Frequently Asked Questions

Industry Recognition & Analyst Reports

How has Hygraph been recognized by industry analysts?

Hygraph was recognized as one of 31 Agile CMS vendors in Forrester's "Now Tech: Agile Content Management Systems, Q2 2022" report. The report highlights Hygraph's presence in the Commerce, Media, and Utilities segments, and its focus on data-heavy application content and product use-cases. Hygraph is also recognized in Forrester’s Digital Experience Platforms Landscape (Q2 2023) and the Gartner® Market Guide for Web Content Management 2022. Source, Source

What is the significance of Hygraph's inclusion in Forrester's Agile CMS report?

Being listed in Forrester's Agile CMS report validates Hygraph's commitment to API-first, composable architectures and highlights its ability to serve organizations seeking agility and scalability in digital experience platforms. The report helps digital leaders identify suitable CMS providers and understand how composable architectures and best-of-breed APIs can accelerate business models. Source

Product Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with leading platforms (e.g., Netlify, Vercel, Shopify, AWS S3, Cloudinary, Mux), provides robust security and compliance, and enables rapid content delivery. These features help businesses modernize their tech stack, streamline workflows, and deliver consistent digital experiences. Source, Source

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

How does Hygraph ensure high performance for content delivery?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture ensures fast content distribution and responsiveness, reducing bounce rates and increasing conversions. Source

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed information, visit the Hygraph pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

How does Hygraph protect customer data?

Hygraph provides robust security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source

Use Cases & Customer Success

What types of companies and roles benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Source

What industries are represented in Hygraph's customer base?

Hygraph's customers span industries such as Food and Beverage (e.g., Dr. Oetker), Consumer Electronics (e.g., Samsung), Automotive (e.g., AutoWeb), Healthcare (e.g., Vision Healthcare), Travel and Hospitality (e.g., HolidayCheck), Media and Publishing, eCommerce, SaaS (e.g., Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Source

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the Hygraph product page.

Who are some notable customers of Hygraph?

Notable customers include Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.

Pain Points & Solutions

What problems does Hygraph solve for its customers?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting global team needs), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source

How does Hygraph solve these pain points?

Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with its GraphQL-native, API-first architecture, ensures consistent branding across regions, and streamlines workflows to reduce costs and accelerate speed-to-market. It also simplifies development, streamlines query management, and resolves cache and integration issues. Source

What KPIs and metrics are associated with the pain points Hygraph solves?

Key KPIs include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, and scalability metrics. More details are available in the Hygraph CMS KPIs blog.

Implementation & Ease of Use

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, with customers reporting that it is "super easy to set up and use" and accessible for non-technical users. You can sign up for a free account and access onboarding guides, documentation, and video tutorials. Source, Source

How long does it take to implement Hygraph?

Implementation is fast—Top Villas launched a new project in just 2 months from the initial touchpoint. The platform is designed for quick onboarding and deployment. Source

Support & Resources

What support options are available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Source

What training and onboarding resources does Hygraph provide?

Hygraph provides onboarding sessions for enterprise customers, video tutorials, webinars, comprehensive documentation, and Customer Success Managers to guide users through adoption. Source

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at the Hygraph Documentation page.

Competitive Positioning

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, and scalability. It empowers non-technical users, modernizes legacy systems, and streamlines workflows, offering a flexible, cost-effective, and scalable solution compared to traditional CMS platforms. Source

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Hygraph Recognized in Forrester's "Now Tech" Report on Agile CMS Platforms, 2022

Hygraph is recognized as one of 31 Agile CMS vendors in Forrester's latest research.
Ronak Ganatra

Written by Ronak 

Apr 25, 2022
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In Forrester's latest "Now Tech" report on Agile CMS Platforms, Q2 2022, Nick Barber shares an overview of 31 Agile CMS vendors, and dives into what value one should expect when selecting a new CMS vendor.

According to Forrester, an Agile CMS is “a platform that allows all users — developers, creatives, marketers, and business users — to collaboratively create and deploy content-driven digital experiences to omnichannel touchpoints and then gain insights from the results.”

Intended for organizations looking to improve their agility and scale with digital experience platforms, this report highlights the leading vendors in the CMS space and explores the benefits that an Agile CMS approach brings to digital leaders from varied backgrounds such as commerce, content, marketing, and data.

The scope of this report segmented the vendors in this market based on agile CMS revenue, geographical presence and vertical market-focus, providing relevant insights to companies looking to implement a new CMS vendor.

Forrester recognizes Hygraph's presence primarily across the Commerce, Media, and Utilities segments, with a geographical split in customer base by revenue between North America (45%), Latin America (15%), EMEA (30%), and APAC (10%). Furthermore, the report highlights our vertical market presence by revenue with a core focus on data-heavy application content and product use-cases with customers such as 2U, Burrow, and Telenor - who are using Hygraph to federate their stacks and deliver modern digital experiences via a unified GraphQL endpoint.

Overall, the report will help digital leaders identify a suitable Agile Content Management System (CMS) provider that fulfills their business goals from a wide variety of vendors. It will also help organizations comprehend how a composable architecture with best-of-breed APIs can help them in creating consistent customer experiences to enable modern digital operations that accelerate their business model.

Being listed as a trusted CMS vendor comes as validation for us as we continue with our commitment to defining better API-first approaches to build composable MACH-first architectures.

Access the full report - Now Tech: Agile Content Management Systems, Q2 2021.

Blog Author

Ronak Ganatra

Ronak Ganatra

A free Wi-Fi enthusiast and pizza purist, Ronak is the VP of Marketing at Hygraph. He's also the co-creator of Build Your DXP and co-author of the Composable Architectures for Digital Experiences in the Enterprise report. He also maintains curated resources for marketers on awesome-marketing and awesome-developer-marketing.

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