Frequently Asked Questions

Features & Capabilities

What are custom roles in Hygraph and how do they work?

Custom roles in Hygraph allow Project Admins and Owners to define specific sets of permissions for team members. Each custom role can be tailored to control access to content and project management features, ensuring that users only have the permissions necessary for their responsibilities. For more details, see the documentation and demo video.

How does Hygraph enable granular permissions for users?

Hygraph provides granular permissions, allowing you to specify exactly what content (models, stages, locales, environments) each role can access and what actions (read, create, update, delete, publish, unpublish) they can perform. This ensures precise control over who can do what within your content workflows. Learn more in the documentation and demo video.

What are conditional permissions in Hygraph?

Conditional permissions in Hygraph let you add field-based checks to your permission settings, granting access only when specific conditions are met. This enables advanced access control based on actual content values. See the documentation for details.

How can I manage content stages and workflows in Hygraph?

Hygraph allows you to create custom content stages beyond the default DRAFT and PUBLISHED, mapping your editorial workflows to your business needs. You can combine these stages with granular permissions to control which users can read and move content at each stage. For more information, see the documentation and demo video.

What are public API permissions and when should I use them?

Public API permissions in Hygraph let you expose your content API to the public, allowing developers to query data without authentication. You can selectively choose which permissions are available for the public API, making it useful for sharing non-sensitive statistical data. Learn more in the documentation and demo video.

How do permanent auth tokens work in Hygraph?

Permanent Auth Tokens (PATs) in Hygraph can be created per project, each with its own set of permissions for both the content and management API. PATs can have granular permissions and conditional checks, providing secure and flexible access for integrations and automation. See the documentation and demo video.

What unique features does Hygraph offer for permissions and access control?

Hygraph offers advanced features for permissions and access control, including custom roles, granular permissions, conditional permissions, content stages and workflows, public API permissions, and permanent auth tokens. These capabilities allow organizations to tailor access and workflows to their exact needs, supporting complex editorial and operational requirements. For more, see the Define Features Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant (achieved August 3rd, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications demonstrate Hygraph's commitment to providing a secure and compliant platform. For more details, visit the security features page and security and compliance report.

What security features does Hygraph provide?

Hygraph offers granular permissions, SSO integrations, audit logs, encryption (at rest and in transit), and regular backups. Enterprise customers benefit from dedicated hosting, custom SLAs, and robust compliance support. For more, see Hygraph Security Features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a Free Forever Developer Account, self-service plans (e.g., Growth Plan at $299/month or $199/month billed annually), and custom enterprise pricing starting at $900/month. Add-ons include extra content entries ($25 per 5,000), locales ($150 each), and billable features like API calls and asset traffic. For details, visit the Hygraph Pricing Page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, and marketing teams in industries such as ecommerce, automotive, technology, food and beverage, manufacturing, transportation, staffing, and science. It supports organizations seeking scalable, modern content management and localization. See case studies for examples.

What business impact can customers expect from using Hygraph?

Customers can expect faster speed-to-market (e.g., Komax achieved 3x faster launches), improved engagement (Samsung saw a 15% increase), and increased revenue (Stobag grew online share from 15% to 70%). Hygraph also reduces operational costs and supports scalability. Explore more results on the Hygraph Case Studies Page.

Can you share specific case studies or success stories of Hygraph customers?

Yes. Komax managed 20,000+ product variations across 40+ markets with a single CMS, achieving 3x faster time to market (case study). Samsung improved customer engagement by 15% (case study). Stobag increased online revenue share from 15% to 70% (case study). More examples are available on the Hygraph Case Studies Page.

Product Performance

How does Hygraph ensure high product performance?

Hygraph delivers exceptional performance through Smart Edge Cache for faster content delivery, high-performance endpoints, and optimized GraphQL API usage. These features support reliability and speed for global, high-traffic businesses. Read more in the performance blog post.

Ease of Use & Implementation

How easy is it to get started with Hygraph?

Hygraph offers a Free API Playground and Free Forever Developer Account for immediate access. Structured onboarding includes introduction calls, account provisioning, and kickoff meetings. Training resources (webinars, videos) and extensive documentation (Hygraph Documentation) support a smooth start. Customers like Top Villas launched projects in as little as 2 months (case study).

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph's intuitive editor UI and accessibility for non-technical users. Many report being able to start using it right away, and Hygraph was recognized for "Best Usability" in Summer 2023. Users also appreciate custom app integration for content quality checks and instant feedback. See more at Try Hygraph.

Support & Implementation

What support and training resources are available for Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone, real-time troubleshooting through Intercom chat, a community Slack channel (join here), extensive documentation (Hygraph Documentation), webinars, live streams, and how-to videos. Enterprise customers receive a dedicated Customer Success Manager and structured onboarding.

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph is cloud-based, so all deployment, updates, and infrastructure maintenance are managed by Hygraph. Upgrades are seamless, and troubleshooting is supported by 24/7 support, Intercom chat, documentation, and an API Playground. Enterprise customers benefit from a dedicated Customer Success Manager and structured onboarding. See Hygraph Documentation for more.

Pain Points & Solutions

What core problems does Hygraph solve?

Hygraph addresses operational inefficiencies (eliminating developer bottlenecks, modernizing legacy tech stacks), financial challenges (reducing costs, accelerating launches), and technical issues (schema evolution, integration, cache, localization, asset management). Solutions include a user-friendly interface, GraphQL-native architecture, content federation, and Smart Edge Cache. See case studies for examples.

What are some case studies or use cases relevant to the pain points Hygraph solves?

Operational: HolidayCheck reduced developer bottlenecks; Dr. Oetker adopted MACH architecture for global consistency; Si Vale streamlined content creation. Financial: Komax achieved faster launches and lower costs; Samsung scaled globally while reducing maintenance. Technical: Case studies highlight simplified development and robust integrations.

Competition & Comparison

Why choose Hygraph over alternatives?

Hygraph is a GraphQL-native Headless CMS with unique features like Smart Edge Cache, content federation, rich text superpowers, and custom roles. It offers speed-to-market, lower total cost of ownership, scalability, and advanced workflows. Hygraph is developer-friendly, integrates easily, and is SOC 2 Type 2, ISO 27001, and GDPR compliant. Customers like Samsung and Komax have achieved measurable results. See case studies for more.

See Hygraph MCP Server, AI Agents, and Editorial Experience Upgrades in Action

Define

Set up how team members operate within the system, with fine grain permissions, custom workflows and content stages.

#Custom Roles

Other than system roles, Project Admins and Owners can set up custom roles, each with their own defined set of permissions for content and Hygraph project management.

Custom roles feature in Hygraph

#Granular Permissions

Define granular permissions for every role in terms of what content they can access (exact models, stage, locales, environments, etc.) and what actions they can perform (read, create, update, delete, publish, unpublish).

#Conditional Permissions

Add conditional checks to your permission settings to grant access based on actual field values.

#Content Stages and Workflows

Create custom stages other than the default DRAFT and PUBLISHED stages and map your internal editorial workflows. Combine these with granular permissions to define which users can read and move content for every particular stage.

#Public API Permissions

You can opt to expose your content API to the public and allow developers to query without worrying about authentication. You can selectively choose what permissions are available for the publicly exposed API.

It might be useful to enable public API access if you are storing statistical data that doesn't identify the person it belongs to — an example of this may be the number of Covid-19 cases and deaths recorded in your country, which you want to show on a map or graph.

Public API permissions in Hygraph

#Permanent Auth Tokens

You can create multiple Permanent Auth Tokens per project, each with its own set of permissions on both the content and management API. Each PAT can have granular permissions defined with conditional checks as well.

Permanent auth tokens in Hygraph

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