Frequently Asked Questions

Product Information

What is Hygraph and how is it used?

Hygraph is a headless CMS platform designed to help manage content-intensive applications at scale. It provides solutions for engineering teams, content creators, and enterprises, offering features such as Schema Builder, Custom Roles & Permissions, and Remote Sources. Hygraph is ideal for both straightforward and complex projects, especially those requiring advanced content interactions and user-generated content. Learn more.

What are the key capabilities and benefits of Hygraph?

Hygraph offers operational efficiency by eliminating developer dependency, streamlining workflows, and accelerating content creation and localization. Financial benefits include reduced operational costs and faster speed-to-market. Technical advantages feature a GraphQL-native architecture, content federation, and enterprise-grade security. Unique features include Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.

What problems does Hygraph solve?

Hygraph addresses operational inefficiencies (such as dependency on developers for content updates), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization and asset management challenges). Its user-friendly interface, GraphQL-native architecture, and content federation help modernize legacy tech stacks and streamline content operations. See related KPIs.

Features & Capabilities

What are Hygraph's product performance highlights?

Hygraph delivers exceptional performance for content management and delivery through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, visit the security features page and security report.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation.

What feedback have customers shared about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.

Pricing & Plans

What are the pricing plans for Hygraph compared to Drupal?

Hygraph offers a free forever community plan and transparent pricing for paid plans. Drupal is open-source but may incur additional costs for premium modules and hosting services. See Hygraph pricing.

Competition & Comparison

How does Hygraph compare to Drupal in terms of API and core features?

Hygraph provides advanced GraphQL capabilities, including queries and mutations, offering more flexibility and performance. Drupal offers RESTful and GraphQL APIs but requires more setup and custom configurations. See full comparison.

How do the editorial features of Hygraph differ from those of Drupal?

Hygraph offers a rich interface with batch operations, custom roles, and stages. Drupal's editorial features are extensive but can be less intuitive and require more technical expertise to manage effectively. See full comparison.

What community and resources support does Hygraph provide compared to Drupal?

Hygraph offers rich community support, extensive examples, and resources. Drupal has a large community with extensive documentation and modules, but support quality can vary. See full comparison.

What are the content modeling capabilities of Hygraph compared to Drupal?

Hygraph supports complex, reusable content structures with extensive validations. Drupal offers powerful content modeling but can become complex and harder to manage without extensive custom development. See full comparison.

What are the asset management capabilities of Hygraph compared to Drupal?

Hygraph excels with integrated global CDN and SEO optimization for efficient content delivery. Drupal relies on third-party modules for advanced digital asset management, which can impact performance and scalability. See full comparison.

What are the top Drupal alternatives to consider in 2025, and why is Hygraph a strong choice?

Our blog post "Top Drupal Alternatives to Consider in 2025" explores six modern CMS options that are lighter, faster, and headless. Hygraph is highlighted as a strong long-term choice due to its advanced GraphQL capabilities, flexible content modeling, and enterprise-grade features. Read the blog post.

Use Cases & Benefits

Who can benefit from Hygraph?

Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations modernizing legacy tech stacks, global enterprises requiring localization, asset management, and content federation, and businesses aiming to deliver exceptional digital experiences. See use cases.

Can you share some of your customer success stories?

Hygraph has several impressive customer success stories. For example, Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.

Technical Requirements & Implementation

How long does it take to implement Hygraph, and how easy is it to start?

Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are available. See documentation.

What training and technical support is available to help customers get started with Hygraph?

Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. See documentation.

How easy is it for customers to get started using Hygraph, and what resources do they need?

Customers can start immediately using the free API playground and free forever developer account. For larger projects, a demo can be requested. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources and documentation are available for self-paced learning. Get started.

Support & Implementation

What customer service or support is available to customers after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. See documentation.

Vision & Mission

What is Hygraph's overarching vision and mission?

Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph's product contributes to this vision through its GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use. Contact Hygraph.

Introducing Click to Edit

Hygraph: The Premier Alternative to Drupal - Detailed Comparison

Hygraph is ideal for both straightforward and complex projects, especially those requiring advanced content interactions and user-generated content. Its superior GraphQL capabilities and flexible content modeling outshine Drupal, which often needs additional setup and custom development. Moreover, Hygraph offers comprehensive security and GDPR compliance, while Drupal faces concerns about long-term support and security updates with the upcoming end of life for Drupal 7 and 8.

Make your most ambitious projects easy to set up and scale with Hygraph's powerful capabilities. Get in touch with our team for expert CMS advice.

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Why choose Hygraph as an Alternative to Drupal?

API and Core Features

Hygraph's advanced GraphQL capabilities, including queries and mutations, offer more flexibility and performance compared to Drupal's RESTful and GraphQL APIs which require additional setup and custom configurations.

Content Modeling

Hygraph supports complex, reusable content structures with extensive validations. In contrast, Drupal's content modeling is powerful but can become complex and harder to manage without extensive custom development.

Editorial Features

Hygraph provides a rich interface with batch operations, custom roles, and stages. Drupal's editorial features are extensive but can be less intuitive and require more technical expertise to manage effectively.

Asset Management

Hygraph excels with integrated global CDN and SEO optimization for efficient content delivery. Drupal relies on third-party modules for advanced DAM capabilities, which can impact performance and scalability.

Comparing Hygraph and Drupal: CMS Capabilities

Compare how Hygraph as a federated content platform represents the next generation of content management, going a step beyond being just a headless CMS when compared to Drupal.

Hygraph

Drupal

API and Core Features

Extensive, including GraphQL Content and Management API, Mutations, etc.

RESTful and GraphQL APIs available, but require more setup and custom configurations.

Content Modeling

Flexible content modeling, components, and validations.

Powerful content modeling but can be complex and harder to manage without extensive custom development.

Editorial Features and Content Management

Rich editing interface, batch operations, custom roles, and stages.

Extensive features but can be less intuitive and require more technical expertise.

Digital Asset Management

Advanced DAM capabilities, global asset CDN, SEO optimized management.

Relies on third-party modules for advanced DAM, impacting performance and scalability.

Community and Resources

Rich community support, extensive examples, and resources.

Large community with extensive documentation and modules, but support quality varies.

Plans and Pricing

Offers a free forever community plan, transparent pricing.

Open-source with additional costs for premium modules and hosting services.

Security, Compliance, and Support

Comprehensive security features, GDPR compliant, dedicated support.

Concerns over long-term support with Drupal v7 in Jan 2025 and v8 end of life approaching. End of active support of latest v10.2.x ending in December 2024.

Use Cases Comparison

Use Case Category

Hygraph

Drupal

B2B Publishing Platforms

Composable Commerce

Requires extensions

B2C Media Products

Content Federation

Inventory Management

Portals

Structured Content

Websites and SEO

Content Localization

Application Content

Media Products and Platforms

Knowledge Bases & Portals

Model Complex Datasets

Omnichannel Content Distribution

Requires extensions

Data Unification

Hygraph vs Drupal for engineering teams

Dive into how Hygraph's GraphQL-native interface empowers developers with seamless integrations and dynamic content management capabilities, positioning it as a top-tier choice for complex, scalable digital projects.

Feature

Hygraph

Drupal

Native GraphQL Content APIs

Supported but less intuitive and requires setup

Content Federation Capabilities

Not inherently supported

Rich Set of Developer Tools

Extensive but can be complex to manage

Global CDN and Advanced Caching

Available through modules

Flexible Content Modeling

Large Set of Field Types

Extensive module support for various field types

Reusable Components

Supported through custom development

Management SDK

Limited, relies on REST API and custom scripts

Queries and Mutations

Supported but requires additional setup

Environment Management

Available through modules

Granular Permissions and Workflows

Extensive but complex

Content Studio

Requires multiple modules for similar functionality

Extend Platform with Custom Apps

Webhooks Configuration

Supported through modules

Hygraph vs Drupal for content teams

Explore how Hygraph facilitates a streamlined content creation and management process, enabling content teams to independently create, edit, collaborate, and publish without needing developer intervention.

Feature

Hygraph

Drupal

External Data Integration

Supported via plugins

Publish to Multiple Destinations

Supported via modules

High-Performance Applications

Performance depends on hosting and module setup

Independent Content Publishing

Often requires developer intervention for complex setups

Granular Permissions

Custom Workflows and Stages

Limited workflow customization

Collaboration Tools

Basic collaboration features

Bulk Operations

Components for Dynamic Content Layouts

Limited flexibility without custom development

Rich Editing Experience

Digital Asset Management built-in

Requires additional tools for advanced DAM

Content Versioning and Validations

Drafts and Live Previews

Content Scheduling

Localization and Locale-Based Publishing

Fallback Languages and AI Translations

Limited support for AI translations

Integration with Translation Providers

Platform Customization and Extensions

Extensive customization through modules

Custom UI Modifications

Delivering stellar experiences

Trusted by global teams

Don't just take our word for it

At Hygraph, we are dedicated to being part of an open, best-of-breed technology ecosystem that is also compliant with highest industry standards.

Momentum Leader

FALL

2025

Leader

Fall

2025

High Performer

FALL

2025

Users Love Us

Best Usability

FALL

2025

Best Relationship

FALL

2025

Easiest Setup

Enterprise

Fall 2025

Most Implementable

FALL

2025

Momentum Leader

FALL

2025

Leader

Fall

2025

High Performer

FALL

2025

Users Love Us

Best Usability

FALL

2025

Best Relationship

FALL

2025

Easiest Setup

Enterprise

Fall 2025

Most Implementable

FALL

2025

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