Frequently Asked Questions
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. See full details.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up here.
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.
What is included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes scheduled publishing, dedicated infrastructure, global CDN, 24/7 monitoring, security & governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. Try for 30 days or request a demo.
Features & Capabilities
What is Hygraph and what does it do?
Hygraph is a modern, flexible, and scalable headless CMS designed to empower businesses to create, manage, and deliver exceptional digital experiences at scale. It simplifies workflows and enhances efficiency through a GraphQL-native architecture and content federation. Learn more.
What are the key capabilities and benefits of Hygraph?
Key capabilities include GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. See all features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph offers integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDK, REST, and GraphQL. Explore more in the Marketplace and Integrations Documentation.
What APIs does Hygraph provide?
Hygraph provides multiple APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. See API Reference.
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement of GraphQL APIs, and practical optimization advice. Read more.
What technical documentation is available for Hygraph?
Hygraph offers extensive technical documentation, including API reference, schema components, references, webhooks, and AI integrations. Access all resources at Hygraph Documentation.
Does Hygraph support omnichannel content delivery?
Yes, Hygraph enables omnichannel content delivery by making content accessible via APIs for display on any device, supporting cross-channel integration and seamless customer experiences. Learn more.
How does Hygraph support collaboration and governance?
Hygraph provides granular permissions, audit logs, SSO integrations, and custom workflows to support collaboration and governance, ensuring compliance with industry standards. See secure features.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and adherence to international standards. Learn more.
How does Hygraph protect customer data?
Hygraph encrypts data at rest and in transit, provides regular backups, uses ISO 27001-certified providers, and offers dedicated hosting options for compliance with local regulations. See details.
Does Hygraph offer audit logs and granular permissions?
Yes, Hygraph provides audit logs to track changes and granular permissions to define access rules, supporting governance and security for enterprise customers.
How can customers report security incidents to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. Details are available on the Secure features page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media companies, technology firms, and global brands. See case studies.
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media, healthcare, consumer goods, automotive, technology, fintech, travel, food & beverage, eCommerce, agency, gaming, events, government, consumer electronics, engineering, and construction. Explore more.
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved engagement by 15%. See more results.
Can you share specific case studies or success stories?
Yes, notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). Read all stories.
Who are some of Hygraph's customers?
Hygraph's customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See customer logos and stories.
What pain points does Hygraph solve for its customers?
Hygraph addresses operational inefficiencies (developer dependency, legacy tech stacks, content inconsistency), financial challenges (high costs, slow launches, scalability), and technical issues (schema evolution, integration, performance, localization, asset management). See examples.
How does Hygraph solve these pain points differently than competitors?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and localization features. It was ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and voted easiest to implement for the fourth time. See report.
What are some case studies relevant to each pain point Hygraph solves?
Operational: HolidayCheck (reduced bottlenecks), Dr. Oetker (MACH architecture), Si Vale (intuitive UI). Financial: Komax (faster launches, lower costs), Samsung (global scaling, reduced maintenance). Technical: BioCentury (simplified development, robust integrations). See all case studies.
Technical Requirements & Implementation
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. See Top Villas case study.
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, free forever developer account, structured onboarding (intro call, account provisioning, business/technical/content kickoff), training resources, extensive documentation, and a community Slack channel. See documentation.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Anastasija S. noted, "Every change I make to Hygraph I can instantly see on the front-end." See more feedback.
What resources are available for learning about GraphQL and Headless CMS?
Hygraph Academy offers tutorials and guides on GraphQL, Headless CMS, content strategy, and omnichannel experiences. Browse the Academy.
Where can developers find API documentation for Hygraph?
Developers can access API documentation, tutorials, and learn more about the Hygraph app at Hygraph Documentation.
Does Hygraph offer support for onboarding and implementation?
Yes, Hygraph provides a structured onboarding process, training resources, webinars, live streams, how-to videos, and a community Slack channel for support. See onboarding resources.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph's GraphQL-native architecture, content federation, and user-friendly tools set it apart from traditional CMS platforms that rely on REST APIs and require developer intervention for updates. See comparison.
Why choose Hygraph over alternatives like WordPress?
Hygraph offers a headless, API-first approach, GraphQL-native architecture, and content federation, enabling seamless integration and scalability, unlike WordPress's monolithic structure. See details.
What makes Hygraph unique among headless CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, proven ROI, and market recognition (ranked 2nd out of 102 Headless CMSs in G2 Summer 2025). See report.
How does Hygraph address conflicting needs for global teams?
Hygraph's content federation and localization features ensure consistent content delivery and efficient management for global marketing teams, solving challenges that many other CMS platforms struggle with. Learn more.