Frequently Asked Questions

Product Features & Capabilities

What are the key features of Hygraph that Prifina used?

Prifina leveraged Hygraph's GraphQL-native Content APIs, intuitive UI, and out-of-the-box localization capabilities. These features enabled Prifina to efficiently model content in 2-3 days (not weeks), increase content velocity by 40%, and empower over 20,000 developers to build on their core application. The intuitive UI allowed asynchronous teams to work independently, while localization supported rapid expansion to new markets. Source

How does Hygraph's GraphQL-native architecture benefit application development?

Hygraph is built as a GraphQL-native platform, meaning its APIs are designed for high performance and seamless integration with modern tech stacks. For Prifina, this enabled direct integration with their existing GraphQL, AWS Serverless, React, Storybook, and Node technologies, streamlining development and ensuring scalability. Source

Does Hygraph support localization for global audiences?

Yes, Hygraph provides out-of-the-box localization features, allowing teams to easily add new locales and adapt content for different regions. Prifina used this capability to scale their application for a growing global user base without needing to predict all future locales upfront. Source

How does Hygraph's UI help teams work asynchronously?

Hygraph's clean and straightforward UI enables both technical and non-technical users to model data and manage content independently. This autonomy is especially valuable for teams working asynchronously, as seen with Prifina, where developers could set up content structures and hand off to content teams without ongoing tweaks. Source

Performance & Scalability

What performance improvements can be expected with Hygraph?

Hygraph delivers high-performance endpoints and Smart Edge Cache for faster content delivery. Prifina achieved a 40% increase in content velocity and was able to model content in just 2-3 days. Hygraph's architecture supports scalable solutions for long-term growth. Source | Performance Blog

How does Hygraph ensure scalability for growing applications?

Hygraph is designed as a scalable, long-term solution. Its headless CMS architecture and GraphQL APIs allow development and content teams to work autonomously and efficiently, supporting rapid growth and integration with modern tech stacks. Prifina recommends Hygraph as a hosted GraphQL backend for approving new apps built by third-party developers. Source

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards for information management. For more details, visit the security features page.

How does Hygraph protect customer data?

Hygraph employs granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. Security issues can be reported, and certified infrastructure details are available in the security and compliance report.

Ease of Use & Onboarding

How easy is it to get started with Hygraph?

Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation. Top Villas launched a new project within 2 months, demonstrating fast implementation.

What feedback have customers given about Hygraph's ease of use?

Customers consistently praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Source

Support & Implementation

What support options are available for Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone. Real-time troubleshooting is available through Intercom chat, and customers can join the community Slack channel for expert assistance. Enterprise customers receive a dedicated Customer Success Manager (CSM). Extensive documentation and training resources are also provided. Documentation | Pricing

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7. Customers can also access self-service resources like the API Playground and documentation. Documentation

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as technology, ecommerce, automotive, manufacturing, and more. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Prifina Case Study

What are some real-world results achieved with Hygraph?

Prifina modeled content in 2-3 days and increased content velocity by 40%. Other customers have seen significant improvements: Komax achieved 3X faster time-to-market, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Prifina | Komax | Samsung | Stobag

Where can I find more Hygraph case studies?

You can explore a comprehensive collection of Hygraph case studies, including Prifina, Komax, Samsung, Stobag, Discovery, Statistics Finland, Telenor, and more, on the Hygraph case studies page.

Pain Points & Solutions

What common pain points does Hygraph solve?

Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and supporting localization). These solutions help businesses modernize their content management and deliver digital experiences at scale. Prifina Case Study

How does Hygraph differentiate itself in solving these pain points?

Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, and enterprise-grade features. Its approach enables flexibility, scalability, and integration with modern tech stacks, setting it apart from competitors like Sanity, Prismic, and Contentful. Prifina Case Study

Introducing Click to Edit

Prifina created a high-performance GraphQL stack to power application content with Hygraph

Case study cover image

2-3

Days To Model Content. Not Weeks.

40%

Increase in Content Velocity

20K+

Developers Building on Top of Prifina's Core Application

Snapshot

Prifina is a fast-growing Silicon Valley data technology startup that empowers individuals to take control of their data and be the authority of this information. It works in two ways. Firstly, individuals are able to store data in their personal data clouds using automated functionality like software robots and APIs. Individuals then have a single place for all their data.

Secondly, using Prifina, developers can build apps that run on top of user-held data and offer solutions that are directly tailored to users. The data and applications run in the user’s personal data cloud. This means that the users remain in control of their data and processing happens in the cloud itself as opposed to a third-party server.

When Prifina set out to build their application, they wanted a tech stack that would enable them to build a performant web app using a modern tech stack. As Prifina began to evaluate their needs, they knew they wanted to implement a headless CMS to help manage some of their static content. This includes information such as tooltips, terms and conditions, and other information that should be stored in a central content hub, accessible via API.

When we brought Hygraph to the technical team for their approval, they were excited to work with Hygraph. This made it an easy decision.
Valto Loikkanen
Valto LoikkanenCo-Founder at Prifina

The Process

The team was looking for a content platform that would help the team build efficient and independent workflows, focusing on performance. Because other elements of the tech stack were based on GraphQL, it was also essential that their content platform have a GraphQL API as well.

Prifina’s team often works asynchronously. Developers needed to be able to set up the content structure and then pass the reins to the content team without a lot of tweaks required. Ensuring the content team has the autonomy to create new content and edit existing content within the application was essential.

We like it from the perspective of the business users. When we brought Hygraph to the technical team for their approval, they were excited to work with Hygraph as well. This made it an easy decision to know we were choosing the best solution for our use case.

As the functionality of Prifina becomes more robust, the team hopes to continue to implement Hygraph throughout their product to unify the content layer with an encompassing stack.

Why Hygraph?

The Prifina team chose Hygraph for the following reasons.

Powerful GraphQL APIs

Hygraph is GraphQL native, meaning that the logic behind many of the features and functions match expectations for a GraphQL application rather than being a REST-based API with a GraphQL layer on top. This enables the GraphQL ContentAPIs to be highly performant.

Intuitive UI

The UI of Hygraph is clean and straight-forward without compromising on functionality, making it easy to quickly model data using a no-code schema builder. With the Prifina team often working asynchronously, it was important for the team to be able to work independently of each other efficiently.

Localization out-of-the-box

The ability to easily implement localization was critical for the Prifina team. As the audience grows, the team will build out new locales to match the needs of their users, rather than having to make predictions up front.

The Current Setup

The broader tech stack of Prifina includes modern technologies such as GraphQL, AWS Serverless, React, Storybook, and Node. In fact, Prifina recommends using Hygraph as a hosted GraphQL backend to approve new apps when third party developers build personal data applications.

Results and Benefits

  • High performance GraphQL Content APIs which can be integrated into the core application

  • Sleek UI which has an intuitive structure without compromising on features

  • Scalable software making it a long term solution

  • Native GraphQL application which integrates well with the rest of the tech stack

  • Headless CMS which gives the development and content teams greater autonomy of their work


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