Frequently Asked Questions

Product Information & Use Cases

What is Hygraph and how is it used for portals?

Hygraph is a GraphQL-native headless CMS designed to build engaging and interactive portals, ranging from simple FAQ pages to complex applications like localized online learning, enterprise intranets, and partner support portals. It enables teams to deliver content to millions of users across the world and supports omnichannel experiences through a single API. (Source)

What types of portals can I build with Hygraph?

You can build a wide variety of portals with Hygraph, including FAQ pages, online learning platforms, enterprise intranets, partner support portals, and more complex applications that require content localization and user interaction. (Source)

How does Hygraph support omnichannel content delivery?

Hygraph enables you to create content once and publish it everywhere, ensuring consistent experiences across multiple devices and portals by delivering content through a single GraphQL API. (Source)

Can users interact with content in Hygraph-powered portals?

Yes, Hygraph supports user interaction within portals through powerful GraphQL mutations, allowing users to submit content, interact, and contribute to information contained within your portals. (Source)

How does Hygraph help leverage multiple information sources?

Hygraph's content federation capabilities allow you to build immersive digital applications by providing information from multiple internal or external sources, ensuring consistent and efficient content delivery. (Source)

How does Hygraph empower editorial teams?

Hygraph enables editorial teams to autonomously edit and publish content for portals, freeing up developers to focus on building and launching innovative features faster. (Source)

Can Hygraph support global audiences and localization?

Yes, Hygraph allows you to centrally manage and publish all your localized content in one place, making it easy to create portals accessible in multiple languages. (Source)

What are some real-world examples of portals built with Hygraph?

Samsung used Hygraph to build an omnichannel members platform, increasing customer engagement by 15% and reducing page turnaround time by half. The GDCh app, powered by Hygraph, serves 30,000+ chemists across 8+ platforms. (Samsung Case Study, GDCh Case Study)

How does Hygraph help with internal workflow efficiency?

Hygraph streamlines internal workflows by enabling editorial teams to independently manage content, reducing developer bottlenecks and accelerating feature launches. (Source)

What industries use Hygraph for portals?

Hygraph is used across industries such as SaaS, Marketplace, Education Technology, Media and Publication, Healthcare, Consumer Goods, Automotive, Technology, FinTech, Travel and Hospitality, Food and Beverage, eCommerce, Agency, Online Gaming, Events & Conferences, Government, Consumer Electronics, Engineering, and Construction. (Case Studies)

Who are some notable customers using Hygraph for portals?

Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. These organizations have leveraged Hygraph for scalable, composable platforms and improved engagement. (Case Studies)

What feedback have customers given about using Hygraph for portals?

Customers praise Hygraph for its ease of use, intuitive editor UI, and ability to empower non-technical users. For example, Malte Dietrich, Account Manager at Especial, highlighted Hygraph's data federation and support for administrative and backend functionality in the GDCh app. (GDCh Case Study)

How does Hygraph help with content consistency across portals?

Hygraph ensures consistent content delivery across multiple portals and devices by centralizing content management and leveraging its GraphQL API for omnichannel publishing. (Source)

What are the main pain points Hygraph solves for portal builders?

Hygraph addresses developer dependency, legacy tech stack modernization, content inconsistency, workflow inefficiencies, high operational costs, slow speed-to-market, scalability issues, schema evolution complexity, integration difficulties, performance bottlenecks, and localization challenges. (Case Studies, Hailey Feed - PMF Research.xlsx)

How quickly can I implement a portal with Hygraph?

Implementation can be rapid; for example, Top Villas launched a new project in just 2 months from initial touchpoint. Si Vale also met aggressive deadlines with a smooth initial implementation phase. (Top Villas Case Study)

How easy is it to get started with Hygraph for portals?

Getting started is straightforward: you can sign up for a free account, access onboarding resources, and use starter projects with pre-configured schemas. Comprehensive documentation and community support are also available. (Getting Started Guide)

What technical documentation is available for portal builders?

Hygraph offers extensive technical documentation, including API references, schema components, webhooks, advanced caching, and getting started guides. These resources support both new and advanced users. (Documentation)

What are the key capabilities of Hygraph for portals?

Key capabilities include a schema builder, reusable components, granular permissions, programmatic content creation, content federation, localization, and high-performance APIs. (Features)

How does Hygraph enable programmatic content creation for portals?

Hygraph's API allows you to programmatically create, update, or delete information, supporting dynamic and interactive portal experiences. (Programmatic Content Creation)

What is the schema builder and how does it help portal projects?

The schema builder lets you structure content into models, define metadata, and set interrelationships, providing flexibility and control for complex portal projects. (Schema Builder)

Features & Capabilities

What makes Hygraph unique compared to other CMS platforms?

Hygraph is the first GraphQL-native headless CMS, offering content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI. It ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted the easiest to implement for the fourth time. (Case Studies)

Does Hygraph support integrations with other platforms?

Yes, Hygraph integrates with platforms such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot, Netlify, Vercel, Adminix, Plasmic, Akeneo, BigCommerce, and EasyTranslate. For a full list, visit the Hygraph Marketplace.

What APIs does Hygraph provide for portal development?

Hygraph offers several APIs: Content API (read/write), High Performance Content API (low latency, high throughput), MCP Server API (AI assistant integration), Asset Upload API, and Management API. Detailed documentation is available in the API Reference.

How does Hygraph optimize performance for portals?

Hygraph provides high-performance endpoints, including a read-only cache endpoint that delivers 3-5x latency improvement. It also offers performance monitoring and optimization techniques such as batch loading, per-entity rate limits, and DataLoaders. (Performance Insights)

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant. It also adheres to CCPA and other regulatory requirements, with continuous monitoring via Drata. (Secure Features)

How does Hygraph ensure data security for portal content?

All connections to Hygraph's web application are encrypted, and customer data is encrypted both in transit and at rest. Features include granular permissions, audit logs, dedicated hosting, custom SLAs, and permanent auth tokens. (Secure Features)

Does Hygraph support granular permissions for portal management?

Yes, Hygraph offers fine-grained permissions, custom workflows, and stages for both UI and API users, ensuring secure and flexible portal management. (Granular Permissions)

How does Hygraph handle asset management for portals?

Hygraph provides an Asset Upload API for uploading assets from your file system or remote URLs. Projects created after February 2024 use the Hygraph Asset Management system. (Asset Management)

Can Hygraph integrate with translation and localization services?

Yes, Hygraph integrates with EasyTranslate and other localization platforms to support multilingual content delivery for global portals. (EasyTranslate Integration)

What is content federation and how does Hygraph implement it?

Content federation in Hygraph allows integration of multiple data sources without duplication, ensuring consistent and efficient content delivery across channels. (Content Federation)

How does Hygraph support scalability for large portal projects?

Hygraph is designed for scalability, supporting businesses in scaling operations and adapting to changing market needs. It has powered projects with 20,000+ product variations across 40+ markets (Komax case study). (Komax Case Study)

How does Hygraph compare to other headless CMS platforms?

Hygraph stands out as the first GraphQL-native headless CMS, offering content federation, enterprise-grade features, and proven ROI. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and is recognized for ease of implementation. (Case Studies)

What are the advantages of Hygraph for different user segments?

Developers benefit from GraphQL-native architecture and robust APIs; content creators enjoy intuitive UI and independent management; enterprises gain security, compliance, and scalability; agencies efficiently manage multiple client projects. (Case Studies)

What business impact can customers expect from using Hygraph?

Customers can expect operational efficiency, reduced costs, accelerated speed-to-market, technical advancements, scalability, and proven ROI. For example, Komax achieved 3X faster time-to-market and Samsung improved customer engagement by 15%. (Case Studies)

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Introducing Click to Edit

CMS for Portals

Build engaging and interactive portals for your users; from a simple FAQ page to more complex applications like localized online learning, enterprise intranets, partner support portals, etc.

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Trusted by teams of all sizes to deliver content to millions across the world

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Create content once. Publish everywhere

Ensure consistent experiences across multiple devices or even multiple portals, by delivering content for all through one single GraphQL API.

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Empower users to interact within your portals

Through powerful GraphQL mutations, enable users to submit content, interact and contribute to information contained within your portals.

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Leverage all your information sources

Through our unique content federation capabilities, build immersive digital applications that engage users by providing information from multiple internal or external sources.

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Unlock more efficient internal workflows

Enable editorial teams to autonomously edit and publish content for your portals, freeing up devs to work on building and launching innovative features much faster.

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Build for a global audience

Centrally manage and publish all your localized content in one place, to create portals that are accessible in multiple languages.

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Samsung uses Hygraph to build an omnichannel members platform

The team at Samsung wanted to scale its members' platform, which was initially a mobile-only platform. The new platform, built using Hygraph, is accessible on multiple devices and has helped the team increase customer engagement rate by 15% and reduce page turnaround time by half. 

All the capabilities you need for building portals

Our diverse set of features enable teams to work faster and build with utmost flexibility.

Powering an app for 30,000+ chemists

Available across 8+ platforms

We truly enjoy working with Hygraph when implementing web projects like the GDCh app. We leverage Hygraph for data federation and storage, as well as for administrative aspects and some backend functionality. By doing so, we can focus development power on the bespoke requirements that really drive value. And if we run into any kind of issues, the Hygraph team is always there to help.
Malte Dietrich
Account Manager, Especial
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