Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is a GraphQL-based, hosted headless CMS that combines the benefits of Backend-as-a-Service with powerful content management features. It allows users to define data structures via a graphical interface and provides a fully functional GraphQL endpoint for applications. Hygraph is designed to support both developers and content editors, making it ideal for content-centric applications. Learn more.
How does Hygraph differ from other Backend-as-a-Service solutions?
While Hygraph shares similarities with Backend-as-a-Service (BaaS) solutions by providing a hosted backend and GraphQL API, it stands out by offering a user-friendly content management interface for non-technical users. This enables content editors to manage content without developer intervention, whereas many BaaS platforms focus primarily on developer-centric features. Source.
What is the primary purpose of Hygraph?
The primary purpose of Hygraph is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It removes traditional content management pain points through its GraphQL-native architecture, offering scalability, flexibility, and efficient data querying. Source.
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface for both developers and content editors. Key features include a powerful GraphQL API, integrations with popular platforms (e.g., Netlify, Vercel, Shopify, AWS S3), localization, digital asset management, personalization, and AI integrations. Learn more.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. API Reference.
What integrations are available with Hygraph?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Learn more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. Learn more.
How does Hygraph ensure data security?
Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More details.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. See case studies.
What problems does Hygraph solve?
Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. Source.
What are some real-world success stories of customers using Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. See more stories.
Technical Requirements & Documentation
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at https://hygraph.com/docs, covering everything you need to know about building and deploying projects with Hygraph.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Documentation.
What training and support resources are available for new users?
Hygraph offers 24/7 support via chat, email, and phone, onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, and webinars, and access to Customer Success Managers. Contact Hygraph.
Competition & Comparison
How does Hygraph compare to traditional CMS and Backend-as-a-Service solutions?
Hygraph combines the flexibility of Backend-as-a-Service with the content management capabilities of a headless CMS. Unlike traditional CMS platforms, Hygraph decouples backend content management from frontend delivery, allowing content to be delivered via APIs to any platform. Compared to BaaS, Hygraph offers a user-friendly interface for content editors and advanced content federation features. Read more.
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore case studies.
Support & Implementation
What customer support is available after purchasing Hygraph?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel for additional support. Learn more.