Frequently Asked Questions
Product Information
What is Hygraph and how does it support eCommerce?
Hygraph is a headless CMS built with scalability in mind, providing all the tools needed to power a fully bespoke eCommerce experience. It enables developers to manage products, categories, prices, and currencies using a flexible content model and GraphQL API. Hygraph can also be used as a Product Information Management (PIM) system for eCommerce at scale. Source
How does Hygraph work with Snipcart for eCommerce?
Hygraph integrates with Snipcart to deliver powerful eCommerce experiences. Snipcart is a drop-in cart and checkout solution that works with digital and physical products, subscriptions, and custom integrations. Hygraph provides the backend for product data, while Snipcart handles cart management and checkout. Source
What is the recommended content model for eCommerce in Hygraph?
The recommended content model includes Categories, Products, Prices, and Currencies. A Category has many Products, a Product belongs to one Category, a Product has many Prices, and a Price belongs to one Product. Currencies are managed as enumerations. This structure allows for flexible management of product data and pricing. Source
Can Hygraph be used as a Product Information Management (PIM) system?
Yes, Hygraph can be used as a PIM system to manage product data at scale, as demonstrated in customer case studies such as Burrow. Source
Features & Capabilities
What are the key features of Hygraph for eCommerce?
Key features include a GraphQL-native API for efficient data querying, content federation, scalability, and support for complex content models. Hygraph also offers integrations with eCommerce platforms, localization tools, digital asset management, and personalization solutions. Source
Does Hygraph provide a GraphQL API?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently, including products, categories, prices, and assets. Source
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. Source
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. Source
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most are modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts, including time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market for digital products, and enhanced customer experience through consistent and scalable content delivery. Source
What customer success stories demonstrate Hygraph's value?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available here.
What industries are represented in Hygraph's case studies?
Industries include Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source
Technical Requirements
How easy is it to implement Hygraph for eCommerce?
Hygraph is designed to be easy to start with, even for non-technical users. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. Source
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything you need to know about building and deploying projects.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 Compliant, ISO 27001 Certified, and GDPR compliant. These certifications ensure the highest levels of data protection and security for users. Source
How does Hygraph ensure enterprise-grade security?
Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source
Support & Implementation
What customer support is available for Hygraph users?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access detailed documentation, video tutorials, and the community Slack channel for further assistance. Source
What training and technical support does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source
Integrations & Developer Experience
How can I fetch products and categories using Hygraph's GraphQL API?
You can fetch all products, their fields, and relations with a single GraphQL query. Similarly, you can fetch products by category using the category's slug. Example queries are provided in the Hygraph blog post on GraphQL-powered eCommerce with Snipcart. Source
How do I add an 'Add to Bag' button with Snipcart and Hygraph?
Snipcart makes it easy to add an 'Add to Bag' button by adding attributes to a button element with the product's ID, price, URL, image, and name. Hygraph provides the product data via its API, which can be used to populate these attributes. Source
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. More details and logos are available in the case studies.