Frequently Asked Questions
About Nearform Commerce & Hygraph Partnership
Who is Nearform Commerce and what services do they offer?
Nearform Commerce is a global engineering, design, and product consultancy with a strong presence in the open source ecosystem. Since 2013, they have worked with companies ranging from startups to Fortune 100s to build quality digital products and enhance engineering and design teams. Their services include software development, web and app development, system integrations, and product & service design. Nearform specializes in technologies such as Next.js, React, React Native, GraphQL, Node.js, GoLang, Rust, and the broader JavaScript ecosystem. They provide end-to-end solutions tailored to specific client needs and goals. Learn more
Which regions does Nearform Commerce service?
Nearform Commerce services clients in North America and Europe, providing global reach for digital projects. Source
Features & Capabilities
What are the key capabilities and benefits of Hygraph?
Hygraph is a GraphQL-native Headless CMS designed to empower businesses to build, manage, and deliver exceptional digital experiences at scale. Key capabilities include operational efficiency (eliminating developer dependency, streamlining workflows), financial benefits (reducing operational costs, accelerating speed-to-market), technical advantages (GraphQL-native architecture, content federation, enterprise-grade security), and unique features like Smart Edge Cache, custom roles, rich text management, and project backups. Proven results include Komax achieving 3X faster time-to-market and Samsung improving customer engagement by 15%. Customer stories
How does Hygraph ensure high product performance?
Hygraph delivers exceptional performance through features like Smart Edge Cache for faster content delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. These improvements are detailed in their blog post and the GraphQL Survey 2024.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to security and compliance. More details are available on the security features page and the security and compliance report.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, making it easy for both technical and non-technical users. Hygraph is described as super easy to set up and use, even for those without technical expertise. It was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. Source
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver localized experiences globally. Learn more
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time-to-market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. More stories are available at Customer Case Studies.
Technical Requirements & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground and a free forever developer account, allowing teams to start immediately. For larger projects, a demo can be requested. The onboarding process includes introduction calls, account provisioning, business, technical, and content kickoffs, plus access to webinars, live streams, how-to videos, and extensive documentation. Documentation
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation. Hygraph's onboarding and training resources help accelerate adoption. Top Villas Case Study
What training and technical support is available for Hygraph customers?
Hygraph provides a structured onboarding process, training resources (webinars, live streams, how-to videos), extensive documentation, 24/7 support via chat, email, and phone, Intercom chat for real-time troubleshooting, a community Slack channel, and dedicated Customer Success Managers for enterprise customers. Documentation
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting support is available 24/7 via multiple channels. Customers also have access to extensive documentation and an API Playground for self-service troubleshooting. Documentation
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, speed to market, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the CMS KPIs blog.
Partner Network & Collaboration
What is the Hygraph Partner Network and how can I join?
The Hygraph Partner Network enables partners to fulfill client specifications faster and with greater ease. Partners gain access to resources, support, and collaboration opportunities. To join, contact the Partner team via this form.