Frequently Asked Questions
Product Information & Architecture
What is Hygraph and what makes it unique?
Hygraph is an enterprise-grade federated content platform, previously known as GraphCMS, designed to enable ambitious digital products at scale. It features a versatile GraphQL content API and a novel approach to external data sourcing, allowing use cases beyond traditional CMS solutions. Hygraph's federated content platform can be extended as a database optimized for structured content, giving content creators powerful tools to build their ultimate content pipeline. Learn more.
What is MACH architecture and how does Hygraph support it?
MACH stands for Microservices, API-first, Cloud-native, and Headless. Hygraph supports MACH architecture by providing an API-first, GraphQL-native platform that enables composable architectures. This allows teams to select best-of-breed technologies and connect them via API, delivering flexible and future-proof digital experiences. Samsung chose Hygraph for its MACH-certified architecture to build a resilient, gamified loyalty app. Read more.
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Learn more.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a highly optimized database for structured content. It supports rapid content delivery, integrations with leading platforms, and provides tools for both technical and non-technical users. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. See all features.
What integrations does Hygraph support?
Hygraph integrates with a wide range of platforms, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See the full list.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more about the API.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more about security.
Use Cases & Customer Success
How did Samsung benefit from using Hygraph?
Samsung used Hygraph to build a MACH-based member loyalty app, achieving a flexible, future-proof application aligned with gamification trends. Samsung Electronics Germany transitioned from a mobile-only platform to a cross-channel solution, boosting customer engagement by 15% and delivering consistent experiences across mobile and web. Read the case study.
What are some other customer success stories with Hygraph?
Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
Which industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. See all case studies.
Who are some of Hygraph's customers?
Hygraph is trusted by leading brands including Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). Learn more.
How does Hygraph solve these pain points?
Hygraph empowers non-technical users with an intuitive interface, modernizes legacy systems with its GraphQL-native architecture, ensures consistent branding via content federation, and streamlines workflows to reduce costs and speed up delivery. It also simplifies development, query management, and schema evolution, and resolves cache and integration challenges. See detailed solutions.
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, speed of deployment, consistency across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.
Implementation & Ease of Use
How easy is it to get started with Hygraph?
Hygraph is designed for quick onboarding, even for non-technical users. Customers can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started.
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The UI is described as logical and user-friendly, making it accessible for both technical and non-technical teams. Read more.
Support & Training
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.
Target Audience & Use Cases
Who is the target audience for Hygraph?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is ideal for modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Learn more.
Business Impact & Value
What business impact can customers expect from using Hygraph?
Customers can expect time savings through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. See business impact.
Newsletter & Blog
How can I stay updated with Hygraph's latest news and releases?
You can sign up for Hygraph's newsletter to be the first to know about releases, industry news, and insights. Visit the blog for updates.