Frequently Asked Questions

Product Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native Headless CMS with powerful features including GraphQL Query and Mutations APIs, intuitive user interface, content federation, Smart Edge Cache for performance, granular permissions, SSO integrations, audit logs, encryption, and regular backups. These features enable efficient content management, programmatic updates, and seamless integration with modern tech stacks. Learn more about Hygraph features.

How does Hygraph enable user-generated content?

Hygraph enables user-generated content through its GraphQL Mutations API, allowing programmatic creation and management of structured content such as forms, surveys, and submissions. This flexibility was key for Booking.com's Technology Playmaker Awards website, where attendees could submit nomination forms directly via the web app. Read more about forms and submissions with Hygraph.

What is the benefit of Hygraph's intuitive UI?

Hygraph's intuitive UI allows both technical and non-technical users to easily manage content, assets, video, and forms. This independence accelerates content creation and reduces reliance on developers, as seen in the Booking.com case study where teams met aggressive launch timelines. Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph's UI.

How does Hygraph support programmatic content management?

Hygraph's GraphQL Mutations API allows teams to programmatically create, update, and publish content, providing flexibility for dynamic content needs such as user submissions and automated workflows. This capability was crucial for Booking.com and Ketchum in managing the Technology Playmaker Awards website. Explore the Mutations API.

Product Performance & Security

How does Hygraph ensure high performance for content delivery?

Hygraph delivers high performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for global audiences and high-traffic websites. For more details, see the high-performance endpoint improvements.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. The platform offers granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. For more details, visit the security features page and security report.

Use Cases & Customer Success

What types of projects and industries use Hygraph?

Hygraph is used across industries such as travel and hospitality, ecommerce, automotive, technology, food and beverage, and manufacturing. It supports applications, platforms, and websites that require scalable, flexible content management. Booking.com used Hygraph for the Technology Playmaker Awards website, enabling user-generated content and fast launches. Explore more case studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Booking.com enabled user-generated content and rapid launches for the Technology Playmaker Awards. See all case studies.

Where can I find case studies about Hygraph's use cases?

You can explore Hygraph's case studies for companies like Booking.com, Komax, Stobag, Samsung, Dr. Oetker, Lindex Group, TechInsights, Voi, HolidayCheck, Leviathan, Vision Healthcare, and more at Hygraph's case studies page.

Pain Points & Solutions

What common pain points does Hygraph solve?

Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks, enabling content consistency), financial challenges (lowering operational costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, integrating third-party systems, optimizing performance, improving localization and asset management). See CMS KPIs.

How does Hygraph differentiate itself in solving these pain points?

Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, Smart Edge Cache, user-friendly tools, and enterprise-grade security. Its architecture supports modern workflows, seamless integrations, and global scalability, setting it apart from competitors like Sanity, Prismic, and Contentful. Compare headless CMS platforms.

Implementation & Support

How easy is it to get started with Hygraph?

Hygraph offers a free API playground, free forever developer account, and structured onboarding process including introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Access Hygraph documentation.

How long does it take to implement Hygraph?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. Hygraph's onboarding and training resources help accelerate adoption. Read Top Villas case study.

What support and training does Hygraph provide?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers. Explore documentation | Join Slack.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform that manages all deployment, updates, security, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support channels, Intercom chat, and self-service documentation. Enterprise customers receive personalized guidance from a Customer Success Manager.

KPIs & Metrics

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI, speed to market, maintenance costs, scalability, and performance during peak usage. Read more about CMS KPIs.

Introducing Click to Edit

Booking.com enables user-generated content with Hygraph's GraphQL API

Case study cover image

93

Lighthouse Performance Metric

Snapshot

Technology Playmaker Awards is an initiative by Booking.com to highlight and recognize the amazing achievements women are making in the ever-growing and dynamic world of technology. The website of the Technology Playmaker Awards is built and maintained by Ketchum, a leading global communications consultancy, powered by Hygraph for multiple editions.

The entire content of Technology Playmakers Awards is managed with Hygraph – landing page, nomination categories, image galleries, video content, and forms and submissions.

The key reasons for signing up with Hygraph were ease of build (resulting into a very fast launch of the web app), ease of access, and that it’s super simple to operate.
Darren Young
Darren YoungDirector at Booking.com

Why Hygraph?

The Ketchum and Booking.com teams chose Hygraph for the following reasons.

Powerful GraphQL APIs

The performant GraphQL Query API and GraphQL Mutations API made Hygraph stand out among other headless CMS. The ability to perform GraphQL mutations meant that they could programmatically manage content, in addition to editing content within the UI. This flexibility allowed the team to handle a wider range of content within Hygraph, including user generated content.

Intuitive UI

The intuitive UI helped ensure that the team met their aggressive timelines and could easily manage content ranging from assets, to video content, nomination forms, and landing pages within Hygraph. Each team having greater independence meant that the Content Team could be more creative with their work and execute faster without the need to include the Development team at every step.

User Generated Content

User experience was a core consideration when choosing the tech stack. Giving attendees the ability to submit nomination forms for the awards ceremony from the Web App helped create a more seamless experience. Hygraph enabled user generated content via programmatic structured content creation with GraphQL mutations.

Results and Benefits

  • GraphQL mutations enable write operations within Hygraph, enabling the team to programmatically update content.

  • Easy to allow for user-generated content to be written into the CMS such as surveys and contact forms.

  • Independence given to the Content and Development given to the Content Creators and IT enables faster content creation.

  • Content Editing tools give the Content team more ability to execute content according to their vision.


Sign up for our newsletter!

Be the first to know about releases and industry news and insights.