Frequently Asked Questions
Product Features & Capabilities
What are the key features of Hygraph that Prifina used?
Prifina leveraged Hygraph's GraphQL-native Content APIs, intuitive UI, and out-of-the-box localization capabilities. These features enabled Prifina to efficiently model content in 2-3 days (not weeks), increase content velocity by 40%, and empower over 20,000 developers to build on their core application. The intuitive UI allowed asynchronous teams to work independently, while localization supported rapid expansion to new markets. Source
How does Hygraph's GraphQL-native architecture benefit application development?
Hygraph is built as a GraphQL-native platform, meaning its APIs are designed for high performance and seamless integration with modern tech stacks. For Prifina, this enabled direct integration with their existing GraphQL, AWS Serverless, React, Storybook, and Node technologies, streamlining development and ensuring scalability. Source
Does Hygraph support localization for global audiences?
Yes, Hygraph provides out-of-the-box localization features, allowing teams to easily add new locales and adapt content for different regions. Prifina used this capability to scale their application for a growing global user base without needing to predict all future locales upfront. Source
How does Hygraph's UI help teams work asynchronously?
Hygraph's clean and straightforward UI enables both technical and non-technical users to model data and manage content independently. This autonomy is especially valuable for teams working asynchronously, as seen with Prifina, where developers could set up content structures and hand off to content teams without ongoing tweaks. Source
Performance & Scalability
What performance improvements can be expected with Hygraph?
Hygraph delivers high-performance endpoints and Smart Edge Cache for faster content delivery. Prifina achieved a 40% increase in content velocity and was able to model content in just 2-3 days. Hygraph's architecture supports scalable solutions for long-term growth. Source | Performance Blog
How does Hygraph ensure scalability for growing applications?
Hygraph is designed as a scalable, long-term solution. Its headless CMS architecture and GraphQL APIs allow development and content teams to work autonomously and efficiently, supporting rapid growth and integration with modern tech stacks. Prifina recommends Hygraph as a hosted GraphQL backend for approving new apps built by third-party developers. Source
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and adherence to international standards for information management. For more details, visit the security features page.
How does Hygraph protect customer data?
Hygraph employs granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. Security issues can be reported, and certified infrastructure details are available in the security and compliance report.
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema setup. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation. Top Villas launched a new project within 2 months, demonstrating fast implementation.
What feedback have customers given about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive editor UI and accessibility for non-technical users. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Source
Support & Implementation
What support options are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone. Real-time troubleshooting is available through Intercom chat, and customers can join the community Slack channel for expert assistance. Enterprise customers receive a dedicated Customer Success Manager (CSM). Extensive documentation and training resources are also provided. Documentation | Pricing
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7. Customers can also access self-service resources like the API Playground and documentation. Documentation
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as technology, ecommerce, automotive, manufacturing, and more. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver digital experiences globally. Prifina Case Study
What are some real-world results achieved with Hygraph?
Prifina modeled content in 2-3 days and increased content velocity by 40%. Other customers have seen significant improvements: Komax achieved 3X faster time-to-market, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70%. Prifina | Komax | Samsung | Stobag
Where can I find more Hygraph case studies?
You can explore a comprehensive collection of Hygraph case studies, including Prifina, Komax, Samsung, Stobag, Discovery, Statistics Finland, Telenor, and more, on the Hygraph case studies page.
Pain Points & Solutions
What common pain points does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, streamlining workflows), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, improving integration, optimizing performance, and supporting localization). These solutions help businesses modernize their content management and deliver digital experiences at scale. Prifina Case Study
How does Hygraph differentiate itself in solving these pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, and enterprise-grade features. Its approach enables flexibility, scalability, and integration with modern tech stacks, setting it apart from competitors like Sanity, Prismic, and Contentful. Prifina Case Study