Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a native GraphQL headless web content management solution that enables over 50,000 teams worldwide to create, enrich, and deliver content programmatically. It allows organizations to define content structures, empower editorial teams, and deliver content to any frontend using its GraphQL API. Learn more.
How does Hygraph work as a web content management solution?
Hygraph helps organizations define content structures and empowers editorial teams to create content within these structures. Developers can deliver this content to any frontend (app, website, etc.) using Hygraph’s GraphQL API. This approach supports both technical and non-technical users in managing and distributing content efficiently. Source.
What makes Hygraph different from other headless CMS solutions?
Hygraph stands out by being both frontend-agnostic and backend-agnostic, allowing you to source content from any backend system. It offers content federation, low-code content modeling, industry-leading Graph APIs and SDKs, and granular rights and permissions for governance and security. Source.
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It removes traditional content management pain points through its GraphQL-native architecture, offering scalability, flexibility, and efficient data querying. Source.
Features & Capabilities
What are the key features and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, low-code content modeling, and granular permissions. Benefits include faster speed-to-market, control at scale, lower total cost of ownership, and the ability to deliver content to any frontend. Learn more.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. API Reference.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See full list.
How does Hygraph ensure performance and scalability?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture ensures responsiveness, reduces bounce rates, and increases conversions. Learn more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data. Security Features.
Is there technical documentation available for Hygraph?
Yes, Hygraph provides comprehensive technical documentation covering all aspects of building and deploying projects. Documentation.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stacks, and brands scaling across geographies or re-platforming from traditional solutions. Source.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source.
What are some real-world success stories of Hygraph customers?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more stories.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with its GraphQL-native architecture, ensures consistent branding with content federation, streamlines workflows to reduce costs, and offers tools for query management and schema evolution. Details.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. See more.
How does Hygraph address pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it reduces operational costs, supports scalability, and accelerates speed to market. Learn more.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, video tutorials, and onboarding guides. Documentation.
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact support.
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Contact for details.
Recognition & Industry Proof
How has Hygraph been recognized in the industry?
Hygraph was named one of the 34 Representative Vendors in the 2022 Gartner Market Guide for Web Content Management. It was also recognized as an Aspiring vendor in the 2023 Gartner Peer Insights Voice of the Customer for Web Content Management. Source, 2023 Voice of the Customer.