Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is a headless content management system (CMS) that leverages a GraphQL-native architecture to unify data and enable content federation. It allows businesses to manage and deliver content across multiple channels efficiently, supporting both technical and non-technical users. Learn more at Hygraph About Us.

How does a headless CMS like Hygraph work?

A headless CMS separates the backend content management from the frontend presentation. Hygraph provides an API (GraphQL) for developers to fetch and manage content, while editors use intuitive tools to create and organize content. This enables content to be delivered to any device or application, offering flexibility and scalability. For more, see Headless CMS Guide.

Who is Hygraph designed for?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. (Source: ICPVersion2_Hailey.pdf)

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular tools (e.g., Netlify, Vercel, Shopify, AWS S3, Cloudinary), localization, digital asset management, personalization, and AI-powered enhancements. For a full list, visit Hygraph Features.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at Hygraph API Reference.

What integrations does Hygraph support?

Hygraph integrates with a wide range of tools, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list at Hygraph Integrations.

How does Hygraph ensure performance and scalability?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture supports high scalability, reducing bounce rates and increasing conversions. More details at this page.

Is Hygraph easy to use for non-technical users?

Yes, Hygraph is praised for its intuitive and user-friendly interface. Customers report that it is 'super easy to set up and use,' and even non-technical users can start using it right away. (Source: Customer Feedback)

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the Hygraph Pricing Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. More details at Hygraph Security Features.

Use Cases & Benefits

What problems does Hygraph solve?

Hygraph addresses operational pains (e.g., reliance on developers for content updates, outdated tech stacks, conflicting global team needs), financial pains (e.g., high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (e.g., boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). See Hygraph Product Page for more.

What business impact can customers expect from using Hygraph?

Customers can expect time savings, faster speed-to-market, improved operational efficiency, and enhanced customer experiences through consistent and scalable content delivery. (Source: ICPVersion2_Hailey.pdf)

What are some real-world success stories of Hygraph customers?

Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.

Which industries use Hygraph?

Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See Hygraph Case Studies for examples.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. More details at Hygraph Case Studies.

Implementation & Onboarding

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding. Customers can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. See Hygraph Documentation and Top Villas Case Study.

What training and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at Hygraph Documentation.

Metrics & KPIs

What KPIs and metrics are associated with Hygraph's impact?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability performance. For more, see CMS KPIs Blog.

Competition & Comparison

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It addresses operational, financial, and technical pain points with tailored solutions, offering flexibility and modern development practices. For more, visit Hygraph Product Page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

A Hitchhiker's Guide to Headless Content Management Systems

Headless Content Management Systems have grown big time in the recent years and are enjoying immense popularity. The really big difference to a conventional CMS is the missing front-end, which certainly opens up a great set of possibilities. For developers, the headless CMS provides an API for the stored content. For editors, the CMS provides great tooling to manage all their content. Your front-end applications then fetch data from this API and displays it.
Fabian Beliza

Written by Fabian 

Aug 21, 2017
Headless Content Management Systems - What is a Headless CMS

Headless Content Management Systems have grown big time in the recent years and are enjoying immense popularity. The really big difference to a conventional CMS is the missing front-end, which certainly opens up a great set of possibilities. For developers, the headless CMS provides an API for the stored content. For editors, the CMS provides great tooling to manage all their content. Your front-end applications then fetch data from this API and displays it.

#Headless – Is that useful?

The modern headless CMS is far more than a database with an API put in front of it. It should give content creators all tools they need to deliver truly great content. Such tools can be authoring tools, content localization and more. The integration into existing websites is also far easier and efficient than you might think!

Hygraph Devices

Every front-end language that is able to fetch and send JSON data is suitable for headless content management. So you can use your content on nearly every device you can imagine without worrying about back-end design, databases or more of that complicated stuff. Simply build your website, app or software and retrieve the content from your content API.

#What about the Non-Techies?

If you have no technical background whatsoever, headless content management might sound very scary – and it probably is. You should definitely have a front-end developer on your team or in short range to get him to display all the awesome stuff you created in your headless CMS. Otherwise a standard CMS such as Wordpress or countless others might be the better fit for you.

#The Advantages

When you know what you are doing, headless CMS' are really easy to start with. You just build your website and get all the data you need instantly delivered to your desired destination.

The backend is handled by the CMS of your choice. You are not bothered by any updates, server maintenance or database troubles – lean back and focus on the important work.

Hassle free development becomes your daily business. Content creators can work independently from developers.

#The Limits

As mentioned before: If you have no qualified developer in sight, you might want to have a look at traditional web content management systems. That being said, a headless CMS is equally qualified for every task a "traditional" CMS can handle.

#Final thoughts

Each headless CMS is different. Some rely on REST, others - like us - take advantage of the great benefits GraphQL brings to the table. It's not quite easy to say which technology is the right for you per se or even which headless CMS is the best fit. It all comes down to preferences and your personal experience.

So go out there and get your hands on every available headless CMS and just test them out. Stick with the one you like the most and create awesome content!

To get started on Hygraph sign up here and have a look around! If any questions pop up, feel free to contact us via On-Site-Chat or in our Slack channel.

Blog Author

Fabian Beliza

Fabian Beliza

Product Manager

Fabian is one of the Product Managers at Hygraph.

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