Frequently Asked Questions

Product Updates & Features

What new features were introduced in the August 2019 Hygraph product update?

The August 2019 product update included several new features:

For more details, see the August 2019 Product Update.

How does the Rich Text Editor in Hygraph improve content creation?

The Rich Text Editor in Hygraph allows users to add alt text to images, create tables with customizable rows and columns, and export content in raw, text, markdown, or HTML formats. These enhancements make it easier for content editors to structure and optimize their content for various use cases. Learn more in the Rich Text Updates section.

What is the purpose of the 'Search by null' feature?

The 'Search by null' feature enables users to quickly identify empty content fields within their projects, making it easier to fill gaps and ensure completeness in their content models. This can be accessed via the filter bar in Content Views. More details are available in the Search by Null section.

How does batch duplication work in Hygraph?

Batch duplication allows users to select one or more records and duplicate them with a single click, streamlining repetitive tasks and improving efficiency. This feature is part of Hygraph's ongoing efforts to enhance usability for content teams. For more information, see the Batch Duplicate section.

What improvements were made to the dashboard in the August 2019 update?

The dashboard was fixed to accurately reflect real-time API and asset traffic usage, helping users monitor their project quotas and usage more effectively. This ensures transparency and better resource management. Details can be found in the Dashboard Cards Fix section.

How does Hygraph notify users about approaching or exceeding plan quotas?

Hygraph automatically sends over-usage emails when users approach or exceed their plan quotas. Overages are charged at the end of the month, and free plans that exceed limits are blocked. This helps users manage their usage and avoid unexpected charges. More information is available in the Over-usage Emails section.

What is the 'Header UI compression' feature?

The 'Header UI compression' feature consolidates header tools into a dropdown menu, optimizing space and improving usability in the content view. This change was made to accommodate increased functionality and maintain a clean interface. See the Header UI Compression section for details.

What upcoming features were announced in the August 2019 update?

Two upcoming features were announced:

These features were in testing and expected to launch soon after the update. For more, see the Coming Soon section.

Features & Capabilities

What are the key capabilities and benefits of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more details, visit the Hygraph Features page.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to safeguard sensitive data and meet regulatory standards. More information is available on the Hygraph Security Features page.

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or improve development velocity. Source: ICPVersion2_Hailey.pdf

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. For examples, see Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Source: ICPVersion2_Hailey.pdf

Pain Points & Solutions

What pain points does Hygraph solve?

Hygraph addresses operational pains (reliance on developers, outdated tech stacks, conflicting global team needs, clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). For more, visit the Hygraph Product Page.

How does Hygraph solve these pain points?

Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates project delivery, minimizes maintenance expenses, supports scalability, and simplifies development with reduced boilerplate code and streamlined query management. Details are available on the Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

KPIs include time saved on content updates, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the CMS KPIs blog.

Support & Implementation

What customer support is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. For more, visit the Hygraph Contact Page.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. Learn more at Hygraph Documentation.

What training and technical support does Hygraph offer?

Hygraph provides 24/7 support, onboarding sessions for enterprise customers, training resources like video tutorials, documentation, webinars, and Customer Success Managers for expert guidance. More details at Hygraph Contact Page.

Customer Proof

Who are some of Hygraph's customers?

Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more, see Hygraph Case Studies.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph ensures rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more, visit this page.

Ease of Use

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive interface and ease of setup, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly for both technical and non-technical teams. Source: Hygraph Try Headless CMS.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

[Legacy] Product Update: August 2019

As summer comes to a close we are excited to inform you of a massive release of new features including rich text tables, search by null, batch duplicate and more!
Makenna Smutz

Written by Makenna 

Aug 29, 2019
Hygraph Product Release - August 2019

Hey there developers, creatives, and the curious! As summer comes to a close we are stoked to inform you of a massive release of new features including rich text tables, search by null, batch duplicate and more!

#GraphQL Day Bodensee

The Hygraph team along with Honeypot.io are hosting a GraphQL focused conference in Konstanz Germany on Sep. 6th! We'd love to see you there if you're in the region. Check out the GraphQL Day Website for more information on the speakers and schedule.

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#Opening Our New Berlin Office

Yesterday, we had a great party in Berlin with the team, friends, customers and partners. It was our official office warming party from our new Berlin office! ?

Thanks to the wonderful Seda Cileli, who is not only supporting us in HR, we even had special GraphQL and Hygraph cup cakes! They went very fast. ?

If you are around Berlin, let’s grab a coffee!

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Now what you've been waiting for:

Many people have requested a search feature for content entries that doesn't require a filter attached! You can now start typing in the filter box to search any string items found in the content model. This is the first of many steps in the ability to search your entire project for content.


#Rich Text Updates

Following up on our promise to keep improving the functionality of the Rich Text Editor, we come bearing updates! As one of the most powerful fields for content editors, Rich Text continues to grow. Some of the new things possible include:

Alt Text on Rich Text Images

We need to extend the current Image manipulation overlay with an text field for the alt text, which will then be used in the generated HTML and Markdown

Tables are here!

Another rich addition to this content field is the ability to create tables. Clicking the table once will create a 4x4 grid. You can add or remove rows and columns by hovering over the table icon again. These will export via raw, text, markdown, or HTML for you to parse in your front-end in whichever way you please.


Do you have content needs where this field should expand? Join our Slack Channel to let us know.


#Revamped Date Field

The date field has received a makeover. Now when clicking the calendar icon, the modal is redesigned. It's the little beauties!

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#Over-usage emails

In attempt to communicate plan quotas better, we now automatically send emails when approaching and exceeding limits. Overages can also be sent to your customer and will be charged at the end of the month. Free plans which exceed limit are now blocked.


#Dashboard cards fix

Your project dashboard is now fixed! Quotas visible now reflect the real-time API and Asset Traffic usage and allow you to keep tabs.

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#Search by Null

Have you ever been looking for empty content fields to fill in the gaps? You can quickly find empty fields now by simply applying Null in the filter bar while inside of Content Views.

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#Batch Duplicate

If you like to stay away from repetitive work, we have a neat usability improvement for you. After batch deletes, we've now shipped batch duplications. Simply select one or more records and click the duplicate button in the top bar. We've got more batch actions in the works, so stay tuned ?.

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#Header UI compression

With increased functionality of the content view, we've had to become crafty with space. Many of the header tools are now under a more dropdown.

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#Coming Soon (in days!)

As always, our team is growing and we are loving every minute of making the best CMS for you! As summer comes to a close, we're stoked to push such a large product release your way, but we're not finished. In the upcoming months, we are making a tech stack pivot that opens the door to a wealth of opportunity in feature possibilities.

For the time being, these two features are still in the testing phase, but we were so excited that we wanted to share our excitement with you! Be on the look out for them to be available in the Web App within a few days.

All Team Members View Soon

You will now be able to click on the team member count on the Team Settings, Roles, and Permissions card to get a full overview of all team members. From here you will be able to edit any user's role, see their name and email info, as well as remove them from your project.

Connect Model Custom Views Soon

Born out of a customer's feature request, it's now possible to apply custom views to a connect model modal. Say that 5 times fast! This is an intuitive extension of our content table on the main screen.

Connect Views allow Admins and Editors to set the appearance of Connect Modals on a model-basis. These modals appear when connecting a certain entry to another, for example connecting a Post to an Author if those models are related.

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Using the existing Custom Content Views, Admins can specify per model how the Connect Model looks for each role in the project. This includes view filters and the column arrangement.

Every User in the project is free to modify those specified Connect Views and select other Connect Views on the fly. Editors can jump back to the Role-based View anytime.

We are keen to hear your feedback on this feature, once it launched!

Blog Author

Makenna Smutz

Makenna Smutz

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