Frequently Asked Questions

Event & Community

What was GraphQL Conf. 2021 and who organized it?

GraphQL Conf. 2021 was a major online event co-organized by Hygraph and commercetools, bringing together over 6,000 passionate developers from the GraphQL community. The conference featured two tracks: Everyday GraphQL for community-focused talks and GraphQL in Production for enterprise-level discussions. For more details, visit Hygraph Blog.

How can I stay updated on future Hygraph events and releases?

You can sign up for the Hygraph newsletter to be the first to know about releases, industry news, and upcoming events. Visit the Hygraph Blog for more information.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing and feature breakdowns, visit the Hygraph Pricing Page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For a full list of features, visit Hygraph Features.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For more details, visit Hygraph Integrations.

Does Hygraph provide an API for developers?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

How does Hygraph ensure optimized content delivery performance?

Hygraph is designed for rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. This helps reduce bounce rates and increase conversions. For more details, visit this page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. For more details, visit Hygraph Security Features.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf

What business impact can customers expect from Hygraph?

Customers can expect significant time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable and consistent content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. For more, visit Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Hygraph is trusted by brands such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and logos, visit Hygraph Case Studies.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). For more, visit Hygraph Product Page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes outdated systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates project delivery, and supports scalability. It also simplifies development, query management, and integration challenges. For more, visit Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, visit Hygraph Blog on CMS KPIs.

Do the pain points solved by Hygraph differ by persona?

Yes. Developers benefit from reduced boilerplate code and easier schema evolution; content creators and project managers gain independence from developers and a user-friendly interface; business stakeholders see lower costs, easier scaling, and faster speed-to-market. For more, visit Hygraph Product Page.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to deployment.

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation, tutorials, and onboarding guides. Learn more at Hygraph Documentation.

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more, visit Hygraph Contact Page.

What training and technical support does Hygraph provide for onboarding?

Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources (video tutorials, documentation, webinars), and Customer Success Managers for expert guidance. For more, visit Hygraph Contact Page.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph offers 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and guidance, and all users can access documentation and the community Slack channel. For more, visit Hygraph Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and intuitive interface. It reduces developer reliance, modernizes legacy tech stacks, and streamlines workflows, offering a cost-effective and flexible solution compared to traditional CMS platforms. For more, visit Hygraph Product Page.

Ease of Use & User Experience

What feedback have customers shared about Hygraph's ease of use?

Customers praise Hygraph for its intuitive and logical interface, describing it as 'super easy to set up and use.' Non-technical users can start using it right away, making it accessible for both technical and non-technical teams. Source: Hygraph Try Headless CMS

Webinar Event: How to Avoid Personalization Tech Traps

Thanks for Attending GraphQL Conf. 2021!

Catch up on what happened at the GraphQL Conf 2021, relive the moments, stay updated, and join us for what's next!
Pranshu Khanna

Written by Pranshu 

Oct 07, 2021
Thank you for attending GraphQL Conf

After taking a year off in 2020, we brought GraphQL Conf. 2021 back and we are elated to report that it was a huge success! The reception received from the audience was incredible. We co-organized GraphQL Conf 2021 with commercetools and brought you the conference in a new format with great content to share with the passionate GraphQL community. Thank you to honeypot and Prisma for trusting us to inherit the conference and all that you have built in the last couple of years. We look forward to growing the GraphQL community even further.

The success of the conference would not have been possible without the support of our strong ecosystem of partners. They supported us to bring the conference to you for free, online, and in the best way possible.

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#Conference Day

Organizing this event for 6000 passionate devs who love GraphQL was not easy. We decided to make it as simple as possible for everyone to enjoy the conference without any barriers. An experience so light and breezy which helps you learn at your best and interact at your leisure. We were thrilled to receive the CFPs that we did and bring you the jam-packed talks from talented speakers. We had community and enterprise superstars on two tracks:

  • Stage 1: Everyday GraphQL

  • Stage 2: GraphQL in Production

Everyday GraphQL included more opinionated and easy-going community talks that help beginners and intermediate GraphQL devs start and build upon their journey. These talks had Founders, Developers and Engineers working on Open Source tools and helping people build with GraphQL.

GraphQL in Production, as the name suggests - helped devs understand more about working with GraphQL in an enterprise environment. CPOs, Director of Engineering, Senior Software Engineers from various fields talking about their own journeys with GraphQL and discovering how GraphQL played a role in building amazing tools at Paypal, commercetools, GitHub and so many more.

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The incredible line-up led to one of the most beloved GraphQL conferences yet! We are looking forward to bringing these talks to you soon on our YouTube channel. Be sure to keep an eye on our conference social media accounts for more updates on when we release the talks on our channel.

#Join Us for more

Since the GraphQL Conf website itself was used to host the video stream for our audience, we held our Conf discussions on Discord. Participants were able to interact with the speakers and partners directly and discuss their opinions in real time. We are happy that Discord enables us to keep the conversation going beyond the conference itself. We hope to continue building a huge GraphQL Community here, so come join us on Discord. For the folks we met after the conference in the Gather afterparty, we were excited to have the chance to interact with you in these Gather spaces. I hope you had a lot of fun at the conference and the afterparty. We curated a wide range of spaces just for you, from the Biergarten, to the Beach and the Arcade with a ton of games.

Last but not least, the Swag Drop. We were overwhelmed with the 1500 of you who showed interest in the swag drop. From these 1500 interested people, we randomly selected hundreds of winners who have started to receive their conference swag kit. Seeing you wear the conference swag reminds us of why we set out to enable the GraphQL community and all that it can do.

It’s really been a pleasure to host you, text you, talk with you, get feedback, and much more. We really hope that you enjoyed the conference as much as we did. If you did, tell the world by tagging @thegraphqlconf on Twitter. You can always meet us on the GraphQL Conf. Discord space, just @Hygraph or @Organizer to get in touch with us.

Blog Author

Pranshu Khanna

Pranshu Khanna

[he/him] • Building Communities filled with Love • Open Sourcerer • Procurer of Spices • He (thinks he) is Batman.

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