Frequently Asked Questions
Competition & Comparison
How does Hygraph compare to Sitecore?
Hygraph offers a headless and composable design, enabling you to build your tech stack using best-in-class systems. Unlike Sitecore's traditional DXP approach, which can be slow, expensive, and complicated due to its monolithic nature, Hygraph is API-first, fully cloud-hosted, and allows organizations to pick the best tools for their stack. This results in reduced total cost of ownership, increased productivity for developer and editorial teams, and faster project completion. For a detailed comparison, visit Hygraph vs Sitecore comparison page (source: Hygraph vs Sitecore page).
What is the main advantage of Hygraph over Sitecore?
Hygraph is a composable alternative to Sitecore's traditional DXP approach, offering better integrations and cost savings. Unlike Sitecore, Hygraph is fully cloud-hosted, eliminating extra hosting costs and providing enhanced capabilities and a native GraphQL API at a lower price. (source: Hygraph vs Sitecore)
Why is Hygraph considered a top alternative to Sitecore for modern digital operations?
Hygraph is positioned as a top Sitecore alternative because it is headless, API-first, and fully composable. It enables organizations to scale efficiently and deliver omnichannel experiences without paying for unnecessary features. Hygraph provides a smarter, faster, and less painful way forward compared to bloated CMSs. For more details, see 7 best Sitecore alternatives for enterprises and growing teams (published October 14, 2025).
How does Hygraph handle hosting compared to Sitecore?
Unlike Sitecore, Hygraph is fully cloud-hosted, eliminating extra hosting costs. Hygraph provides enhanced capabilities and a native GraphQL API at a lower price. (source: Hygraph vs Sitecore)
How does Hygraph compare in terms of speed and efficiency?
Companies using Hygraph report faster project completion, smoother integrations, and a boost in content velocity. For example, Komax builds 3x faster after switching from Sitecore, managing 20,000+ product variations and 40+ markets via one CMS. (source: Hygraph vs Sitecore)
What is the impact of Hygraph on project timelines?
Komax builds 3x faster by switching from Sitecore to Hygraph, reducing delays in publishing content and supporting over 3.5 million simultaneous sessions. (source: Hygraph vs Sitecore)
Features & Capabilities
What are the key features of Hygraph?
Hygraph provides a modern and easy-to-use Studio with Live Preview, Reusable Components, and flexible content modeling. It offers a native GraphQL API compatible with any modern framework, enterprise-grade capabilities like granular permissions, audit logs, SSO integrations, and high-performance endpoints. Hygraph also includes Smart Edge Cache for enhanced performance and free CDN with no additional costs. (source: Hygraph vs Sitecore page, Hygraph Features)
How does Hygraph's Smart Edge Cache improve performance?
Hygraph's Smart Edge Cache ensures enhanced performance and faster content delivery, making it ideal for businesses with high traffic and global audiences. This feature helps resolve cache issues and performance bottlenecks, supporting millions of simultaneous sessions. (source: Improvements to High Performance Endpoint)
What enterprise-grade capabilities does Hygraph offer?
Hygraph offers enterprise-grade capabilities including granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, dedicated hosting options, custom SLAs, and compliance with SOC 2 Type 2, ISO 27001, GDPR, and CCPA. (source: Hygraph Security Features)
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, and manufacturing. It is especially suited for organizations looking to modernize legacy tech stacks, scale content operations, and deliver exceptional digital experiences across multiple channels and regions. (source: ICPVersion2_Hailey.pdf)
What problems does Hygraph solve?
Hygraph solves operational inefficiencies by eliminating developer dependency for content updates, modernizing legacy tech stacks, and ensuring content consistency for global teams. It reduces operational and maintenance costs, accelerates speed-to-market, and supports scalability. Technically, Hygraph simplifies schema evolution, resolves integration difficulties, and optimizes performance with features like Smart Edge Cache. (source: Hailey Feed .pdf)
Can you share some customer success stories with Hygraph?
Komax achieved a 3x faster time to market by switching from Sitecore to Hygraph, managing over 20,000 product variations across 40+ markets via a single CMS. Komax also reduced page turnaround time by 50% and supports over 3.5 million simultaneous sessions. For more details, read the Komax case study. (source: Hygraph vs Sitecore page)
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform for its users. For more details, visit the security features page. (source: Hygraph Security Report by Drata.pdf)
What security features does Hygraph offer?
Hygraph provides granular permissions, SSO integrations, audit logs, encryption at rest and in transit, regular backups, and a process for reporting security issues. Enterprise customers can access dedicated hosting, custom SLAs, and certified infrastructure. (source: Hygraph Security Features)
Implementation & Support
How long does it take to implement Hygraph?
Implementation timelines vary by project scope. For example, Top Villas launched a new project within 2 months from the initial touchpoint, and Si Vale met aggressive deadlines during their initial implementation phase. (source: Top Villas Case Study, Si Vale Case Study)
How easy is it to get started with Hygraph?
Hygraph offers a free API Playground for immediate use, a free forever developer account, and a structured onboarding process including introduction calls, account provisioning, and technical/content kickoffs. Extensive documentation and training resources (webinars, live streams, how-to videos) are available for hands-on guidance. (source: Hygraph Documentation, Try Headless CMS)
What support is available to Hygraph customers?
Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel, extensive documentation, training resources, and a dedicated Customer Success Manager for enterprise customers. (source: Hygraph Documentation, Hygraph Pricing, Enterprise Headless CMS)
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates made without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI on CMS investment, time to market for new products, maintenance costs, scalability metrics, and performance during peak usage times. For more details, see the blog on CMS KPIs.