Frequently Asked Questions
About Hygraph & Brand Transition
What is Hygraph and how is it related to GraphCMS?
Hygraph is the new name for GraphCMS, marking the next milestone in the company's journey to build the content platform of the future. The rebrand reflects a commitment to enabling outstanding digital experiences and introduces new features like Content Federation. (Source: GraphCMS is now Hygraph, July 12, 2022)
Why did GraphCMS change its name to Hygraph?
The name Hygraph is inspired by the concepts of Hypertext and graph data structures, aligning with the company's vision for a future where information is highly complex, structured, and connected. (Source: About the Name)
What is the main vision behind Hygraph?
Hygraph aims to be the content platform of the future, enabling organizations to unify backend services, streamline content delivery, and support complex, distributed architectures with modern, scalable solutions. (Source: GraphCMS is now Hygraph)
What does the new Hygraph identity represent?
The refreshed Hygraph identity and look reinforce the company's commitment to enabling outstanding digital experiences and supporting modern content architectures. (Source: GraphCMS is now Hygraph)
Features & Capabilities
What is Content Federation in Hygraph?
Content Federation is a feature that allows users to unify all backend services into one universal content API, serving third-party or programmatically created content alongside editorial content. It enables integration of content from various sources without migration, reducing development time and costs. (Source: Introducing the Federated Content Platform)
How does Hygraph support composable architectures?
Hygraph enables true composability by allowing customers to extend its Content API with content from different sources, supporting modular architectures and reducing backend complexity. (Source: Introducing the Federated Content Platform)
What are Remote Sources in Hygraph?
Remote Sources are systems or products that hold content to be combined with Hygraph content, accessible via RESTful or GraphQL APIs. This allows for flexible integration of external data without migration. (Source: Introducing the Federated Content Platform)
How does Hygraph ensure data consistency and integrity?
Hygraph's Content Federation delivers up-to-date content directly from source systems, reducing risks related to data integrity and ensuring consistent content delivery across channels. (Source: Introducing the Federated Content Platform)
What performance features does Hygraph offer?
Hygraph provides enterprise-scale content distribution with high performance for large payloads, global low latency, 190 edge points of presence, and a powerful caching system. (Source: Our commitment to Performance)
How does Hygraph support collaboration?
Hygraph offers fine-grained permissions, workflows, and features like components to facilitate collaboration between content creators, developers, and business stakeholders. (Source: Our commitment to Content & Collaboration)
What is the Hygraph Marketplace?
The Hygraph Marketplace provides integrations with major DAM, hosting, translation, and personalization platforms, supporting extensibility and composability. (Source: Our commitment to Extensibility)
What is the App Framework in Hygraph?
The App Framework, entering public beta, allows for greater extensibility of the Hygraph platform, enabling users to build custom apps and integrations. (Source: Our commitment to Extensibility)
How does Hygraph support the GraphQL community?
Hygraph invests in its GraphQL offering with regular feature releases and improvements, and contributes to the GraphQL Foundation and related conferences. (Source: Our commitment to GraphQL)
What are the main components of Hygraph's Content Federation architecture?
The architecture includes Remote Sources, Custom Types, Remote Fields, and a configurable TTL-based caching layer for optimal API performance. (Source: Introducing the Federated Content Platform)
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. (Source: Hygraph Pricing)
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting workflow. (Source: Hygraph Pricing)
What does the Growth plan cost and include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support. (Source: Hygraph Pricing)
What are the benefits of the Enterprise plan?
The Enterprise plan offers custom limits, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, advanced security, SSO, multitenancy, instant backup recovery, custom workflows, and dedicated support. (Source: Hygraph Pricing)
Is there a free trial for the Enterprise plan?
Yes, Hygraph offers a 30-day free trial for the Enterprise plan. (Source: Enterprise Trial)
Security & Compliance
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3, 2022), ISO 27001 certified, and GDPR compliant, ensuring high standards for security and data protection. (Source: Secure features page)
How does Hygraph protect customer data?
Hygraph uses encryption at rest and in transit, granular permissions, audit logs, SSO integrations, regular backups, and dedicated hosting options to protect customer data. (Source: Secure features page)
Does Hygraph offer dedicated hosting in multiple regions?
Yes, Hygraph offers shared or dedicated hosting in multiple regions to ensure compliance with local regulations. (Source: Secure features page)
How can customers report security incidents to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. (Source: Secure features page)
Technical Requirements & Integrations
What APIs does Hygraph provide?
Hygraph offers multiple APIs: Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. Each serves different content management and integration needs. (Source: API Reference Documentation)
What integrations are available with Hygraph?
Hygraph integrates with DAM platforms (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDKs and APIs. (Source: Integrations Documentation)
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering APIs, schema components, references, webhooks, and AI integrations.
Does Hygraph support AI integrations?
Yes, Hygraph provides documentation and support for AI Agents, AI Assist, and MCP Server integrations. (Source: AI Agents Documentation)
Implementation & Onboarding
How long does it take to implement Hygraph?
Implementation time varies by project complexity. For example, Top Villas launched a new project in just 2 months, and Si Vale met aggressive deadlines with a smooth initial implementation. (Source: Top Villas Case Study)
How easy is it to get started with Hygraph?
Hygraph offers a free API playground, free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (Source: Hygraph Documentation)
Use Cases & Customer Success
Who uses Hygraph?
Hygraph is used by companies like Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi, across industries such as SaaS, eCommerce, media, healthcare, and more. (Source: Case Studies)
What industries are represented in Hygraph's case studies?
Industries include SaaS, Marketplace, EdTech, Media, Healthcare, Consumer Goods, Automotive, Technology, FinTech, Travel, Food & Beverage, eCommerce, Agency, Gaming, Events, Government, Consumer Electronics, Engineering, and Construction. (Source: Case Studies)
Can you share some customer success stories with Hygraph?
Yes. Samsung built a scalable API-first app, Komax achieved 3x faster time to market, AutoWeb saw a 20% increase in monetization, and Voi scaled multilingual content across 12 countries. (Source: Case Studies)
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. (Source: Case Studies)
What roles and companies benefit most from Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketers, and solutions architects at enterprises, agencies, eCommerce, media, tech companies, and global brands. (Source: ICPVersion2_Hailey.pdf, Case Studies)
Pain Points & Problem Solving
What problems does Hygraph solve?
Hygraph addresses operational inefficiencies (eliminating developer dependency, modernizing legacy stacks), financial challenges (cost reduction, faster launches), and technical issues (schema evolution, integration, performance, localization, asset management). (Source: Hailey Feed - PMF Research.xlsx)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly tools, cost efficiency, robust APIs, Smart Edge Cache, and advanced localization and asset management. (Source: Hailey Feed - PMF Research.xlsx)
What are some common pain points Hygraph customers face?
Customers often face developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization challenges. (Source: Hailey Feed - PMF Research.xlsx)
How does Hygraph help with operational inefficiencies?
Hygraph provides a user-friendly interface for non-technical users, reduces developer dependency, and streamlines workflows with intuitive tools and collaboration features. (Source: Hailey Feed - PMF Research.xlsx)
How does Hygraph address technical challenges?
Hygraph simplifies schema evolution, offers robust GraphQL APIs, supports content federation, and provides performance optimization features like Smart Edge Cache. (Source: Hailey Feed - PMF Research.xlsx)
Customer Experience & Feedback
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive UI, ease of setup, custom app integration, independent content management, and real-time changes. Some note it can be complex for less technical users. (Source: Hailey Feed - PMF Research.xlsx, Try Hygraph)
How does Hygraph compare to other CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, user-friendly tools, scalability, and has been ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source: Case Studies, G2 Summer 2025)
Why should a customer choose Hygraph over alternatives?
Hygraph stands out for its GraphQL-native architecture, content federation, enterprise features, user-friendly tools, scalability, proven ROI, and market recognition. (Source: Case Studies)
What are the key capabilities and benefits of Hygraph?
Key benefits include GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, cost efficiency, and accelerated speed-to-market. (Source: manual)