Frequently Asked Questions

Features & Capabilities

What are the key features of Hygraph that Flybondi uses?

Flybondi leverages Hygraph's GraphQL Content API for powering both web and mobile applications. Key features include efficient workflows for independent content creation and publishing, a single content repository for seamless multi-channel delivery, and improved developer productivity by allowing developers to focus on new features rather than content updates. Learn more about GraphQL API.

How does Hygraph improve developer productivity?

Hygraph enables the content team to independently create and edit content, freeing developers to focus on building new features. This separation of responsibilities leads to improved developer productivity and faster time-to-market for new functionalities. (Source: Flybondi Case Study)

Does Hygraph support both web and mobile applications?

Yes, Hygraph supports content delivery for both web and mobile applications. Flybondi uses a single content repository to serve content seamlessly across platforms, reducing the need for duplicate updates and streamlining workflows. Learn more about mobile CMS.

What unique capabilities does Hygraph offer for content management?

Hygraph offers a GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text formatting, and project backups. These capabilities enable operational efficiency, scalability, and consistent content delivery across channels. See all features.

Use Cases & Benefits

What problems does Hygraph solve for companies like Flybondi?

Hygraph addresses operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and enabling efficient workflows. It also reduces operational costs, accelerates speed-to-market, and supports scalability for growing content demands. (Source: Flybondi Case Study, Knowledge Base)

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as travel, hospitality, ecommerce, automotive, technology, and more. It is especially beneficial for organizations seeking to modernize legacy systems, streamline content operations, and deliver digital experiences at scale. (Source: ICPVersion2_Hailey.pdf)

What are the measurable benefits Flybondi achieved with Hygraph?

Flybondi improved web and mobile app performance, decreased bounce rates, and enhanced developer productivity. The airline achieved faster time-to-market and more efficient workflows, serving over 1 million customers in its first year and occupying a significant portion of the local aviation market. (Source: Flybondi Case Study)

Product Performance

How does Hygraph ensure high performance and reliability?

Hygraph utilizes Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and provides practical advice for optimizing GraphQL API usage. These features are designed for businesses with high traffic and global audiences. Read more about performance improvements.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security features.

What security features does Hygraph offer?

Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. View security report.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. (Source: Top Villas Case Study, Si Vale Case Study)

What support is available to Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See support resources.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform that manages all deployment, updates, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, and extensive documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. (Source: Knowledge Base)

Customer Success Stories

Can you share some customer success stories with Hygraph?

Yes, Hygraph has several notable customer success stories. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.

Where can I find case studies about Hygraph's use cases?

You can explore case studies such as Dr. Oetker, Prym, Burrow, Komax, Stobag, and many more on our case studies page.

KPIs & Metrics

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

Flybondi improved web performance and time-to-market with a modern headless CMS

Case study cover image

1M+

Customers Served

Improved

Developer Productivity

Better Performance

Improved Speed and Reliability

Snapshot

Flybondi is a leading economy airline in Argentina and an early Hygraph customer. hit a milestone of over 1,000,000 passengers transported in its first year of operation – with more than 10% first-time flyers - Flybondi have occupied a significant portion of the local aviation market.

The key reasons for choosing Hygraph over other systems is the advantage of using a GraphQL Content API and more efficient workflows for web and mobile applications.

Hygraph helps us build all the dynamic content in our homepage and landing pages. We publish content about promotions, destinations, and educational materials among others.
Consuelo Lopez
Consuelo LopezProduct Manager at Flybondi

Why Hygraph?

The Flybondi team chose Hygraph for the following reasons.

GraphQL Content APIs

The powerful GraphQL APIs made it easy for Hygraph to stand out when the Flybondi team was choosing a content infrastructure to power their Web and Mobile Applications. Integrating Hygraph with their wider architecture was simple and straightforward.

Efficient Workflows

The independent workflows enabled made it easy for the Flybondi team to create and publish content for their homepage and landing pages. The Content team has full control over creating and editing content that will improve the end-user experience. The Development team is able to focus on creating new features, rather than updating content on the site.

Headless CMS for Mobile

Hygraph enables the Flybondi team to serve content for both their web application and their mobile application. In creating a single content repository, the Flybondi team is able to seamlessly serve content to their users while creating an efficient workflow for the content team and reducing double work of having to update the same content twice.

Results and Benefits

  • Better performance - Improved speed and reliability of mobile and web apps helps decrease the bounce rate of users.

  • Developer productivity - Developers have more time to create new features, which satisfy customers’ needs and improve conversion rates. This gives Flybondi an advantage in a competitive industry, unlocking agile content management workflows to accelerate their content velocity.

  • The Hygraph team is constantly delivering new features making the work of both the Flybondi content creators, and developers easier and more effective. Hygraph helps the airline improve its system performance and achieve a significantly faster time-to-market.


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