Frequently Asked Questions

Security & Compliance

What is SOC 2 Type 2 compliance and why is it important for Hygraph users?

SOC 2 Type 2 compliance is a rigorous audit that evaluates a company's controls related to security, availability, and confidentiality over an extended period. For Hygraph users, this means that the platform has demonstrated effective and ongoing security practices, ensuring your data is protected according to industry-leading standards. Hygraph's SOC 2 Type 2 attestation was completed with Barr Advisory and is maintained through continuous monitoring with Drata. [Source]

What other security and compliance certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. For more details, visit the Hygraph Security Features page. [Source]

How does Hygraph ensure ongoing security and compliance?

Hygraph uses automated platforms like Drata for continuous monitoring of security and compliance across its systems. The company regularly undergoes audits and updates its security practices to meet the latest standards, ensuring customer data is always protected. [Source]

What does SOC 2 compliance mean for my business if I use Hygraph?

SOC 2 compliance means that Hygraph has implemented and maintains strict controls to protect your data, giving you peace of mind and helping you meet your own regulatory requirements. This is especially important for enterprise customers and those in regulated industries. [Source]

Product Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports rapid content delivery, integrations with popular tools, and robust security features. For a full list, visit the Hygraph Features page. [Source]

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference. [Source]

What integrations does Hygraph support?

Hygraph integrates with a wide range of tools, including Netlify, Vercel, BigCommerce, Shopify, Lokalise, AWS S3, Cloudinary, Mux, Ninetailed, AltText.ai, and more. For a complete list, visit the Hygraph Integrations page. [Source]

How does Hygraph optimize content delivery performance?

Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. More details are available on the Headless CMS Checklist page. [Source]

Use Cases & Customer Success

Who uses Hygraph?

Hygraph is trusted by organizations such as the Government of Finland, Samsung, Dr. Oetker, Sennheiser, Shure, and many others. It serves a wide range of industries, including food and beverage, consumer electronics, automotive, healthcare, travel, media, eCommerce, SaaS, marketplaces, education technology, and wellness. [Source]

What are some success stories of customers using Hygraph?

Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement with Hygraph's scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available on the Hygraph Case Studies page. [Source]

Who is the target audience for Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. [Source]

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates and outdated tech stacks), financial pains (high operational costs, slow speed-to-market, expensive maintenance), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). [Source]

How does Hygraph solve these pain points?

Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native architecture, ensures consistent branding for global teams, and streamlines workflows to reduce costs and speed up time-to-market. It also simplifies development, query management, and integration challenges. [Source]

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, and scalability metrics. For more, see the Hygraph blog on CMS KPIs. [Source]

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page. [Source]

Support & Implementation

What support does Hygraph offer after purchase?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. [Source]

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. [Source]

What training and technical support are available to help customers adopt Hygraph?

Hygraph offers 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. [Source]

Company Vision & Mission

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping businesses modernize their tech stacks and deliver exceptional digital experiences at scale. [Source]

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Hygraph Achieves SOC 2 Type 2 Compliance

Hygraph is pleased to announce that we have achieved SOC 2 Type 2 Compliance, demonstrating our commitment to security and customer privacy.
Alex Naydenov

Written by Alex 

Aug 10, 2023
Hygraph SOC2 Type 2 Audit Completion

We’re proud to announce that we have successfully maintained effective controls over the security, availability, and confidentiality of Hygraph. In addition to our SOC 2 Type 1 compliance, Hygraph has completed the SOC 2 Type 2 audit for another year, representing one of the most robust formal validations of excellent product security and organizational compliance for software companies of any size.

We went through this rigorous process as part of our commitment to maintaining the highest levels of data security and protection for our users.

Request Report

Security and data protection of our users is critical to the mission of Hygraph and we aim to ensure that customer data is protected with the latest standards of security. SOC 2 Reports meet these standards and demonstrate that Hygraph views the security of data as a high priority. Customers relying on Hygraph to power their most valuable digital products include the Government of Finland, Samsung, Dr. Oetker, Sennheiser, Shure, and others.

SOC 2 is an extensive audit that ensures that a company is handling customer data securely to protect both the organization and the privacy of its customers. A Type 2 audit, in addition to the Type 1 report, tests for operating effectiveness to validate that the controls are effective and in place. Combined with Drata’s automated platform that continuously monitors the security and compliance of the company across the system. Enterprise customers look to Hygraph to meet their content and data needs and it is essential that the most current security standards ensure that cloud-centric services can safely protect their data.

“We’re committed to ensuring higher standards on security and compliance for our customers to give them peace of mind when trusting Hygraph with their content. We look forward to further enhancing our capabilities in this area over the coming months as security comes into the forefront of our product decisions.” - Daniel Winter, CTO and Founder, Hygraph

Hygraph worked with Barr Advisory to perform the audit which confirms that Hygraph’s security practices, policies, procedures, and operations meet the SOC 2 Trust Service Criteria for security. With the completion of the SOC 2 Type 2 Attestation Report, we look forward to continuing to evaluate security approaches.

To learn more about our latest approaches to data privacy and security, please reach out to discuss for more details.

Blog Author

Alex Naydenov

Alex Naydenov

Head of Sales

Alex is the Head of Sales of Hygraph. Previously he's also been a co-founder of the science communication platform PaperHive and has appeared on the Forbes 30 under 30 Europe list for Social Entrepreneurs.

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