Frequently Asked Questions
Product Information & Content Federation
What is Content Federation in Hygraph?
Content Federation in Hygraph is the process of unifying content from multiple sources into a single, transparent, and easy-to-use endpoint. It allows you to connect various data sources—such as headless e-commerce, PIM, or CRM systems—and join information across systems with a single GraphQL API call. This approach eliminates information silos, streamlines content delivery, and supports composable architectures. Learn more.
Why is Content Federation important for modern content architectures?
Content Federation is essential for modern content architectures because it enables organizations to integrate content from various sources without migrating or duplicating data. This is particularly valuable when moving away from monolithic systems or adopting a MACH (Microservices, API-first, Cloud-native, Headless) approach. It standardizes and simplifies data for querying, while allowing specialty systems (like PIM or Search) to remain autonomous. Source.
How does Content Federation work in Hygraph?
Hygraph's Content Federation works by providing a unified GraphQL API endpoint that aggregates content from multiple backend services. This allows front-end implementations to request information from the federation platform, which then provides a unified view of all content. The approach is lightweight and maintains the autonomy and security of specialty products like PIM, DAM, and eCommerce systems. Source.
What are the benefits of using Content Federation with Hygraph?
The benefits of using Content Federation with Hygraph include unified access to all content sources, simplified data management, reduced duplication, and the ability to deliver consistent content across all digital channels. It also enables faster development, supports composable architectures, and allows both developers and content editors to work more efficiently. Learn more.
When is Content Federation a good choice?
Content Federation is a good choice when you already have a CMS in your architecture and want to aggregate and manage content from various systems without migrating or duplicating the data. It is especially useful for organizations looking to unify content from multiple sources and deliver it across diverse digital channels. Source.
Features & Capabilities
What features does Hygraph offer for content federation?
Hygraph offers a range of features for content federation, including a unified GraphQL API endpoint, support for connecting multiple data sources (e.g., e-commerce, PIM, CRM), programmatic content enrichment, API extensions, webhooks, and integrations. Its modular content models allow for content reuse across all digital channels, ensuring consistency and eliminating duplication. See all features.
How does Hygraph ensure high performance for content delivery?
Hygraph ensures high performance for content delivery through features like Smart Edge Cache, which accelerates content delivery and enhances performance for global audiences. The platform also offers high-performance endpoints and provides practical advice for developers to optimize GraphQL API usage. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. For more details, visit the security features page.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform that handles all deployment, updates, security measures, and infrastructure maintenance. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support channels, Intercom chat, community Slack, and extensive documentation. Learn more.
Use Cases & Benefits
What are the main use cases for Content Federation with Hygraph?
Main use cases include unifying content from multiple backend systems (e.g., e-commerce, PIM, CRM), enabling composable commerce, supporting omnichannel content delivery, and breaking down content silos for consistent digital experiences. Content Federation is also ideal for organizations needing to aggregate content without migrating or duplicating data. See example.
Who can benefit from using Hygraph for Content Federation?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially beneficial for organizations looking to modernize legacy tech stacks, support global content operations, and deliver consistent digital experiences at scale. See customer stories.
What problems does Hygraph solve for businesses?
Hygraph solves operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks), financial challenges (reducing operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See related KPIs.
Can you share a real customer success story using Hygraph for Content Federation?
Yes. BioCentury used Hygraph to programmatically consume and enrich content from several services, resulting in an 81% drop in time to market and a 120% rise in content engagement. Read the full case study.
Implementation & Support
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and access to training resources such as webinars, live streams, and how-to videos. See documentation.
What support and training does Hygraph provide?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager for personalized guidance. Learn more.
How long does it take to implement Hygraph?
The implementation timeline varies by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation. The structured onboarding process and training resources help accelerate adoption. See case study.
Performance, Security & Compliance
How does Hygraph ensure data security and compliance?
Hygraph ensures data security and compliance through SOC 2 Type 2 and ISO 27001 certifications, GDPR compliance, granular permissions, SSO integrations, audit logs, encryption at rest and in transit, and regular backups. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparent reporting. See security details.
What performance metrics or KPIs are associated with Hygraph's solutions?
Key performance indicators include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
Customer Experience & Success Stories
What feedback have customers given about Hygraph's ease of use?
Customers frequently praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Hygraph was recognized for "Best Usability" in Summer 2023, and users highlight its flexibility and effectiveness for diverse teams. Try Hygraph.
Can you share more customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.