Frequently Asked Questions

Recognition & Industry Awards

What recognition has Hygraph received in Gartner’s 2023 Voice of the Customer report?

Hygraph was named an Aspiring vendor in the 2023 Gartner Peer Insights Voice of the Customer for Web Content Management. This recognition is based on 22 reviews over an 18-month period, with a willingness to recommend score of 91% and an overall rating of 4.2 stars. 82% of these reviews were from users at enterprises with annual revenue between $50M and $1B. For more details, see the official announcement (May 4, 2023).

How do users rate Hygraph’s product capabilities and support?

According to Gartner Peer Insights, Hygraph received a rating of 4.5 for product capabilities, 4.5 for sales experience, 4.3 for deployment, and 4.3 for support experience. These ratings reflect strong satisfaction among enterprise users. Source: Gartner Peer Insights.

Has Hygraph received other analyst recognitions?

Yes, Hygraph was also recognized as a Representative Vendor in the 2022 Gartner Market Guide for Web Content Management.

Product Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include rapid content delivery, integrations with popular platforms (Netlify, Vercel, Shopify, BigCommerce, AWS S3, Cloudinary, and more), and robust security and compliance. For a full list, visit Hygraph Features.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce (Shopify, BigCommerce, commercetools), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization (Ninetailed), AI (AltText.ai), and more. See the full list at Hygraph Integrations.

How does Hygraph ensure optimized content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized delivery helps reduce bounce rates and increase conversions. For more, see this guide.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For details, visit Hygraph Security Features.

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More information is available on the security features page.

Pricing & Plans

What is Hygraph’s pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the pricing page.

Customer Experience & Support

What feedback have customers given about Hygraph’s ease of use?

Customers praise Hygraph for its intuitive interface and ease of setup. Feedback includes comments like "super easy to set up and use" and "even non-technical users can start using it right away." The interface is described as logical and user-friendly. Source: Customer feedback.

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. More details at Hygraph Contact Page.

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.

What training and technical support is available for new users?

Hygraph offers onboarding sessions for enterprise customers, 24/7 support, video tutorials, documentation, webinars, and access to Customer Success Managers. See Hygraph Contact Page for details.

Use Cases & Customer Success

Who are some of Hygraph’s customers?

Hygraph is trusted by leading brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.

What industries does Hygraph serve?

Hygraph’s case studies span industries including food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Source: Case Studies.

Can you share specific customer success stories?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.

What business impact can customers expect from using Hygraph?

Customers can expect time savings, faster speed-to-market, improved customer experience, and operational efficiency. These benefits help businesses modernize their tech stack and scale digital experiences. Source: Product Page.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, see Product Page.

How does Hygraph solve these pain points?

Hygraph empowers non-technical users, modernizes legacy systems, ensures consistent branding, streamlines workflows, reduces costs, accelerates delivery, and supports scalability. Its GraphQL-native platform simplifies development and query management, and resolves cache and integration challenges. See Product Page for details.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see CMS KPIs Blog.

Technical Documentation & Resources

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, API usage, and more.

Vision & Mission

What is Hygraph’s vision and mission?

Hygraph’s vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping organizations modernize their tech stacks and deliver exceptional digital experiences at scale. Source: About Us.

Getting Started

How can I get started with Hygraph?

You can sign up for a free-forever account at Hygraph. Resources such as documentation, video tutorials, and onboarding guides are available to help you get started quickly.

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Hygraph named an Aspiring vendor in the 2023 Gartner® Peer Insights™ Voice of the Customer for Web Content Management

Hygraph has been named as an Aspiring vendor in the 2023 Gartner® Peer Insights™ Voice of the Customer for Web Content Management
Shahan Syed

Written by Shahan 

May 04, 2023
A visual representation of Hygraph's recognition by Gartner Voice of Customer

We're honored to announce that Hygraph has been named as an Aspiring vendor in the 2023 Gartner Peer Insights Voice of the Customer Web Content Management report.

The "Voice of the Customer" is a document that synthesizes Gartner Peer Insights' reviews over an 18-month period of vendors with end users of companies with >$50M in annual revenue.

Over the 18-month review eligibility period, we received 22 reviews for our platform with a willingness to recommend score of 91% and overall rating of 4.2 stars. 82% of these reviews were from users belonging to enterprises with annual revenue of $50M - $1B.

Our platform was also rated 4.5 for product capabilities, and 4.5 for sales experience, 4.3 for deployment and 4.3 for support experience.

We think this is proof of our commitment to provide engineering and content teams with innovative capabilities to build modern digital products. All while providing exemplary support as needed by enterprises.

Hygraph is a really strong and powerful content platform. It doesn't take a lot of time to run any query, make your content and publish. It's backed with awesome documentation that will resolve all your issues and you won't feel friction. I also love the interface, as other competitor's products are not as intuitive. It's one of the best graphQL headless CMS.
Review from a retail firm of size $50 - $250 in annual revenue

Read the complete review →

Read all reviews for Hygraph on Gartner Peer Insights →

This is a notable addition to our existing list of recognitions. We were also recently recognized by analysts as a Representative Vendor in the 2022 Gartner® Market Guide for Web Content Management. If your organization is looking for a web content management solution, then feel free to sign-up for our forever free developer account. Or get in touch with one of our experts.

Disclaimer

Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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