Frequently Asked Questions
Product Information & How Hygraph Works
What is Hygraph and how does it work?
Hygraph is a headless content management system (CMS) that allows you to structure your content, empower teams to create or source content from other systems, and deliver it to multiple destinations at once. You start by defining your content schema using a low-code builder, then content teams can create and manage content through an intuitive UI or programmatically via APIs. Hygraph supports content federation, enabling you to source content from external systems, and distributes content to any digital destination via a single GraphQL API. Learn more.
How does Hygraph structure content and support content modeling?
Hygraph uses a low-code schema builder to define the structure of your content API, including content types, their relations, reusable components, and stages. You can create content models, define fields and relationships, and use reusable content blocks across different models. Schema can also be created programmatically using the Management SDK. Source.
How does Hygraph empower content teams to create and manage content?
Content teams can use Hygraph's intuitive interface to create, edit, manage, collaborate, and publish content. The platform supports rich editing capabilities, localization for multiple locales, and custom workflows with roles and permissions. Content can also be managed programmatically using the Mutations API. Source.
How does Hygraph support content federation and sourcing from external systems?
Hygraph enables content federation by allowing you to source content from multiple external systems without duplicating or storing the content itself. Features like Remote Fields and Top-level Remote Fields let you enrich content by fetching data from external APIs (REST or GraphQL). This allows seamless integration of data from commerce, DAM, or other platforms. Source.
How does Hygraph distribute content to multiple destinations?
Hygraph empowers engineering teams to deliver content to any digital destination, including apps, websites, and IoT devices. Its adaptable data models and single GraphQL API enable content distribution across all organizational channels. Features like environment management and frontend freedom allow teams to iterate safely and promote changes to production as needed. Source.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, low-code schema builder, reusable content blocks, management SDK, intuitive content editing UI, localization, custom roles and permissions, Mutations API, remote fields, support for REST and GraphQL APIs, adaptable data models, environment management, and a robust integrations marketplace. Learn more.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. You can browse pre-built integrations in the Apps Marketplace or build custom apps using the App Framework. See full list.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for fetching and managing content efficiently. It also supports REST APIs for integration with external systems. API Reference.
What technical documentation is available for Hygraph?
Hygraph offers comprehensive technical documentation covering all aspects of building and deploying projects, including API references, guides, and tutorials. Access the documentation at Hygraph Documentation.
What is the Content Workflows feature in Hygraph?
The Content Workflows feature helps content teams ensure governance, transparency, and efficiency in content creation and approval. It provides a structured, step-by-step approach to guide content through every phase, ensuring the right actions are taken by the right people at each stage. Learn more.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details and feature breakdowns, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph ensure data security and compliance?
Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. Learn more.
Performance & Technical Requirements
How does Hygraph optimize content delivery performance?
Hygraph is designed for optimized content delivery, ensuring rapid distribution and responsiveness. This improves user experience, engagement, and search engine rankings by reducing bounce rates and increasing conversions. Learn more.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source.
What business impact can customers expect from using Hygraph?
Customers can expect significant time savings, faster speed-to-market, improved customer experience, and operational efficiency. For example, Komax achieved 3X faster time to market, and Autoweb saw a 20% increase in website monetization. See more success stories.
What industries use Hygraph?
Hygraph is used across industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See case studies.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more.
Can you share specific customer success stories with Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (reliance on developers for content updates, outdated tech stacks, conflicting needs from global teams, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and integration issues). Learn more.
How does Hygraph solve pain points for different user personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Details here.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability performance. See more on CMS KPIs.
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can sign up for a free account and access onboarding guides, documentation, and video tutorials. For example, Top Villas launched a new project in just 2 months. Documentation.
What customer support and training does Hygraph provide?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact support.
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel for additional help. Support details.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS solutions?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and flexibility. It empowers non-technical users, reduces operational costs, accelerates speed-to-market, and supports complex, global content needs. Learn more.