Frequently Asked Questions

Product Features & Capabilities

What is Hygraph and what does it do?

Hygraph is a headless content management system (CMS) with a GraphQL-native architecture. It enables businesses to unify data, enable content federation, and create impactful digital experiences at scale. Hygraph removes traditional content management pain points by offering scalability, flexibility, and efficient data querying. Learn more.

What are the key features and capabilities of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key features include rapid content delivery, robust integrations, enterprise-grade security, and support for both technical and non-technical users. For a full list of features, visit the Hygraph Features page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. You can learn more about the API in the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a complete list, visit the Hygraph Integrations page.

How does Hygraph ensure optimized content delivery performance?

Hygraph emphasizes optimized content delivery performance, which directly impacts user experience, engagement, and search engine rankings. By ensuring rapid content distribution and responsiveness, Hygraph helps reduce bounce rates and increase conversions. Learn more.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph provides enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.

Getting Started & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. You can sign up for a free-forever account and access resources like documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Get started here.

What training and support does Hygraph offer to new users?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact support.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at https://hygraph.com/docs, covering everything you need to know about building and deploying projects with Hygraph.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. Learn more.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See all case studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customers.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Learn more.

How does Hygraph solve pain points for different user personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, Hygraph lowers operational costs, accelerates speed to market, and supports scalability. See details.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Technical Workflows & Tutorials

How can I get notified by SMS when a new content entry is ready for review in Hygraph?

You can set up an SMS notification workflow using Pipedream and Twilio. This involves creating a webhook in Hygraph that triggers a Pipedream workflow, which then sends an SMS via Twilio when a new content entry is created in a specified stage (e.g., Draft or Ready for Review). For a step-by-step guide, see the Hygraph blog post.

What are content stages in Hygraph?

Content stages in Hygraph allow you to publish content to multiple stages, such as DRAFT and PUBLISHED. Teams can also create custom stages like QA or Ready for Review (RFR) to support their workflow. The DRAFT stage is available on the free tier. Learn more about content stages.

Customer Experience & Ease of Use

How easy is Hygraph to use for non-technical users?

Customers have praised Hygraph for its intuitive and logical interface, stating that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The platform is designed to be accessible for both technical and non-technical teams. Read more feedback.

Support & Maintenance

What support is available for maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support via chat, email, and phone for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, and all users can access detailed documentation and the community Slack channel. Contact support.

Company Vision & Differentiation

What is Hygraph's vision and mission?

Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, modernizing tech stacks and delivering exceptional digital experiences at scale. Learn more.

How does Hygraph differentiate itself from other CMS solutions?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and user-friendly interface. It addresses operational, financial, and technical pain points with tailored solutions, making it a strong choice for businesses seeking flexibility, speed, and modern architecture. See how Hygraph compares.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Get Notified by SMS when a new Content Entry is Ready for Review

In this tutorial, we will build a SMS notification workflow for growing content teams using Pipedream and Twilio.
Jamie Barton

Written by Jamie 

Feb 14, 2022
get-notified-by-sms-when-content-entry-read-for-review

As your content team grows, you will likely create a process for publishing content with multiple stakeholders. You may currently copy/paste links from preview URLs or to the Hygraph UI to ask for a review from your team, but today I will show you a quick and easy way to automate this process.


Hygraph provides Content Stages that let you publish content to multiple stages. Every project comes with DRAFT and PUBLISHED. We see many teams create stages for QA and RFR (Ready for Review) as well.


In this post, we’ll work with the base DRAFT stage, which is available on our free tier, so even if you aren’t paying for custom content stages, you can benefit from this guide. If you’re on a paid plan, you can alter this guide to work with any custom content stage, as we’ll see later…


We’ll be using the low-code API platform Pipedream that lets us connect multiple triggers and sources.


You’ll need to create an account with these providers to continue:

#Step 1: Create a new Pipedream Workflow

Once logged into Pipedream, you’ll want to create a new workflow.


From here, select HTTP API from the available triggers.


Pipedream add a trigger


Once added, you’ll be given a unique immutable endpoint for your HTTP trigger. You’ll need this to connect Hygraph.

#Step 2: Connect Hygraph

Before we continue configuring the Pipedream workflow, let’s create a webhook inside Hygraph using the URL to our Pipedream trigger.


Once logged into Hygraph, Create a new Webhook.


You’ll want to name it, give it an optional description, enable including the payload, and set the URL to be the same as what Pipedream gave for the HTTP trigger.


Then, you’ll want to configure the Hygraph triggers. These triggers are the conditions that will invoke the webhook, and send the payload to Pipedream in a request.


We’ll configure the webhook, so when new Episodes are Created in the Draft stage by a Project member, it will trigger the specified URL.


Configure Hygraph webhook

#Step 3: Send Test Trigger

Now, we will create a new Episode in the Draft stage to trigger the webhook. You’ll see why this is helpful when configuring the Pipedream workflow with autocompletion on our payload data.


Head over to the content model you selected inside of the Content Editor, and Save a new entry. Hygraph by default will Save this to the Draft content stage.


Save new draft


You should now see inside of Pipedream a new event you can inspect:


View Pipedream event trigger payload

#Step 4: Connect Twilio to Pipedream

Next, we can use the results from the test above to check our workflow trigger is working, and we can now connect Twilio.


You’ll need to create a new Twilio API Key, and know your Account SID to add Twilio.

Inside your new Pipedream workflow, you’ll want to click the + to add another stage in your workflow.


From the list of available actions, search for Twilio, and select Send SMS:


Add Twilio to workflow


Twilio send SMS action


Next from the Twilio Account area, you’ll want to Connect Twilio.


Connect Twilio


Here you will now need to add your API Key SID + Secret, and Account SID. Follow the instructions in the modal to learn how to create an API Key.


Connect Twilio API keys

#Step 5: Configure Twilio Message Contents

Now that Twilio is configured and ready to go, we can set the contents of our message to include a link to a preview of the new content entry.


Where you send people to preview your post is entirely up to you. Here I’m using a staging subdomain that has Hygraph API access to fetch from the Draft stage, so I know that when I send this link to someone, they’ll be able to see what I have just saved inside of Hygraph.

You could opt to send a Next.js Preview Link, or link them to the Hygraph content editor itself.

You’ll need to set the From phone number you created in your Twilio account and who this message is sent To.


You could add a field inside of your Hygraph content model to include a phone number, but for the purposes of this post, let’s add a static phone number.


Then, all that’s left to do is set the Message Body. Here you can include a custom message, AND use special characters to inject content from the payload sent from Hygraph.


Here you can see I’m using {{event.body.data.slug}} which will include the slug of the new Episode I created.


Twilio send sms body


Now all that’s left to do is Save & Deploy.


Deploy and save


#Step 6: Try it out!

Now all that’s left to do is head over to Hygraph; and create a new content entry, save it, and wait for the message to arrive!


Save new draft


A few moments later…


Success SMS

Success!

Blog Author

Jamie Barton

Jamie Barton

Jamie is a software engineer turned developer advocate. Born and bred in North East England, he loves learning and teaching others through video and written tutorials. Jamie currently publishes Weekly GraphQL Screencasts.

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