Frequently Asked Questions

General Product Information

What is composable commerce?

Composable commerce is a modular approach to building digital commerce solutions. It enables businesses to select and integrate best-of-breed components—such as CMS, search, and commerce systems—into a custom tech stack that perfectly fits their needs. This approach decouples the frontend and backend, allowing for flexibility, scalability, and rapid innovation. The term was coined by Gartner in 2020. Learn more.

How does composable commerce differ from headless commerce?

Both composable and headless commerce decouple the frontend and backend, using APIs for communication. Composable commerce goes further by allowing integration of multiple backend microservices and packaged business capabilities (PBCs), enabling businesses to fully customize their tech stack beyond the limitations of monolithic or headless-only solutions. Read more.

What is Hygraph's role in composable commerce architectures?

Hygraph acts as a headless CMS and content federation platform within composable commerce architectures. It enables businesses to unify data, manage content across multiple channels, and integrate with other best-of-breed services via APIs. Hygraph supports high-performance, scalable, and flexible digital experiences, as seen in case studies like Dr. Oetker and Vision Healthcare. See case studies.

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a user-friendly interface. It supports integrations with popular platforms (e.g., Netlify, Vercel, Shopify, Algolia, AWS S3), provides enterprise-grade security, and enables rapid content delivery. For a full list of features, visit Hygraph Features.

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce systems (BigCommerce, commercetools, Shopify), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. See all integrations.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Detailed API documentation is available at Hygraph API Reference.

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. Learn more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. It offers features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. See security features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the Hygraph pricing page.

Use Cases & Benefits

What business impact can customers expect from using Hygraph?

Customers can expect time-saving through streamlined workflows, ease of use with an intuitive interface, faster speed-to-market, and enhanced customer experience via scalable content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. Learn more.

Who can benefit from Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. See case studies.

What problems does Hygraph solve?

Hygraph solves operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and integration issues). Learn more.

Can you share specific case studies or success stories?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more case studies.

What industries are represented in Hygraph's case studies?

Industries include Food and Beverage (Dr. Oetker), Consumer Electronics (Samsung), Automotive (AutoWeb), Healthcare (Vision Healthcare), Travel and Hospitality (HolidayCheck), Media and Publishing, eCommerce, SaaS (Bellhop), Marketplace, Education Technology, and Wellness and Fitness. See all industries.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See customer stories.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering everything needed to build and deploy projects.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started.

Support & Implementation

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

What training and technical support is available for onboarding?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Learn more.

KPIs & Metrics

What KPIs and metrics are associated with Hygraph's solutions?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, speed to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, see the CMS KPIs blog.

Webinar Event: How to Avoid Personalization Tech Traps

What is composable commerce and how can your business benefit from it?

We will explain the term and look at real-world examples of composable commerce architectures.
Jing Li

Written by Jing 

Jun 20, 2023
Mobile image

Customer experiences now come with high expectations. In fact, over 84% of consumers consider a company’s customer experience just as important as its products. An average buying journey now involves customers interacting with brands through multiple channels.

Composable commerce allows brands to translate these high expectations into personalized digital experiences by leveraging the best-of-breed technologies that perfectly suit their business needs.

#What is composable commerce?

Composable commerce is a modular digital commerce development approach based on composable architecture. The term was coined by Gartner in 2020 and it involves selecting the best possible commerce components and combining them together or ‘composting’ them into a custom application that perfectly aligns with your business needs.

Composable commerce makes it possible to choose the best-of-breed technologies to build a highly flexible and fully customized eCommerce tech stack.

Composable commerce can also be considered a more comprehensive and thorough approach to headless commerce. Both involve decoupling the frontend and backend infrastructure and then using APIs to facilitate communication between the two. This way, you don’t have to build the backend and frontend on the same framework or programming language.

But with composable commerce, APIs manage communication between frontend and backend while connecting different backend microservices.

Composable commerce leverages numerous modern approaches and technologies like MACH (Microservices, APIs, Cloud, and Headless) and JAM (JavaScript, APIs, and Markup). However, it goes beyond MACH by not tying you to monolithic applications.

PBCs, or Packaged Business Capabilities, are the building blocks of composable architecture. These interchangeable blocks allow you to completely customize your tech stack instead of restricting you to standardized features that may or may not fit your business needs.

#What’s driving the demand for composable commerce?

In a composable age, monolithic eCommerce suites might not be the answer to consumers' needs for a personalized experience. Consumers today shop across multiple devices and channels all at the same time. For instance, a customer may find a pair of shoes they like in an online store but still drive to a brick-and-mortar store to try them on before purchasing.

As consumers find and buy products from different touchpoints, it has become more important than ever for brands to provide a seamless and cohesive omnichannel digital shopping experience no matter how consumers start or finish their buying journey.

Customers expect seamless omnichannel experiences, quick order fulfillment, faster response to their queries, and personalized product recommendations. In fact, omnichannel strategies can increase incremental store visits by over 80%.

This is precisely where composable commerce can help. With its best-of-breed commerce components, composable architectures can help brands embrace agile eCommerce and improve flexibility for introducing more effective omnichannel strategies.

#Benefits of composable commerce

Composable commerce offers many benefits, including:

No vendor lock-in

With best-of-breed modular technology, you can get the option to select vendors which offer commerce solutions that perfectly fit your specific business needs. You can add, modify, or remove functionalities without vendor lock-in.

Faster deployment

Composable commerce allows businesses to launch new digital experiences quickly. That is because whenever changes are needed, you don’t need to update the entire application or all components. You can quickly make changes to the backend without any frontend interference.

Scalability and flexibility

Composable commerce makes it possible for you to scale automatically without performance or speed issues. The flexibility also allows developers to experiment with different features and touchpoints without any downtime. This, in turn, allows teams to innovate faster and reduce time-to-market.

Reduce TCO and operational costs

As legacy system maintenance becomes more expensive and your development team spends more time maintaining the system than innovating, your TCO (total cost of ownership) spikes. In a monolithic setup, you must purchase a whole system to expand some particular functionality, and version upgrades can break things on your application and lead to loss of business.

By contrast, a composable commerce system allows you to purchase only the components you need, and it makes it easier to maintain and upgrade your system. Moreover, it's also possible to significantly decrease the costs of monitoring, hosting, and innumerable customizations from your IT budget.

Deliver better digital experiences

Composable commerce allows businesses deliver high-performance digital experiences and customize customer journeys in a faster and more targeted way. As a result of switching to a composable stack, Dr. Oetker was able to provide a sustainable infrastructure that facilitated data transfer between different consumer touch points, as well as connecting many useful microservices to the system via APIs. This eliminated existing barriers to logging into the recipe platform, identified value-added services, and extended relevant touch points to their customers which led to a 57% increase in longer session durations.

#Composable commerce architecture examples

The right architecture for composable commerce will depend a lot on your business needs and tech stacks. Here are some examples of a composable commerce architecture:

Architecture for unified catalog and product experience

Dr. Oetker, a global leader in the Food and Beverage industry, partnered with AKQA to build a microservice-based composable architecture to modernize their digital operations and centralize infrastructure to manage brands across 40+ countries.

In this stack, Hygraph is the CMS, Algolia is the search API, Force.com is the Customer Data Platform, and Elasticsearch is used to pull recipes from the internal database and the Product Information Manager. Next.js is the front-end framework which enables hybrid static & server rendering and will support international roll-out to up to 40 markets with seamless and high performance.

Hygraph communicates with PIM to retrieve product information, and also uses its App Framework to integrate data from different sources. Editorial interface, page data, and content structure are all managed within Hygraph.

Dr. Oetker

Architecture for personalized experiences to fly off the shelf

Vision Healthcare, a fast-growing consumer healthcare company based in Europe, unified its system stack and resolved the performance issues it was facing with Hygraph.

The composable stack now is powered by Next.js on the frontend, Hygraph as the headless CMS, Commercetools as the commerce system, Algolia as a headless search engine, and a custom built microservice order management system that integrates with email marketing tools, Amazon, Bol.com, and more.

Vision Healthcare uses Hygraph for the content side of the application landscape including product categories, blogs, content pages, and general website settings. If any of the components are outdated or there's a better component available, they can replace just that part instead of redoing the entire platform with the headless setup.

Vision Healthcare Architectural Diagram.png

#How to adopt composable commerce

Every brand has a unique journey to embrace composable commerce, which will be determined greatly by its current business challenges and end goals.

Nevertheless, there is always a first step to any journey. Composable tech stacks challenge you to work out several microservices and orchestrating several APIs into one consistent layer. If you're drawing a proof of concept for your composable commerce project, keep in mind the role orchestration plays in delivering a unified catalog and product experience.

Consider a headless CMS like Hygraph to create a truly resilient architecture without constricting your creativity or inflexible vendors. By building unique, blazing-fast eCommerce websites, applications, and sales channels, Hygraph helps you serve customers at every digital touchpoint. It is possible to use Hygraph as your PIM, integrating with your preferred fulfillment and payments solutions, or introducing Hygraph to unify your commerce stack with critical content, promotions, and remote fields, integrating with all of your APIs.

#What’s next

Composable commerce is expected to grow significantly in the coming years as more and more businesses ditch monolithic platforms to adopt best-of-breed technologies, improve digital experiences for customers, and lower IT costs.

Delight your customers with high-performant, personalized, and localized experiences with Hygraph powering your catalog, pages, translations, and promotions. Deliver personalized experiences at scale by aggregating logic from your CRM, automation platforms, marketing tools, and more.

Hygraph can enable your tech stack to grow with your business. Request a demo and see how Hygraph can help leverage composable components to deliver high-performance digital experiences.

Blog Author

Jing Li

Jing Li

Jing is the Senior Content Marketing Manager at Hygraph. Besides telling compelling stories, Jing enjoys dining out and catching occasional waves on the ocean.


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