Frequently Asked Questions
Security & Compliance
What is SOC 2 Type 2 compliance and why is it important for Hygraph users?
SOC 2 Type 2 compliance is a rigorous audit that evaluates a company's controls related to security, availability, and confidentiality over an extended period. For Hygraph users, this means that the platform has demonstrated effective and ongoing security practices, ensuring your data is protected according to industry-leading standards. Hygraph's SOC 2 Type 2 attestation was completed with Barr Advisory and is maintained through continuous monitoring with Drata. [Source]
What other security and compliance certifications does Hygraph hold?
Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. For more details, visit the Hygraph Security Features page. [Source]
How does Hygraph ensure ongoing security and compliance?
Hygraph uses automated platforms like Drata for continuous monitoring of security and compliance across its systems. The company regularly undergoes audits and updates its security practices to meet the latest standards, ensuring customer data is always protected. [Source]
What does SOC 2 compliance mean for my business if I use Hygraph?
SOC 2 compliance means that Hygraph has implemented and maintains strict controls to protect your data, giving you peace of mind and helping you meet your own regulatory requirements. This is especially important for enterprise customers and those in regulated industries. [Source]
Product Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports rapid content delivery, integrations with popular tools, and robust security features. For a full list, visit the Hygraph Features page. [Source]
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference. [Source]
What integrations does Hygraph support?
Hygraph integrates with a wide range of tools, including Netlify, Vercel, BigCommerce, Shopify, Lokalise, AWS S3, Cloudinary, Mux, Ninetailed, AltText.ai, and more. For a complete list, visit the Hygraph Integrations page. [Source]
How does Hygraph optimize content delivery performance?
Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. More details are available on the Headless CMS Checklist page. [Source]
Use Cases & Customer Success
Who uses Hygraph?
Hygraph is trusted by organizations such as the Government of Finland, Samsung, Dr. Oetker, Sennheiser, Shure, and many others. It serves a wide range of industries, including food and beverage, consumer electronics, automotive, healthcare, travel, media, eCommerce, SaaS, marketplaces, education technology, and wellness. [Source]
What are some success stories of customers using Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, and Samsung improved customer engagement with Hygraph's scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available on the Hygraph Case Studies page. [Source]
Who is the target audience for Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially valuable for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. [Source]
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates and outdated tech stacks), financial pains (high operational costs, slow speed-to-market, expensive maintenance), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). [Source]
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native architecture, ensures consistent branding for global teams, and streamlines workflows to reduce costs and speed up time-to-market. It also simplifies development, query management, and integration challenges. [Source]
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, and scalability metrics. For more, see the Hygraph blog on CMS KPIs. [Source]
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page. [Source]
Support & Implementation
What support does Hygraph offer after purchase?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. [Source]
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. [Source]
What training and technical support are available to help customers adopt Hygraph?
Hygraph offers 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. [Source]
Company Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping businesses modernize their tech stacks and deliver exceptional digital experiences at scale. [Source]