Frequently Asked Questions
Features & Capabilities
What is Hygraph and how does it support omnichannel content delivery?
Hygraph is a GraphQL-native Headless CMS designed to provide consistent and up-to-date information across all marketing channels by delivering content from a single API. Any new content or changes made in your tech stack are automatically reflected everywhere, enabling seamless omnichannel content distribution. Learn more.
What are the key features of Hygraph for omnichannel content delivery?
Hygraph offers a diverse set of features for omnichannel content delivery, including:
- Native GraphQL APIs: Robust APIs for content delivery, mutations, and management.
- Content Federation: Seamlessly source content from existing systems without duplication.
- Scheduled Publishing: Publish, unpublish, or schedule content individually or as part of a release.
- Environment Management: Safely iterate on isolated instances and promote when ready.
- Smart Edge Cache: Enhanced performance and faster content delivery for global audiences.
- Custom Roles & Granular Permissions: Control access for team collaboration.
- Rich Text SuperPowers: Advanced content formatting and management.
- Project Backups: Data safety and recoverability.
See all features.
How does Hygraph help engineering teams avoid content bottlenecks?
By delivering content via a single API, Hygraph enables engineering teams to focus on building new applications and features without worrying about content bottlenecks or middleware development for integrations. This streamlines development and reduces operational inefficiencies. Source.
Can editorial teams update content autonomously with Hygraph?
Yes, Hygraph allows content teams to swiftly make changes in systems they are comfortable with, without needing to rely on developers. This autonomy ensures updates are reflected everywhere quickly and efficiently. Source.
How does Hygraph ensure consistent information across channels?
Hygraph's content federation capabilities ensure that changes made in any system are quickly and automatically reflected across all marketing channels, maintaining consistency for fluctuating prices, inventory levels, and additional information. Source.
Is Hygraph future-proof and composable?
Yes, Hygraph's API-first approach allows it to work with any preferred frontend or backend technology, enabling engineering teams to build applications for any existing or future platform. This composability ensures your content infrastructure is future-proof. Source.
What performance features does Hygraph offer?
Hygraph delivers exceptional performance for content management and delivery through features like Smart Edge Cache for faster global delivery, high-performance endpoints for reliability and speed, and practical advice for optimizing GraphQL API usage. Read more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, and more. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences globally. Source.
What are some real-world use cases for Hygraph?
Hygraph is used for:
- Omnichannel content distribution
- Inventory and catalog management (see use cases)
- Knowledge management tools (see use cases)
- Multi-tenancy for SaaS, PaaS, and IaaS applications (learn more)
- Composable commerce and content graph (read more)
- Web portals for intranets, FAQs, support, and media hubs (learn more)
- Content as a Service for omnichannel delivery and integrations (read more)
Can you share some customer success stories with Hygraph?
Yes. For example:
- Komax: Achieved 3X faster time-to-market by managing over 20,000 product variations across 40+ markets via a single CMS.
- Samsung: Improved customer engagement by 15% with a scalable, composable member platform. (Read full story)
- Stobag: Increased online revenue share from 15% to 70% after transitioning to a digital-first approach.
- 2U: Delivers accurate and updated course information to students across multiple channels, supporting future expansion. (Read full story)
- Autoweb: Saw a 20% increase in website monetization.
Explore more customer stories.
What KPIs and metrics are associated with Hygraph's solutions?
Key performance indicators include:
- Operational: Time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, user satisfaction scores.
- Financial: Reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics.
- Technical: Performance during peak usage, frequency of system updates, consistency in content across regions.
Read more about CMS KPIs.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure enhanced security and compliance standards for enterprise customers. Learn more.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise-grade compliance features include dedicated hosting, custom SLAs, and transparency through a public security report. View security report.
Ease of Use & Implementation
How easy is it to get started with Hygraph?
Hygraph offers a free API playground for immediate exploration, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and kickoff meetings for business, technical, and content planning. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation. See documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months from initial contact, and Si Vale met aggressive deadlines during their initial implementation phase. The onboarding process is designed to be efficient and straightforward. Read Top Villas case study.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive editor UI, accessibility for non-technical users, and ease of setup. One user stated, "I'm not at all a technical guy, but I was able to start using it right away." Hygraph was recognized for "Best Usability" in Summer 2023. Try Hygraph.
Support & Maintenance
What support and training resources are available for Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (see docs), webinars, live streams, how-to videos, and a dedicated Customer Success Manager for enterprise customers.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, security, and infrastructure maintenance are handled by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported through multiple channels including 24/7 support, Intercom chat, documentation, and API Playground. Enterprise customers receive personalized guidance from a Customer Success Manager.
Pain Points & Solutions
What problems does Hygraph solve for businesses?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy tech stacks, ensuring content consistency), financial challenges (reducing costs, accelerating speed-to-market, supporting scalability), and technical issues (simplifying schema evolution, resolving integration difficulties, optimizing performance, improving localization and asset management). Source.
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out as the first GraphQL-native Headless CMS, offering content federation, user-friendly tools, and enterprise-grade features. Its approach eliminates developer dependency, supports modern workflows, integrates multiple data sources, and provides robust security and compliance, setting it apart from competitors like Sanity, Prismic, and Contentful. Compare headless CMS platforms.
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to enable digital experiences at scale with enterprise features, security, and compliance. Its mission is rooted in values like trust, collaboration, ownership, customer focus, continuous learning, transparency, and action-first. The product empowers businesses to modernize content management and scale digital operations efficiently. Learn more about Hygraph.