span industries such as Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Explore case studies.

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories.

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.

Implementation & Ease of Use

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Get started.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Read more.

Support & Training

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for assistance. Contact support.

What training and technical support does Hygraph provide to help customers get started?

Hygraph provides onboarding sessions for enterprise customers, 24/7 support, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Learn more.

Integrations & Technical Requirements

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), headless commerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. See all integrations.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

Competition & Comparison

How does Hygraph differentiate itself from other headless CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for both technical and non-technical users. It addresses operational, financial, and technical pain points with tailored solutions, offering flexibility, rapid onboarding, and a wide range of integrations. Learn more.

GraphQL & Industry Insights

Where can I find the latest insights and trends about GraphQL?

Hygraph publishes the annual GraphQL Report, which provides insights, statistics, and best practices from prominent GraphQL users. Access the 2024 GraphQL Report for the latest trends.

What practical advice does the GraphQL Report 2024 offer?

The GraphQL Report 2024 offers practical advice for developers, including best practices for building and consuming GraphQL APIs, based on survey findings from the community. Read the report.

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GraphQL: A Year in Review

It’s been a wild year for the growing technology. Enterprise adoption continued to grow at a remarkable pace, the legal details which are oh-so-important to those SLAs and RFPs started to solidify and the stack of service providers became ever more robust. Whether you want to roll-your-own or you just want to roll-out in the next 5 minutes - there’s something for everyone.
Jesse Martin

Written by Jesse 

Dec 22, 2017
GraphQL - A Year in Review

Guest Post by our community member Jesse Martin

This is not a “what is GraphQL” post, you can find that here and here. This is a 10,000 foot look at the industry over the past year and some glimpses into the future of what might be.

It’s been a wild year for the growing technology. Enterprise adoption continued to grow at a remarkable pace, the legal details which are oh-so-important to those SLAs and RFPs started to solidify and the stack of service providers became ever more robust. Whether you want to roll-your-own or you just want to roll-out in the next 5 minutes - there’s something for everyone.

#We Saw the Technology Mature

The Specification

Subscriptions

Thanks to the work of some community heavy-weights, subscriptions are ever closer to officially landing in the spec. The PubSub model is a bedrock of realtime apps and getting a standardised spec around the issue will be monumental. For the javascript enthused, check out this tutorial for a nice introduction.

Stitching

The basic concept here is that you can combine multiple schemas into a unified layer. Think of it as composing micro-services into a single API where you need fine-tuned control in handling things like naming conflicts but don’t want to burden the backend team with having to create some monolith API that rules them all. You can query hobbits, dwarves and wizards as individually as you want, or you can abstract their individual parts into a master, middle-earth query layer without losing the agility of developing out your hobbit service independent of the other services. Check out this in-depth article by the Graphcool, now Prisma team for a more thorough introduction.

Drama

It wouldn’t be a real open source spec without a fair dose of drama. Boy did the community deliver! Joan Touzet kicked off the party back in early July by noticing issues with the patent rights of most/all of Facebook's open source initiatives. The backlash was quick and wide spread. They even got Matt Mullenweg to chime in!

All in all it seems to have blown over with some helpful summary explanation by Dennis Walsh here and here. TDLR: After some relicensing, you should be just fine to use React, GraphQL or any of the other technologies Facebook releases. The bee in your beer might still be clause 8.6 of GraphQL's new licensing which basically says "he who fails to adopt the spec in one point, is guilty of all," or something like that. #not-a-lawyer

Company Adoptions

LTLDR (Looks too long, didn't read): http://graphql.org/users/

We saw some really interesting adoption of the spec this year, too! Early in the year, Github released v4 of their API with full GraphQL support. The New York Times did a nice write up about their transition which is part of an overall rewrite/redesign of giant news company. Twitch gave a talk at GraphQL Summit about their transition, as well as KLM and Bynder (for the enterprise minded people in the audience.) This is simply a short sample of some notable companies to join the club this year, but the amount of adoption this year and the total adoption over all is staggering. Again, see the curated user list at the official .org for more info.

#More companies enter the service space (and some leave)

The Community Says Farewell...

After pioneering the middle-layer, Reindex is shutting down its back-end as a service platform. They won't be going far, though, as they are still committed to helping developers adopt the spec and will be open-sourcing much of their tooling in the future. The post mortem can be found here.

The Community Says Hello!

Contentful labs (a notable player in the headless CMS space) is rolling out a beta layer for GraphQL. We'll be keeping an eye on them. :)

The Community Says WOAH

Amazon pulled a surprise card with the launch of AppSync that includes GraphQL support from the get-go. On the whole, Amazon's adoption of a spec that Facebook has written is pretty much all the validation a technology could want. Only a fool argues with an 800lb gorilla. Nobody argues with two.

The community says, "let's do this again"

GraphQL Summit returned for the 2017 edition and was generally raved about across the industry. With no shortage of heavy-hitters, the excellent playlist can be viewed here. But if you've read this far, you've probably already seen it. Good for you! 2018 is sure to be announced soon, so keep a close eye on the Twitterverse for the announcement.

GraphQL Europe was also a strong representation with tour de force that rivals anything put out from the Valley. When you think about the many challenges that GraphQL can help solve and the intricate complexities of serving Europe's some 730 Million users, you can see why this technology has really taken root! Not to mention some of the world's best GraphQL companies are based here! And 2018 is announced already, so be sure to get your frühe Vogel tickets here.

#Tooling Increases

Dear reader, I respect the community. And I love you. I will not provide a direct link to the Timebelle’s winning performance of Apollo at Eurovision. I just won’t, no matter how good the pun is. I will, however, gladly direct you to Apollo’s fantastic 2.0 launch of their client product! Seriously. Big Kudos from us here at Hygraph. Particularly interesting is the ability to intercept the request and change where you are fetching your data from. This turns GraphQL into some kind of universal query language for the front-end.

Graphcool is cooler than ever. We have a particularly fond relationship with the Graphcool peeps. Not just because our backend is built on their technology stack and we are both HQ’d in Germany, but their product is fantastic, too! They open-sourced their serverless-framework, which makes building out your own GraphQL service a short init away from reality. We highly recommend checking out their product.

The “other” great Gatsby, while not new this year, is enjoying a considerable moment in the lime-light with many significant players in the front-end world adopting the platform for their websites. With an elegant API and the built in declarative beauty of GraphQL for your templating tasks, its hard to not get a little excited about this formidable entrant in the web maker space. Oh, and we have a plugin to interface with them directly!

#Where GraphQL is Going, What Problem is it Solving

So GraphQL looks like it's here to stay. What problem is it solving, where's it going, why all the excitement?

The Problem Being Solved

Data transfer is expensive. The amount of data we are generating has been talked about at length. In one recent example, I downloaded my year-to-date Fitbit tracking data. Simply downloading less than 1 year of heart rate time-stamp data yields close to 15mb of data. That’s a big file! Now imagine you want to view a year overview of that data. Obviously, no developer is going to ship that much data down the pipe, which is why they build business-case abstractions into the API so you can query just the amount of data that’s needed. Maintaining all the endpoints adds an increasing amount of overhead, an expanding surface area for security issues and documentation to maintain. If it were switched to a GraphQL API, the various apps could simply request exactly how much data was needed for their individual tasks. Define the schema and every data point for every business case is handled.

The Future

The spec is evolving with subscriptions and additions like stitching will only increase enterprise adoption. SaaS providers like Graphcool, Apollo and Hygraph are offering elegant solutions for companies of all sizes to get started today.

API driven business is here to stay. No one is arguing anything different. Private and public APIs from financial services to postal services have revolutionised our productivity and created a level of expected ability that we can’t return from. But many of these APIs are built on large and ageing infrastructure. Consumers want fast and new. Mediated APIs, the middle layer between older monoliths and the newer platforms are on the rise. A notion confirmed by Mark O’Neill, research director at Gartner, at the recent API Days Conference. GraphQL is an excellent entrant to this mediated API space because it allows for endless new implementations without adding the overhead of introducing new endpoints to the existing systems.

For a more in depth take on GraphQL in the market place, you really don’t need to look further than this resource.

#Wrapping Up

The one inherent issue with GraphQL is that it's flexible to a fault. Authentication, data-modelling, redundancy, caching and all the other requirements for the typical database service are more or less up to your fancy. Sometimes choice is a curse.

So what's a dev to do? Fortunately that's exactly the kind of problem we at Hygraph are trying to solve. Sign up for an account, let biz-dev define the data model in a WYSIWYG editor and have a fully fleshed out schema ready to go with all the wonderful perks of GraphQL. What does it matter if they stuff extra fields of data in the backend that will never be used in a hundred years? With GraphQL you get what you ask for, not what the server feels like giving you.

With Hygraph it’s never been easier to get started. Sign up for a free account today to start playing around with the power of GraphQL and let us handle details for you. Once you try GraphQL’s powerful new primitive on data interchange, you won’t want to work with anything else!

Thanks for reading!

The GraphQL Report 2024

Statistics and best practices from prominent GraphQL users.

Blog Author

Jesse Martin

Jesse Martin

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