Frequently Asked Questions
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a range of pricing options to suit different needs: a Free Forever Developer Account for developers to start building at no cost, self-service plans such as the Growth Plan at $299/month ($199/month billed annually), and custom enterprise pricing starting at $900/month for larger projects. Plans include 1,000 content entries, with add-ons available for $25 per 5,000 additional entries and extra locales for $150 each. For more details, visit the Hygraph Pricing Page.
Features & Capabilities
What are the key features of Hygraph for content management?
Hygraph provides a comprehensive suite of tools for content management, including Scheduled Publishing, Content Views, Filtering & Search, SEO modeling, User Attribution, Digital Asset Management, Asset Editor, and Bulk Actions. These features allow users to organize, manage, and publish content efficiently, with options for scheduling, custom views, advanced filtering, and asset transformations. For more details, see the Features Page.
Does Hygraph support digital asset management?
Yes, Hygraph supports digital asset management, allowing users to upload, edit, and manage a wide range of digital assets. Assets can be uploaded from remote URLs, and custom fields can be added to store metadata such as tags. The Asset Editor enables resizing, cropping, blurring, and transforming assets to fit various content needs. Learn more in the documentation.
What advanced content management capabilities does Hygraph offer?
Hygraph offers advanced capabilities such as Scheduled Publishing, Bulk Actions, Filtering & Search, SEO modeling, User Attribution, and Digital Asset Management. These features help teams automate workflows, maintain content quality, and manage large volumes of content efficiently. For example, Scheduled Publishing allows content to be published or unpublished at specific times or as part of a release. Bulk Actions enable editing or publishing multiple entries at once. See the Features Page for more details.
What unique features set Hygraph apart?
Hygraph offers several unique features, including Smart Edge Cache for enhanced performance and faster content delivery, Content Federation to integrate data from multiple sources without duplication, Rich Text SuperPowers for advanced formatting, Custom Roles for granular access control, and Project Backups for data safety. These features are designed to solve common pain points in content management and support scalability for global teams. Source: Case Studies
Product Performance
How does Hygraph ensure high performance for content delivery?
Hygraph is designed for exceptional performance, featuring Smart Edge Cache for faster global content delivery and high-performance endpoints for reliability and speed. The platform also provides practical advice for developers to optimize GraphQL API usage. For more details, see the blog post.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to data protection and industry standards. For more details, visit the security features page and security report.
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise customers benefit from dedicated hosting, custom SLAs, and compliance with regulations like GDPR and CCPA. Source: Security Features
Ease of Use & Onboarding
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding. Users can start immediately with the Free API Playground and Free Forever Developer Account. For larger projects, a structured onboarding process includes introduction calls, account provisioning, business and technical kickoffs, and content schema planning. Training resources such as webinars, live streams, and how-to videos are available, along with extensive documentation at Hygraph Documentation.
How long does it take to implement Hygraph?
Implementation time varies by project scope. For example, Top Villas launched a new project within 2 months, and Si Vale met aggressive deadlines during their initial implementation. The onboarding process is designed to be efficient, with resources and support available to help teams get started quickly. Source: Top Villas Case Study, Si Vale Case Study
What feedback have customers shared about Hygraph's ease of use?
Customers consistently praise Hygraph's intuitive user interface, noting that it's easy for both technical and non-technical users to navigate. Hygraph was recognized for "Best Usability" in Summer 2023, and users appreciate features like custom app integration for content quality checks. Source: Try Hygraph
Support & Implementation
What customer service and support options are available?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding. These resources ensure customers can maximize Hygraph's value and resolve issues promptly. Source: Documentation, Pricing, Enterprise CMS
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph is a cloud-based platform, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamlessly integrated, and troubleshooting is supported by 24/7 support, Intercom chat, community Slack, training resources, and extensive documentation. Enterprise customers benefit from a dedicated Customer Success Manager. Source: manual
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It is especially suited for organizations seeking to modernize legacy tech stacks, scale content operations, and deliver global digital experiences. Source: ICPVersion2_Hailey.pdf, Case Studies
What business impact can customers expect from using Hygraph?
Customers can expect improved speed-to-market, enhanced customer engagement, increased revenue, cost efficiency, and scalability. For example, Komax achieved 3X faster time-to-market, Samsung saw a 15% increase in customer engagement, and Stobag increased online revenue share from 15% to 70%. Source: Case Studies
What core problems does Hygraph solve?
Hygraph addresses operational inefficiencies (e.g., dependency on developers, legacy tech stack modernization), financial challenges (high costs, slow launches), and technical issues (schema evolution, integration difficulties, cache and localization problems). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. Source: Hailey Feed.pdf
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax managed over 20,000 product variations across 40+ markets via a single CMS, achieving 3x faster time to market (case study). AutoWeb saw a 20% increase in website monetization (case study). Dr. Oetker adopted MACH architecture for global consistency (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). Burrow uses Hygraph for product inventory management (case study). More examples are available on the Case Studies Page.
Competition & Comparison
Why choose Hygraph over other headless CMS solutions?
Hygraph stands out for its GraphQL-native architecture, Smart Edge Cache, content federation, advanced localization, and granular access controls. It offers lower total cost of ownership, faster speed-to-market, and proven results for global enterprises. Hygraph is recognized for usability and provides dedicated support for enterprise customers. Source: Case Studies
Industries & Customers
What industries are represented in Hygraph's customer case studies?
Hygraph's case studies span ecommerce (Si Vale, Burrow), automotive, staffing, food and beverage (Dr. Oetker), technology (Samsung), manufacturing (Komax), transportation (Voi), and chemistry/science (German Chemist Society). For more details, visit the Case Studies Page.
Who are some of Hygraph's customers?
Notable customers include Komax, AutoWeb, Dr. Oetker, Samsung, Stobag, and Burrow. These organizations have achieved measurable business outcomes such as faster time-to-market, increased engagement, and revenue growth. For more examples, visit the Case Studies Page.