Frequently Asked Questions
Product Overview & Purpose
What is Hygraph and what is its primary purpose?
Hygraph is a modern, flexible, and scalable content management system (CMS) designed to empower businesses to create, manage, and deliver exceptional digital experiences at scale. Its primary purpose is to simplify workflows, enhance efficiency, and support integration with modern tech stacks through its GraphQL-native architecture and content federation capabilities. Learn more.
How does Hygraph address specific business needs?
Hygraph addresses business needs by providing a user-friendly interface for non-technical users, eliminating developer dependency, supporting content federation for consistent delivery, and offering enterprise-grade features for security, compliance, and scalability. See features.
What is the Smartling App for Hygraph?
The Smartling App for Hygraph is an integration that enables users to sync and submit content from Hygraph to Smartling for localization using Smartling's LanguageAI platform and language services. After localization, content can be imported back into Hygraph seamlessly, automating the translation workflow and accelerating time to market. App details.
How does the Smartling integration benefit Hygraph users?
Integrating Smartling with Hygraph streamlines localization workflows, automates translation processes, and enables faster, more personalized content delivery across multiple languages and locales. This leads to reduced manual effort and quicker launches for global audiences. Integration documentation.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security and compliance, Smart Edge Cache for performance, localization and asset management, user-friendly tools, and extensive integration options. Explore all features.
Does Hygraph support localization and translation workflows?
Yes, Hygraph supports localization and translation workflows through integrations like Smartling, enabling automated, AI-powered translation and seamless content delivery in multiple languages and locales. Learn more.
What integrations are available with Hygraph?
Hygraph offers integrations with Digital Asset Management (DAM) systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and custom integrations via SDK or external APIs. Marketplace apps for headless commerce, PIMs, and more are also available. See all integrations.
Does Hygraph provide APIs for developers?
Yes, Hygraph provides multiple APIs including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support querying, mutating, asset uploading, and project management. API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation covering API reference, schema components, references, webhooks, AI integrations, and onboarding guides. Access documentation.
Can I build custom apps for Hygraph?
Yes, you can build custom apps using Hygraph's SDK and extend functionalities to meet unique requirements. Read the guide.
What performance benefits does Hygraph offer?
Hygraph delivers high-performance endpoints for low latency and high read-throughput, actively measures GraphQL API performance, and provides practical optimization advice. Performance blog.
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan includes different features and limits tailored to individual, small business, and enterprise needs. See pricing.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up.
What features are included in the Growth plan?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.
What features are included in the Enterprise plan?
The Enterprise plan offers custom pricing and includes custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, security controls, SSO, multitenancy, backup recovery, custom workflows, dedicated support, and custom SLAs. Try Enterprise.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and adherence to international standards. Security features.
How does Hygraph ensure data security?
Hygraph uses granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options in multiple regions. It also provides a process for reporting security incidents. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media/publishing companies, technology firms, and global brands. See case studies.
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media/publication, healthcare, consumer goods, automotive, technology, fintech, travel/hospitality, food/beverage, eCommerce, agency, online gaming, events/conferences, government, consumer electronics, engineering, and construction. Industry case studies.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved engagement by 15%. See business impact.
Can you share specific case studies or success stories?
Yes, notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global delivery). Read case studies.
What pain points does Hygraph solve for its customers?
Hygraph solves operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow launches, scalability), and technical issues (schema evolution, integration, performance bottlenecks, localization, asset management). See solutions.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and enhanced localization/asset management. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report for ease of implementation. G2 report.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive UI, easy setup, custom app integration, independent content management, and real-time changes. Some users note it can be complex for less technical users. Try Hygraph.
Implementation & Support
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines with a smooth rollout. Top Villas case study.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, free developer account, structured onboarding (intro call, account provisioning, business/technical/content kickoff), training resources, extensive documentation, and a community Slack channel for support. Documentation.
What are the requirements to use the Smartling App for Hygraph?
You need a Hygraph account, a Hygraph project, a Smartling account, and a Smartling project. Full setup details are in the integration documentation.
Where can I find documentation and resources for the Smartling App?
Full documentation is available at Hygraph Smartling Integration Docs. Changelog is at Smartling App Changelog. For Smartling help, visit Smartling Help Center.
How can I get support or share feedback about Hygraph or its apps?
You can reach out via on-site chat, join the Slack community at slack.hygraph.com, or contact support through the support page.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration with modern tech stacks. It offers content federation, user-friendly tools, and enterprise-grade features, setting it apart from traditional CMS platforms that rely on REST APIs and require more developer intervention. Compare CMSs.
Why choose Hygraph over alternatives in the market?
Hygraph offers unique advantages such as GraphQL-native architecture, content federation, enterprise-grade security, proven ROI (e.g., Komax 3x faster launches, Samsung 15% engagement boost), and market recognition (2nd out of 102 Headless CMSs in G2 Summer 2025). See why customers choose Hygraph.
What makes Hygraph different from other headless CMS solutions?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, Smart Edge Cache, robust APIs, and is recognized for ease of implementation and enterprise-grade features. It is designed for scalability, flexibility, and integration with modern workflows. G2 Summer 2025 report.
Customer Proof & Success Stories
Who are some of Hygraph's notable customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. These companies have leveraged Hygraph for scalable, modern digital experiences. Customer case studies.
What are some examples of customer success with Hygraph?
Examples include Komax managing 20,000+ product variations across 40+ markets (3x faster launches), Samsung scaling globally and improving engagement by 15%, AutoWeb increasing monetization by 20%, and Voi scaling multilingual content across 12 countries. Read more.
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When was this page last updated?
This page wast last updated on 12/12/2025 .