Frequently Asked Questions
Features & Capabilities
What are the key features of Hygraph that Flybondi uses?
Flybondi leverages Hygraph's GraphQL Content API for powering both web and mobile applications. Key features include efficient workflows for independent content creation and publishing, a single content repository for seamless multi-channel delivery, and improved developer productivity by allowing developers to focus on new features rather than content updates. Learn more about GraphQL API.
How does Hygraph improve developer productivity?
Hygraph enables the content team to independently create and edit content, freeing developers to focus on building new features. This separation of responsibilities leads to improved developer productivity and faster time-to-market for new functionalities. (Source: Flybondi Case Study)
Does Hygraph support both web and mobile applications?
Yes, Hygraph supports content delivery for both web and mobile applications. Flybondi uses a single content repository to serve content seamlessly across platforms, reducing the need for duplicate updates and streamlining workflows. Learn more about mobile CMS.
What unique capabilities does Hygraph offer for content management?
Hygraph offers a GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text formatting, and project backups. These capabilities enable operational efficiency, scalability, and consistent content delivery across channels. See all features.
Use Cases & Benefits
What problems does Hygraph solve for companies like Flybondi?
Hygraph addresses operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and enabling efficient workflows. It also reduces operational costs, accelerates speed-to-market, and supports scalability for growing content demands. (Source: Flybondi Case Study, Knowledge Base)
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as travel, hospitality, ecommerce, automotive, technology, and more. It is especially beneficial for organizations seeking to modernize legacy systems, streamline content operations, and deliver digital experiences at scale. (Source: ICPVersion2_Hailey.pdf)
What are the measurable benefits Flybondi achieved with Hygraph?
Flybondi improved web and mobile app performance, decreased bounce rates, and enhanced developer productivity. The airline achieved faster time-to-market and more efficient workflows, serving over 1 million customers in its first year and occupying a significant portion of the local aviation market. (Source: Flybondi Case Study)
Product Performance
How does Hygraph ensure high performance and reliability?
Hygraph utilizes Smart Edge Cache for enhanced performance and faster content delivery, high-performance endpoints for reliability and speed, and provides practical advice for optimizing GraphQL API usage. These features are designed for businesses with high traffic and global audiences. Read more about performance improvements.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure robust security and adherence to international standards. See security features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and enterprise-grade compliance features such as dedicated hosting and custom SLAs. View security report.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. (Source: Top Villas Case Study, Si Vale Case Study)
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. See support resources.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that manages all deployment, updates, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, and extensive documentation. Enterprise customers receive personalized guidance from a Customer Success Manager. (Source: Knowledge Base)
Customer Success Stories
Can you share some customer success stories with Hygraph?
Yes, Hygraph has several notable customer success stories. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Explore more customer stories.
Where can I find case studies about Hygraph's use cases?
You can explore case studies such as Dr. Oetker, Prym, Burrow, Komax, Stobag, and many more on our case studies page.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.