Frequently Asked Questions
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main pricing plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is designed to meet different team sizes and project needs. Learn more.
What features are included in the Hobby plan?
The Hobby plan is free forever and includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. Sign up.
What does the Growth plan cost and what does it include?
The Growth plan starts at $199 per month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. Get started.
What is included in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, and more. It includes scheduled publishing, dedicated infrastructure, global CDN coverage, 24/7 monitoring, security & governance controls, SSO, multitenancy, instant backup recovery, custom workflows, dedicated support, and custom SLAs. Try for 30 days or request a demo.
Is there a free trial for Hygraph's Enterprise plan?
Yes, Hygraph offers a 30-day free trial for the Enterprise plan. Start your trial.
Features & Capabilities
What is Hygraph and how does it work?
Hygraph is a modern, flexible, and scalable content management system (CMS) that enables businesses to structure, create, source, and deliver content to multiple destinations. It uses a low-code schema builder, content federation, and GraphQL APIs to empower teams and streamline workflows. Learn more.
What are the key features of Hygraph?
Key features include low-code schema builder, reusable content blocks, management SDK, intuitive content editing, roles and permissions, mutations API, content federation, remote fields, REST and GraphQL API support, environment management, and frontend freedom. See all features.
Does Hygraph support content federation?
Yes, Hygraph offers low-code content federation capabilities, allowing you to source content from multiple systems without duplication. This ensures consistent and efficient content delivery across channels. Learn more.
What APIs does Hygraph provide?
Hygraph provides multiple APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. API Reference.
What integrations are available with Hygraph?
Hygraph integrates with Digital Asset Management systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and supports custom integrations via SDK and external APIs. Explore more in the Marketplace and Integrations Documentation.
How does Hygraph handle localization?
Hygraph provides powerful localization capabilities, allowing content teams to manage content for multiple locales in one place. This is especially useful for global brands and enterprises.
Can I use Hygraph with any frontend technology?
Yes, Hygraph empowers engineering teams to work with any technology of choice, enabling the creation of digital experiences for apps, websites, IoT devices, and more.
What technical documentation is available for Hygraph?
Hygraph offers extensive technical documentation, including API reference, schema components, references, webhooks, and AI integrations. Access all resources at Hygraph Documentation.
Does Hygraph support webhooks?
Yes, Hygraph supports webhooks to trigger events and automate workflows. Learn more in the Webhooks API Reference.
Product Performance & Security
How does Hygraph ensure high performance?
Hygraph delivers high performance through optimized endpoints for low latency and high read-throughput, active performance measurement of its GraphQL APIs, and practical advice for developers on API optimization. Read more.
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. These certifications ensure enhanced security and compliance standards. Secure features page.
How does Hygraph protect customer data?
Hygraph encrypts data at rest and in transit, provides granular permissions, audit logs, SSO integrations, regular backups, and options for dedicated hosting in multiple regions. Learn more.
Is Hygraph GDPR compliant?
Yes, Hygraph is GDPR compliant, ensuring adherence to data protection and privacy regulations for customers in the EU and beyond.
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media and publishing companies, technology firms, and global brands. See case studies.
What industries use Hygraph?
Industries represented in Hygraph's case studies include SaaS, marketplace, education technology, media and publication, healthcare, consumer goods, automotive, technology, fintech, travel and hospitality, food and beverage, eCommerce, agency, online gaming, events & conferences, government, consumer electronics, engineering, and construction. Explore case studies.
What business impact can customers expect from Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. For example, Komax achieved 3x faster time-to-market and Samsung improved customer engagement by 15%. See more.
Can you share specific case studies or success stories?
Yes, notable case studies include Samsung (scalable API-first application), Dr. Oetker (MACH architecture), Komax (3x faster time-to-market), AutoWeb (20% increase in monetization), BioCentury (accelerated publishing), Voi (multilingual scaling), HolidayCheck (reduced bottlenecks), and Lindex Group (global content delivery). Read all case studies.
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in just 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. Hygraph's onboarding process is designed for efficiency. Top Villas case study.
How easy is it to start using Hygraph?
Hygraph offers a free API playground, free forever developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. Documentation.
Customer Experience & Pain Points
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph's intuitive UI, ease of setup, custom app integration, and ability to manage content independently. Anastasija S. noted, "Every change I make to Hygraph I can instantly see on the front-end." Some users find it time-consuming for less technical users. Source.
What pain points does Hygraph solve?
Hygraph addresses developer dependency, legacy tech stacks, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, complex schema evolution, integration difficulties, performance bottlenecks, and localization/asset management. See case studies.
How does Hygraph solve operational inefficiencies?
Hygraph eliminates developer dependency with a user-friendly interface, modernizes legacy tech stacks, ensures content consistency via federation, and streamlines workflows with intuitive tools. HolidayCheck case study.
How does Hygraph address financial challenges?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and offers extensive integration options to minimize custom solution expenses. Komax case study.
How does Hygraph solve technical issues?
Hygraph simplifies schema evolution, integrates with third-party systems via robust GraphQL APIs, optimizes performance with Smart Edge Cache, and enhances localization and asset management for global teams. See technical case studies.
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and integration with modern tech stacks, unlike traditional CMS platforms that rely on REST APIs. It also offers content federation and user-friendly tools for non-technical users.
Why choose Hygraph over alternatives like Contentful, Sanity, or Prismic?
Hygraph stands out with its GraphQL-native architecture, content federation, enterprise-grade features, proven ROI (e.g., Komax 3x faster time-to-market, Samsung 15% engagement increase), and market recognition (ranked 2nd out of 102 Headless CMSs in G2 Summer 2025). G2 report.
What makes Hygraph unique in solving customer pain points?
Hygraph differentiates itself with a user-friendly interface, GraphQL-native architecture, content federation, cost efficiency, accelerated speed-to-market, robust APIs, Smart Edge Cache, and enhanced localization/asset management. These features address operational, financial, and technical pain points more effectively than competitors.
What awards or market recognition has Hygraph received?
Hygraph ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and has been voted the easiest to implement headless CMS for four consecutive times. See G2 report.
Technical Requirements & Support
What are the technical requirements for using Hygraph?
Hygraph is cloud-based and accessible via web browser. It supports integration with REST and GraphQL APIs, and offers SDKs for programmatic schema management. No specific hardware requirements are stated.
What support resources are available for Hygraph users?
Support resources include email support desk (Growth plan), dedicated support (Enterprise plan), training webinars, live streams, how-to videos, extensive documentation, and a community Slack channel. Support page.
How can I report a security incident or concern to Hygraph?
Hygraph provides a process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. Details are available on the Secure features page.
Where can I find Hygraph's API status?
You can check the current status of Hygraph's APIs at status.hygraph.com.
How can I contact Hygraph for sales or support?
You can contact Hygraph sales via Contact Sales and access support resources at Support.
Product Information & Customer Proof
Who are some of Hygraph's customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. See all case studies.
What is the primary purpose of Hygraph?
Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale, serving as a modern, flexible, and scalable CMS that simplifies workflows and enhances efficiency.
What are the key capabilities and benefits of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, cost efficiency, and accelerated speed-to-market. See all benefits.
How does Hygraph enable content teams to collaborate?
Content teams can use rich editing capabilities, localization tools, roles and permissions, and custom workflows to collaborate efficiently and manage content for multiple locales in one place.
How does Hygraph support developers?
Developers benefit from Hygraph's GraphQL-native architecture, management SDK, robust APIs, and flexible schema builder, enabling seamless integration with modern tech stacks and programmatic schema management.