Frequently Asked Questions
Product Overview & Integration
What is the commercetools app for Hygraph?
The commercetools app for Hygraph is an integration that allows you to bring your commercetools products and other content together in the Hygraph UI. It enables content editors to link products in a few simple steps, tailor ecommerce experiences to your business needs, and connect to all frontends and third-party applications. Learn more.
What are the requirements to use the commercetools app for Hygraph?
To use the commercetools app, you need:
- A Hygraph account and project with at least one model (Sign up).
- A commercetools account and project (Sign up).
- Storefront search indexing status set to active in commercetools.
- An API Client created from your commercetools project.
For detailed setup steps, refer to Hygraph's documentation.
How do I install and set up the commercetools app for Hygraph?
To install and set up the commercetools app, visit the installation page and follow the step-by-step guide in Hygraph's documentation. You'll need to configure your commercetools API client and ensure your storefront search indexing is active.
Features & Capabilities
What features does the commercetools app for Hygraph offer?
The app enables you to:
- Bring commercetools products and other content together in the Hygraph UI.
- Link products easily for content editors.
- Tailor ecommerce experiences to your business and customer needs.
- Connect to all frontends and third-party applications.
These features help streamline ecommerce content management and delivery. Source
How does Hygraph support integration with other systems and tools?
Hygraph allows you to connect all your preferred systems and tools to extend the platform's capabilities. You can use marketplace apps, such as the commercetools app, or build custom integrations using the SDK. This enables you to create a best-of-breed tech stack tailored to your needs. Explore the Marketplace
Can I build my own app to extend Hygraph functionalities?
Yes, you can build your own app using Hygraph's SDK to extend functionalities according to your unique requirements. For guidance, refer to the app framework guide and submit your app via the submission page.
Use Cases & Benefits
Who can benefit from using the commercetools app for Hygraph?
The commercetools app is ideal for businesses looking to modernize their ecommerce platforms, streamline content management, and deliver tailored digital experiences. It is especially beneficial for content editors, developers, and marketing teams in industries such as ecommerce, technology, and manufacturing. Source
Can you share a customer success story involving Hygraph and commercetools?
Yes. For example, an eCommerce furniture company migrated to Hygraph and managed to boost content velocity 7x, effortlessly managing over 20,000 product variations. Read the Burrow case study for more details.
Technical Requirements
What technical steps are required to connect Hygraph with commercetools?
You must create an API Client from your commercetools project and ensure Storefront search indexing is active. Detailed instructions are available in Hygraph's integration documentation.
Are app and webhook configurations global or environment-specific in Hygraph?
Apps and webhooks in Hygraph are environment-specific. Their configuration applies on a per-environment basis, which is important to consider if your project uses multiple environments. Source
Support & Resources
Where can I find documentation and support for the commercetools app?
Documentation for installing and using the commercetools app is available at Hygraph's integration guide. For additional support, you can use Hygraph's on-site chat or join the Hygraph Community Slack.
What support channels are available for Hygraph users?
Hygraph offers 24/7 support via chat, email, and phone. You can also access real-time troubleshooting through Intercom chat, join the Community Slack channel, and use extensive documentation and training resources at Hygraph Documentation. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure robust security and compliance standards for all users. Learn more
Marketplace & App Discovery
Where can I find the Hygraph Marketplace and available apps?
You can explore integrations, starters, and apps to extend your project's capabilities on the Hygraph Marketplace. Browse all available apps at Marketplace Apps page.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .