Frequently Asked Questions

Partnerships & Partner Program

What is the Hygraph Partner Program?

The Hygraph Partner Program offers opportunities for agencies, consultancies, and technology partners to collaborate with Hygraph. Partners gain access to resources through the Partner Portal and can join as solution or technology partners. The program is designed to foster mutual growth, co-marketing, and co-selling, with a focus on trust, collaboration, and accountability. For more details, visit the Hygraph Partners page.

What is the philosophy behind Hygraph's partnerships?

Hygraph's partnership philosophy is value-driven and relies on trust, collaboration, a joint focus on customers, ownership, accountability, and continuous learning and growth. The company develops mutual business plans with partners, aligns goals and resources, and tracks progress through joint quarterly reviews. Learn more.

What recent partnership announcements has Hygraph made?

Hygraph has recently announced several partnerships, including:

Why should I partner with Hygraph?

Partnering with Hygraph unlocks opportunities to elevate your offerings, maximize growth, and enjoy a best-in-class partner experience based on trust, collaboration, and accountability. Partners benefit from co-marketing, co-selling, and access to Hygraph's ecosystem and resources. Learn more about partnering with Hygraph.

How does Hygraph ensure effective collaboration with partners?

Hygraph develops mutual business plans with partners, focusing on co-marketing and co-selling, aligning goals, resources, and strategies, and tracking progress in joint quarterly reviews. This approach ensures that both Hygraph and its partners achieve shared success. Read more about Hygraph's partner philosophy.

Who should consider joining the Hygraph Solution Partner program?

The Hygraph Solution Partner program is ideal for web or mobile development agencies, digital agencies, consultancies, and systems integrators looking to collaborate and grow with Hygraph. Learn more about becoming a Solution Partner.

Features & Capabilities

What features does Hygraph offer?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. Key features include rapid content delivery, intuitive user interface, robust security, and support for modern development workflows. For a full list, visit the Hygraph Features page.

What integrations are available with Hygraph?

Hygraph offers integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a complete list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit the Hygraph Security Features page.

How does Hygraph ensure data security and compliance?

Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more about Hygraph security.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale, improve development velocity, or re-platform from traditional solutions. Learn more about Hygraph's use cases.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore Hygraph case studies.

Can you share specific customer success stories using Hygraph?

Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.

What business impact can customers expect from using Hygraph?

Customers can expect time savings through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more about Hygraph's solutions.

How does Hygraph solve pain points for different personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, supports scalability, and accelerates speed-to-market. See persona-specific solutions.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Support & Implementation

What support is available to Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.

How easy is it to get started with Hygraph?

Customers can get started easily by signing up for a free-forever account. Resources such as Hygraph Documentation, video tutorials, and onboarding guides are available to help users navigate the platform. Get started with Hygraph.

How long does it take to implement Hygraph?

Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Read the Top Villas case study.

What training and onboarding resources does Hygraph provide?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Contact Hygraph for onboarding.

Product Information & Documentation

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects with Hygraph.

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and offers scalability, flexibility, and efficient data querying. Learn more about Hygraph's mission.

Customer Proof & Recognition

Who are some of Hygraph's customers?

Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The user interface is described as logical and user-friendly. Read more feedback.

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