Frequently Asked Questions
Product Information & Use Cases
What is Hygraph and how does it support multi-brand management?
Hygraph is a modern, GraphQL-native headless CMS designed to help organizations manage multiple brands efficiently. For example, DPG Media uses Hygraph to manage over 35 individual eCommerce sites within a single CMS, allowing each brand to maintain its unique requirements while benefiting from a scalable, adaptable foundation. Source
How does Hygraph enable faster content creation and deployment?
Hygraph empowers content teams to create and deploy new pages in a matter of days, compared to weeks with legacy monolith CMS systems. DPG Media's teams can model new content pages in less than a day and bring them live within a week, thanks to flexible content modeling and efficient workflows. Source
What industries does Hygraph serve?
Hygraph is used across a wide range of industries, including Media and Publication, SaaS, Marketplace, Education Technology, Healthcare, Consumer Goods, Automotive, Technology, FinTech, Travel and Hospitality, Food and Beverage, eCommerce, Agency, Online Gaming, Events & Conferences, Government, Consumer Electronics, Engineering, and Construction. Source
What are some common use cases for Hygraph?
Hygraph is commonly used for product management and eCommerce, website management, content federation, and multi-brand project management. DPG Media, for example, leverages Hygraph for managing 35+ eCommerce sites and streamlining marketing content across brands. Source
How does Hygraph support MACH architecture and microservices?
Hygraph is designed to work seamlessly with MACH principles (Microservices, API-first, Cloud-native, Headless), enabling modular, scalable, and flexible architectures. DPG Media's implementation uses Hygraph alongside a custom headless eCommerce platform and Next.js frontend, supporting future growth and adaptability. Source
What is the onboarding process like for new teams using Hygraph?
Onboarding with Hygraph is straightforward and efficient. For DPG Media, both development and content teams felt comfortable with the new system in about a day. Hygraph offers structured onboarding, training resources, and extensive documentation to support new users. Source Documentation
How long does it take to migrate content to Hygraph?
The migration of content to Hygraph depends on project complexity. For DPG Media, migrating 35 brands to Hygraph's MACH-led architecture took around 3-4 months, demonstrating the platform's scalability and efficiency for large-scale projects. Source
What are the main benefits DPG Media experienced after switching to Hygraph?
DPG Media benefited from easier onboarding, efficient workflows, faster content deployment, improved developer experience, and the ability to scale and adapt each brand's needs independently. Content teams gained full control over marketing content, reducing reliance on developers. Source
How does Hygraph integrate with external systems?
Hygraph's federated content platform allows for easy integration with external systems. DPG Media's DotControl team quickly set up synchronization between Hygraph and their existing PIM, ensuring content was always up to date and enabling future extensibility. Source
What is the role of DotControl in the DPG Media project?
DotControl is Hygraph's implementation partner for DPG Media, responsible for migrating content, building the MACH-compliant architecture, and integrating Hygraph with other systems to support 35+ brands. Source
How does Hygraph empower content teams to work independently?
Hygraph's flexible content modeling and GraphQL Union Types allow content teams to customize landing pages and publish new content without developer intervention. This independence accelerates workflows and enables agile marketing campaigns. Source
What is the API Playground and how does it benefit developers?
The API Playground is a feature in Hygraph that allows developers to quickly model content, test queries, and improve their developer experience. It was instrumental for DPG Media's DotControl team in building a MACH-compliant architecture efficiently. Documentation
How does Hygraph ensure data synchronization across platforms?
Hygraph's federated content platform and integration capabilities enable seamless data synchronization with external systems, such as custom headless commerce platforms and PIMs, ensuring content is always current and consistent. Source
What frontend frameworks are compatible with Hygraph?
Hygraph is compatible with modern frontend frameworks such as Next.js, which was used by DPG Media for their eCommerce sites. This compatibility supports MACH architecture and enables flexible, scalable digital experiences. Source
How does Hygraph help maintain consistency across multiple brands?
Hygraph enables teams to reuse backend stack elements and maintain consistency across tooling, while allowing individual brands to scale and adapt at their own pace. This balance supports both standardization and customization. Source
What are GraphQL Union Types and why are they important?
GraphQL Union Types in Hygraph allow content teams to customize landing page structures without developer intervention, providing flexibility and empowering non-technical users to publish content confidently. Documentation
How does Hygraph support agile methodologies for content teams?
Hygraph enables content and development teams to work in parallel, with developers creating flexible content models and content teams having full control over page outcomes. This supports agile workflows and rapid iteration. Source
What are the main pain points Hygraph solves for organizations?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow speed-to-market, scalability), and technical issues (schema evolution, integration difficulties, performance bottlenecks, localization, and asset management). Source
How does Hygraph differentiate itself from other CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, enterprise-grade features, and proven scalability. It stands out for its ease of implementation, flexibility, and ability to integrate multiple data sources without duplication. Hygraph ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. Source
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache for performance, localization, asset management, and cost efficiency. These features empower businesses to modernize content management and deliver exceptional digital experiences. Features
How does Hygraph address developer dependency and workflow bottlenecks?
Hygraph provides an intuitive interface for non-technical users, enabling independent content updates and reducing reliance on developers. This streamlines workflows and accelerates speed-to-market for new campaigns and products. HolidayCheck Case Study
What is Hygraph's pricing model?
Hygraph offers three main pricing plans: Hobby (free forever, ideal for individuals), Growth (starts at $199/month for small businesses), and Enterprise (custom pricing for advanced needs). Each plan includes different features and support levels. Pricing Details
What features are included in the Hygraph Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Pricing Details
What features are included in the Hygraph Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Pricing Details
What features are included in the Hygraph Enterprise plan?
The Enterprise plan offers custom pricing and includes custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, security & governance controls, SSO, multitenancy, backup recovery, custom workflows, dedicated support, and custom SLAs. Pricing Details
How does Hygraph ensure security and compliance?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It offers granular permissions, SSO integrations, audit logs, encryption, regular backups, and enterprise-grade compliance features. Security Report
What performance features does Hygraph offer?
Hygraph provides Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints, and practical advice for optimizing GraphQL API usage. These features ensure reliability and speed for high-traffic and global audiences. Performance Blog
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive user interface, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility and effectiveness for diverse teams. Source
Can you share specific customer success stories using Hygraph?
Yes. Notable success stories include DPG Media managing 35+ brands, Komax achieving 3x faster time to market, Samsung scaling globally while reducing maintenance, and AutoWeb increasing website monetization by 20%. More stories are available on the case studies page.
What KPIs and metrics are associated with Hygraph's impact?
Key metrics include time saved on content updates, reduction in developer dependency, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, scalability metrics, and performance during peak usage. CMS KPI Blog
How does Hygraph handle value objections from prospects?
Hygraph addresses value objections by understanding customer needs, highlighting unique features (API-first, GraphQL-native, content federation), demonstrating ROI (cost reduction, speed to market, scalability), and sharing success stories such as Samsung's improved engagement and Komax's faster launches. Samsung Case Study
What is Hygraph's overarching vision and mission?
Hygraph's vision is to enable digital experiences at scale by providing enterprise features, security, and compliance. Its mission is to empower businesses to build, manage, and deliver exceptional digital experiences through a modern, flexible, and scalable CMS. Source
Who are some of Hygraph's notable customers?
Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi, spanning industries from technology to healthcare and media. Case Studies
How does Hygraph support localization and asset management?
Hygraph offers advanced localization and asset management features, making it ideal for global teams managing content in multiple languages and regions. Voi, for example, scaled multilingual content across 12 countries and 10 languages using Hygraph. Voi Case Study
What support and resources are available for Hygraph users?
Hygraph provides extensive documentation, webinars, live streams, how-to videos, and a community Slack channel for support. Users can access guides and tutorials at Hygraph Documentation and join the community at Slack.