Frequently Asked Questions
Product Information
What is Hygraph and how is it used?
Hygraph is a headless CMS platform designed to help manage content-intensive applications at scale. It provides solutions for engineering teams, content creators, and enterprises, offering features such as Schema Builder, Custom Roles & Permissions, and Remote Sources. Hygraph is ideal for both straightforward and complex projects, especially those requiring advanced content interactions and user-generated content. Learn more.
What are the key capabilities and benefits of Hygraph?
Hygraph offers operational efficiency by eliminating developer dependency, streamlining workflows, and accelerating content creation and localization. Financial benefits include reduced operational costs and faster speed-to-market. Technical advantages feature a GraphQL-native architecture, content federation, and enterprise-grade security. Unique features include Smart Edge Cache, custom roles, rich text formatting, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. See customer stories.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (such as dependency on developers for content updates), financial challenges (high operational costs, slow speed-to-market), and technical issues (complex schema evolution, integration difficulties, cache and performance bottlenecks, localization and asset management challenges). Its user-friendly interface, GraphQL-native architecture, and content federation help modernize legacy tech stacks and streamline content operations. See related KPIs.
Features & Capabilities
What are Hygraph's product performance highlights?
Hygraph delivers exceptional performance for content management and delivery through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast, reliable content delivery for high-traffic and global audiences. For more details, see the performance improvements blog post.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. For more details, visit the security features page and security report.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security measures, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 chat, email, phone, Intercom chat, and extensive documentation. Enterprise customers receive a dedicated Customer Success Manager. See documentation.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023. Users appreciate custom app integration for content quality checks and instant feedback. Try Hygraph.
Pricing & Plans
What are the pricing plans for Hygraph compared to Drupal?
Hygraph offers a free forever community plan and transparent pricing for paid plans. Drupal is open-source but may incur additional costs for premium modules and hosting services. See Hygraph pricing.
Competition & Comparison
How does Hygraph compare to Drupal in terms of API and core features?
Hygraph provides advanced GraphQL capabilities, including queries and mutations, offering more flexibility and performance. Drupal offers RESTful and GraphQL APIs but requires more setup and custom configurations. See full comparison.
How do the editorial features of Hygraph differ from those of Drupal?
Hygraph offers a rich interface with batch operations, custom roles, and stages. Drupal's editorial features are extensive but can be less intuitive and require more technical expertise to manage effectively. See full comparison.
What community and resources support does Hygraph provide compared to Drupal?
Hygraph offers rich community support, extensive examples, and resources. Drupal has a large community with extensive documentation and modules, but support quality can vary. See full comparison.
What are the content modeling capabilities of Hygraph compared to Drupal?
Hygraph supports complex, reusable content structures with extensive validations. Drupal offers powerful content modeling but can become complex and harder to manage without extensive custom development. See full comparison.
What are the asset management capabilities of Hygraph compared to Drupal?
Hygraph excels with integrated global CDN and SEO optimization for efficient content delivery. Drupal relies on third-party modules for advanced digital asset management, which can impact performance and scalability. See full comparison.
What are the top Drupal alternatives to consider in 2025, and why is Hygraph a strong choice?
Our blog post "Top Drupal Alternatives to Consider in 2025" explores six modern CMS options that are lighter, faster, and headless. Hygraph is highlighted as a strong long-term choice due to its advanced GraphQL capabilities, flexible content modeling, and enterprise-grade features. Read the blog post.
Use Cases & Benefits
Who can benefit from Hygraph?
Hygraph is designed for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is ideal for organizations modernizing legacy tech stacks, global enterprises requiring localization, asset management, and content federation, and businesses aiming to deliver exceptional digital experiences. See use cases.
Can you share some of your customer success stories?
Hygraph has several impressive customer success stories. For example, Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
Technical Requirements & Implementation
How long does it take to implement Hygraph, and how easy is it to start?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines. Hygraph offers a free API playground, free forever developer account, and a structured onboarding process with introduction calls, account provisioning, and technical/content kickoffs. Training resources and extensive documentation are available. See documentation.
What training and technical support is available to help customers get started with Hygraph?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, and a community Slack channel. Enterprise customers receive a dedicated Customer Success Manager. See documentation.
How easy is it for customers to get started using Hygraph, and what resources do they need?
Customers can start immediately using the free API playground and free forever developer account. For larger projects, a demo can be requested. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources and documentation are available for self-paced learning. Get started.
Support & Implementation
What customer service or support is available to customers after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. The onboarding process includes introduction calls, account provisioning, and technical/content kickoffs. See documentation.
Vision & Mission
What is Hygraph's overarching vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. The mission is rooted in values such as trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. Hygraph's product contributes to this vision through its GraphQL-native architecture, content federation, Smart Edge Cache, enterprise-grade features, and ease of use. Contact Hygraph.