Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph (previously GraphCMS) is an enterprise-grade federated content platform that enables ambitious digital products at scale. It features a versatile GraphQL content API and a novel approach to external data sourcing, allowing use cases beyond existing market solutions. Hygraph is headquartered in Berlin, Germany, and is used by over 50,000 teams worldwide, including Dr. Oetker, Shure, Samsung, and Philips. Learn more.

What is the primary purpose of Hygraph and how does it address specific needs?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. It leverages a GraphQL-native architecture to remove traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph pricing page.

Features & Capabilities

What are the key features and benefits of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. Hygraph also offers robust integrations, enterprise-grade security, and an intuitive user interface. Learn more about Hygraph features.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. More details are available in the Hygraph API Reference.

How does Hygraph perform in terms of content delivery and user experience?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution and responsiveness help reduce bounce rates and increase conversions. Source.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or re-platform from traditional solutions. Source.

What business impact can customers expect from using Hygraph?

Customers can expect significant time savings, streamlined workflows, faster speed-to-market, and enhanced customer experience through consistent and scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.

How does Hygraph solve these pain points?

Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with a GraphQL-native, API-first architecture, ensures consistent branding with content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and schema evolution, and resolves cache and integration challenges. Source.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Technical Requirements

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything needed to build and deploy projects.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started with Hygraph.

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact Hygraph.

What training and onboarding resources are available?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to provide expert guidance. Learn more.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. Support details.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. See security features.

What security features does Hygraph offer?

Hygraph provides enterprise-grade security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More on security.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. Source.

Webinar Event: How to Avoid Personalization Tech Traps

Hygraph and Shopmacher win Sport2000.de Project with MACH Architecture

We are pleased to announce that Hygraph and one of our Implementation partner agencies, Shopmacher, will be teaming up for a new project for Sport2000.de.
Emily Nielsen
John Henn

Written by Emily & John 

Aug 25, 2022
sport2000-shopmacher-hygraph-announcement

We are excited to announce that Hygraph will be teaming up with several partners to build a MACH-led architecture for Sport2000’s German digital ecommerce presence. The Sport2000.de team has chosen Hygraph to serve as their choice to manage the content needed for this all around replatforming of their digital presence.

Sport2000 is an internationally renowned company that sells and rents outdoor sporting equipment. With over 1400 stores in Germany alone, Sport2000 is a reliable name in sporting equipment not only in Germany but in the 25 different countries where it has a presence. Known for their seamless indoor shopping experiences, Sport2000.de hopes to provide their online users with this same high quality experience by implementing a MACH-led architecture.

By rebuilding their website based on the latest standards in the industry, the Sport2000.de team wants to build future-proof ecommerce experiences that easily connect individual stores to the wider Sport2000 brand. Hygraph is pleased to be working closely with our trusted partner, Shopmacher, to implement this project. With a history of success in the past, we are excited to see the latest project come to fruition. Sport2000.de chose to go all in on MACH-driven companies to build a composable commerce architecture that brings together industry-standard tools such as Frontastic, commercetools, and Algolia. With the composable architecture approach, teams are able to choose the tools that are specifically qualified for their use case allowing them to build a custom-feeling stack by taking advantage of best-of-breed tooling.

“We are pleased to be partnering once again with Shopmacher and some of our ecosystem partners to create a brand new site for Sport2000.de. In taking this MACH-driven approach, Sport2000.de can rest assured that their new site will be defined by seamless user experience and performance with the help of Hygraph.” - John Henn, Global Head of Partnerships, Hygraph

#About Hygraph

Hygraph (previously GraphCMS) is the enterprise-grade federated content platform that enables ambitious digital products at scale. With the industry's most versatile GraphQL content API and a novel approach to external data sourcing, the federated content platform enables use cases beyond existing market solutions. Hygraph's capabilities can be extended as a database highly optimized for structured content while giving content creators the tools to build their ultimate content pipeline. Hygraph is headquartered in Berlin, Germany, and is currently enabling more than 50,000 teams across the world including Dr.Oetker, Shure, Samsung and Philips to rapidly build and deliver tomorrow's connected digital experiences at scale.

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