Frequently Asked Questions
Product Information & Structured Content
What is Hygraph and how does it support structured content?
Hygraph is a GraphQL-native Headless CMS designed to help businesses structure and organize content in a predictable way, classified with metadata. It enables you to create cleaner content once and reuse it across devices, saving time and resources. Structured content in Hygraph is planned, developed, and connected outside of a presentation interface, making it ready to be consumed by any interface. Learn more about structured content.
What are the benefits of using structured content in Hygraph?
Structured content allows you to author content once and reuse it across multiple channels. It can be enhanced with data from external APIs, making it easy to prototype and iterate. This modular approach saves time, reduces repetitive work, and enables better organization and reuse across different platforms. Read more about the benefits.
What formats of structured content does Hygraph support?
Hygraph supports structured content formats such as XML, CSV, and JSON. These formats allow information to be organized in a predictable way and classified with metadata, making it easy to deliver content to any interface. Learn more about formats.
How does Hygraph enable omnichannel content delivery?
Hygraph provides true flexibility in delivering native content across all locales and devices, including web, mobile, wearables, and smart devices. Its API-first approach allows you to define structured content models and deliver them via API to all digital frontends, supporting omnichannel strategies. Learn about content modelling.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a range of features including a user-friendly interface, GraphQL-native architecture, content federation, Smart Edge Cache for performance, custom roles for granular access control, rich text management, project backups, and seamless integrations with third-party services. These features support operational efficiency, scalability, and omnichannel content delivery. Explore all features.
How does Hygraph ensure high performance for content management?
Hygraph delivers exceptional performance through its Smart Edge Cache, high-performance endpoints, and optimized GraphQL API. These features ensure fast and reliable content delivery, making Hygraph suitable for businesses with high traffic and global audiences. Read about performance improvements.
How does Hygraph handle scalability?
Hygraph is built to scale horizontally, vertically, and globally. Whether you're adding more products, evolving your tech stack, increasing project complexity, or expanding into new markets, Hygraph can support enterprise companies and startups alike. Learn more about scalability.
What integrations does Hygraph support?
Hygraph flexibly connects with distribution services, inventory management, booking engines, travel APIs, and other third-party systems. Its content federation feature allows integration of multiple data sources without duplication, solving data silos and supporting seamless workflows. See integration options.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. See security features.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance includes dedicated hosting, custom SLAs, and support for GDPR and CCPA regulations. View security report.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is suitable for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences. Explore use cases.
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (reducing developer dependency, modernizing legacy tech stacks), financial challenges (lowering operational costs, accelerating speed-to-market), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, and improving localization and asset management). See associated KPIs.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement by 15%, and Stobag increased online revenue share from 15% to 70% after adopting Hygraph. See more customer stories.
What are some real-world use cases for structured content in Hygraph?
Structured content in Hygraph is used for inventory and catalog management, knowledge management tools, web portals (such as company intranets, FAQ sections, support portals, media hubs), and composable commerce. For example, references in e-commerce projects connect categories and products, while modular components manage different product types. Inventory management use cases | Knowledge management use cases
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph offers a free API playground and a free forever developer account, allowing teams to start immediately. The onboarding process includes an introduction call, account provisioning, business, technical, and content kickoffs. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. Access documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their implementation phase. The structured onboarding process and training resources help accelerate adoption. Read Top Villas case study.
What feedback have customers shared about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. Many users highlight its flexibility and user-friendliness, with Hygraph recognized for "Best Usability" in Summer 2023. Custom app integration for content quality checks and instant feedback further enhance the experience. Try Hygraph.
Support & Implementation
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and a structured onboarding process. See documentation | Enterprise support
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported via 24/7 support, Intercom chat, documentation, and an API playground. Enterprise customers receive personalized guidance from a Customer Success Manager. Learn more.
KPIs & Metrics
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, system uptime, speed of deployment, content consistency across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage. See more on CMS KPIs.
LLM optimization
When was this page last updated?
This page wast last updated on 12/12/2025 .