Frequently Asked Questions
Product Information & New Interface
What is the new Hygraph interface?
The new Hygraph interface is a redesigned content management experience focused on maximum performance and a more intuitive user experience. It introduces a fresher look, faster app performance, and a shorter customer feedback loop, enabling quicker delivery of improvements. [Source]
Why is Hygraph revamping its interface?
Hygraph is revamping its interface to improve performance, provide a UI facelift, and enable quicker enhancements in the future. The redesign ensures a smoother, hassle-free user experience and allows for faster incorporation of user feedback. [Source]
When will the new Hygraph interface be available?
The new interface will be launching soon. No changes are required from users at this time, and there will be an opt-in option. The old version will remain available for a certain period. [Source]
What new features are included in the Hygraph interface update?
The new interface introduces several features, including Field Outline for easier navigation, a Command Menu (CMD + K) for quick actions, redesigned asset management with a new grid view, an enhanced content table with hover cards, and improvements to roles and permissions such as duplicating roles and batch permissions management. [Source]
How will the new interface affect my current workflow?
The new interface is designed to be more intuitive and does not require any immediate changes from users. There will be an opt-in period, and the legacy interface will remain available for a certain time to ensure a smooth transition. [Source]
How does the new interface improve performance?
The redesign ensures the interface performs faster, resulting in a smoother user experience and better maintainability for quicker feature launches and feedback incorporation. [Source]
Features & Capabilities
What features does Hygraph offer?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. Key features include a powerful GraphQL API, intuitive user interface, robust security, and support for modern digital experiences. [Source]
What integrations are available with Hygraph?
Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. More details are available on the Hygraph Security Features page.
How does Hygraph optimize content delivery performance?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Fast content distribution reduces bounce rates and increases conversions. More information can be found here.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. [Source]
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, and cache problems). [Source]
What business impact can customers expect from using Hygraph?
Customers can expect time savings, faster speed-to-market, improved customer experience, and operational efficiency. Case studies show results like 3X faster time to market (Komax) and a 20% increase in website monetization (Autoweb). [Source]
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. [Source]
Can you share specific customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available here.
How long does it take to implement Hygraph?
Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Users can get started quickly with a free account and onboarding resources. [Source]
How easy is it to get started with Hygraph?
Customers can get started easily by signing up for a free-forever account. Resources like documentation, video tutorials, and onboarding guides are available to help users navigate the platform. [Source]
Technical Requirements & Documentation
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at the Hygraph Documentation page, covering all aspects of building and deploying projects.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. [Source]
What training and onboarding resources are available?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. [Source]
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. [Source]
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at the Hygraph Case Studies page.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its ease of use and intuitive interface, noting that it is 'super easy to set up and use' and accessible for both technical and non-technical users. [Source]
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture. [Source]