Frequently Asked Questions
Features & Capabilities
What features does Hygraph offer?
Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key features include a powerful GraphQL API, flexible content modeling, content federation, robust developer tools, and integrations with platforms like Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more. Hygraph also offers enterprise-grade security, SSO integrations, audit logs, and sandbox environments. Learn more about Hygraph features.
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. See the full list of integrations.
Does Hygraph provide an API?
Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. This API enables seamless integration with various frontends and platforms. Learn more about the Hygraph API.
How does Hygraph handle content modeling compared to WordPress?
Hygraph supports complex, reusable content structures with extensive validations, making it suitable for advanced content modeling. In contrast, WordPress relies heavily on plugins for advanced content modeling, which can lead to compatibility issues and increased maintenance. See the full comparison.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high standards of data protection and security. Hygraph also provides features like SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more about Hygraph security features.
How does Hygraph ensure optimized content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized content delivery helps reduce bounce rates and increase conversions. Read more about performance.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed pricing and feature breakdowns, visit the Hygraph pricing page.
Competition & Comparison
How does Hygraph compare to WordPress?
Hygraph and WordPress differ in technology and approach. Hygraph is a GraphQL-native, headless CMS focused on flexibility, scalability, and content federation. WordPress is PHP-based, offers a built-in frontend, and relies on plugins for advanced features. Hygraph is ideal for projects requiring complex content structures and integrations, while WordPress is suited for users seeking an out-of-the-box website solution. Read the full comparison.
What are the key differences between Hygraph and WordPress?
Key differences include: Hygraph offers native GraphQL content APIs, content federation, and flexible content modeling, while WordPress is primarily PHP-based, uses REST APIs, and relies on plugins for advanced content modeling. Hygraph is designed for modern, composable architectures, whereas WordPress provides a built-in frontend and is widely used for traditional websites. See the detailed comparison.
What are the disadvantages of using WordPress compared to Hygraph?
Disadvantages of using WordPress compared to Hygraph include escalating maintenance costs, performance issues, and security risks, especially as more plugins are added. Hygraph offers a more streamlined, secure, and scalable solution for complex content needs. Read more about WordPress disadvantages.
Where can I compare Hygraph with WordPress?
You can compare Hygraph with WordPress on G2 Crowd and in the Hygraph vs. WordPress blog post.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize their tech stack, and brands aiming to scale across geographies or improve development velocity. See customer case studies.
What problems does Hygraph solve?
Hygraph addresses operational pains (reducing reliance on developers, modernizing legacy tech stacks, supporting global teams), financial pains (lowering operational costs, speeding up time-to-market, supporting scalability), and technical pains (simplifying development workflows, streamlining query management, resolving cache and integration challenges). Learn more about Hygraph solutions.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved customer experience, and enhanced operational efficiency. For example, Komax achieved a 3X faster time to market, and Autoweb saw a 20% increase in website monetization. See more success stories.
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. Explore industry case studies.
Who are some of Hygraph's customers?
Notable Hygraph customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.
Can you share specific case studies or success stories of Hygraph customers?
Yes. For example, Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.
Technical Requirements
What technical documentation is available for Hygraph?
Hygraph provides comprehensive technical documentation covering all aspects of building and deploying projects, including API references, integration guides, and onboarding resources. Access Hygraph documentation.
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free account and access onboarding guides, documentation, and video tutorials. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Get started with Hygraph.
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive and user-friendly interface, noting that it is 'super easy to set up and use' and that 'even non-technical users can start using it right away.' The logical UI makes it accessible for both technical and non-technical teams. Read more feedback.
Support & Implementation
What support is available to Hygraph customers?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.
What training and onboarding resources does Hygraph provide?
Hygraph provides onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more about Hygraph support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph manages all updates and security issues at no additional cost. Customers receive 24/7 support for maintenance, upgrades, and troubleshooting, with dedicated onboarding for enterprise clients. Contact Hygraph support.