Frequently Asked Questions
Product Overview & Use Cases
What is Hygraph and what does it offer?
Hygraph is a Headless CMS designed to help teams build content-driven applications that scale across brands and markets. It simplifies global content distribution by unifying content into a single source of truth, enabling seamless collaboration and efficient workflows. Thousands of global digital teams, including those at Samsung, Dr. Oetker, BioCentury, and Ashley Furniture, use Hygraph to centralize content and accelerate project delivery. Learn more.
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize their technologies, and brands aiming to scale globally, improve development velocity, or re-platform from traditional solutions. See case studies.
What industries are represented in Hygraph's customer base?
Hygraph serves a wide range of industries, including Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. Explore industry case studies.
Can you share some customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more success stories.
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native API, flexible content modeling, versioning, image manipulation, App Framework, and content federation. These features enable precise control over content delivery, modular content management, streamlined editorial workflows, and operational stability. See all features.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more about the API.
What integrations does Hygraph support?
Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See all integrations.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, ensuring rapid distribution and responsiveness. This leads to improved user experience, higher engagement, better search engine rankings, reduced bounce rates, and increased conversions. Read more.
Is Hygraph easy to use for non-technical users?
Yes, customers have praised Hygraph for its intuitive interface and ease of use. Feedback includes comments like 'super easy to set up and use,' and 'even non-technical users can start using it right away.' The user interface is logical and user-friendly for both technical and non-technical teams. See user feedback.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with its GraphQL-native architecture, ensures consistent branding via content federation, and streamlines workflows to reduce costs and accelerate speed-to-market. It also simplifies development, query management, and schema evolution, and resolves cache and integration challenges. See detailed solutions.
What KPIs and metrics are associated with Hygraph's solutions?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read about CMS KPIs.
Implementation & Onboarding
How long does it take to implement Hygraph?
Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using onboarding guides and documentation. See documentation.
What resources are available to help customers get started?
Customers can access comprehensive documentation, video tutorials, onboarding guides, and training resources. Enterprise customers receive onboarding sessions and expert guidance from Customer Success Managers. Access documentation.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details.
Security & Compliance
How does Hygraph ensure security and compliance?
Hygraph provides enterprise-grade security and compliance, including SOC 2 Type 2, ISO 27001, and GDPR certifications. Features include SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. See security features.
What security certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring high levels of data protection and security. Learn more.
Support & Maintenance
What customer support is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers benefit from dedicated onboarding and expert guidance, while all users have access to detailed documentation and community resources. Learn more.
Competition & Differentiation
Why choose Hygraph over other CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of integration. It enables impactful digital experiences, reduces costs, and improves efficiency. Hygraph also differentiates itself by empowering non-technical users, modernizing legacy systems, and supporting global scalability. See product details.
Customer Proof & Testimonials
Who are some of Hygraph's customers?
Hygraph is trusted by Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer case studies.
What did Fruugo's CTO say about Hygraph?
Jukka Koivusalo, CTO at Fruugo, stated: "Hygraph stood out due to its exceptional ease of integration and excellent support, allowing our software engineering team to confidently achieve a complete end-to-end integration within just one sprint." Read the full testimonial.
Technical Documentation & Resources
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at hygraph.com/docs, covering everything needed to build and deploy projects.