Frequently Asked Questions
Product Features & Capabilities
What are Components in Hygraph and how do they improve content management?
Components in Hygraph are predefined sets of fields that can be reused across models and content entries. They enable teams to build cleaner schemas, create reusable content templates, and accelerate content operations by reducing schema complexity. Components can be added to models as either Basic (single component per entry) or Modular (multiple components per entry), providing flexibility for content operators. Source
What is the difference between Basic and Modular Components in Hygraph?
Basic Components allow a single component to be added to a model, offering limited flexibility for content entries. Modular Components are more dynamic, enabling several components to be added within a model, which gives content operators greater flexibility in choosing which components to include in an entry. Source
How do I use Components in Hygraph?
To use Components in Hygraph, create them within the Schema Builder and add fields as needed. You can then add your components to models as a field. For Basic Components, add a single component; for Modular Components, add several. For step-by-step instructions, see the Components documentation.
What are nested components in Hygraph?
Nested components allow you to create components within a component, enabling a parent component to contain one or more child components. This enhances schema reusability and editing flexibility. Learn more in the Hygraph Schema Guides.
What other key features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, scalability, and integrations with platforms like Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more. It also offers enterprise-grade security, audit logs, SSO, and sandbox environments. For a full list, visit the Hygraph Features page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. Source
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved operational efficiency, and enhanced customer experience through scalable and consistent content delivery. Source
Can you share specific case studies or success stories of customers using Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available on the case studies page.
What industries are represented in Hygraph's case studies?
Industries include Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Source
How does Hygraph solve these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with its GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates project delivery, and supports scalability. It also simplifies development, streamlines query management, and resolves cache and integration issues. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Source
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Source
Technical Requirements & Documentation
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from building to deploying projects.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Source
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months. Source
What training and technical support is available for new customers?
Hygraph offers onboarding sessions for enterprise customers, 24/7 support, training resources like video tutorials, documentation, webinars, and access to Customer Success Managers. Source
Customer Proof & Recognition
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more on the case studies page.
Integrations
What integrations does Hygraph support?
Hygraph integrates with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For details, visit the Integrations documentation.