Frequently Asked Questions
Industry Recognition & Company Proof
How has Hygraph been recognized in the content management industry?
Hygraph was recognized as one of 32 vendors in Forrester's Q2 2023 report on Content Management Systems, highlighting its relevance among over 300 CMS vendors on G2. Hygraph is also recognized in Gartner's Market Guide for Web Content Management 2022 and is featured in Forrester's "Now Tech" report on Agile CMS Platforms, 2022. Source, Gartner 2022, Forrester Now Tech 2022
What certifications and compliance standards does Hygraph meet?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and data protection. Source
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and case studies, visit the Hygraph Case Studies page.
Product Information & Features
What is Hygraph and how does it work as a content management system?
Hygraph is a federated content platform and next-generation headless CMS that enables over 50,000 teams worldwide to create, source, enrich, and deliver content programmatically. It allows organizations to define content structures, empowers editorial teams to create content, and enables developers to deliver content to any frontend using Hygraph's GraphQL API. Source
What makes Hygraph unique among headless CMS platforms?
Hygraph is not only frontend-agnostic but also backend-agnostic, allowing you to source content from any backend system into Hygraph without duplication. It features low-code content modeling, industry-leading Graph APIs and SDKs, and granular rights and permissions for governance and security. Source
What are the key features and capabilities of Hygraph?
Key features of Hygraph include a GraphQL-native architecture, content federation, scalability, low-code content modeling, granular permissions, and a powerful GraphQL API. Hygraph also offers integrations with popular tools and platforms, and supports both programmatic and UI-based content creation. Source
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation for Hygraph is available at Hygraph Documentation.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.
Use Cases & Customer Success
What types of companies and roles benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Top Villas launched a new project in just 2 months, and Komax achieved a 3X faster time to market. Top Villas Case Study
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and integration issues). Source
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy tech stacks with a GraphQL-native architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and integration challenges. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Source
Security & Compliance
How does Hygraph ensure security and compliance?
Hygraph provides enterprise-grade security with features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. It is SOC 2 Type 2, ISO 27001, and GDPR compliant. Source
Getting Started & Support
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, with a free-forever account available for sign-up. Customers can get started quickly using documentation, video tutorials, and onboarding guides. Even non-technical users can begin using Hygraph right away. Source
What support and training does Hygraph offer?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Source
Performance & Technical Requirements
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source