Frequently Asked Questions
Product Features & Capabilities
What new features were introduced in the May 2019 Hygraph product update?
The May 2019 product update introduced a new BETA cluster, a Location Field, and Project Cover Images. The Location Field allows users to input an address and display it as a pin on a map, with latitude and longitude available for queries. Project Cover Images enable users to brand their dashboard and differentiate between multiple projects. (Source)
How does the Location Field work in Hygraph?
The Location Field lets users input an address and displays it as a pin on a map. You can manually select the address, and the field provides latitude and longitude values for querying within your schema. (Source)
What are Project Cover Images and how do I use them?
Project Cover Images allow you to visually differentiate between projects or brand your dashboard experience. To upload a cover image, navigate to General Project Settings, click the Upload button, select your image, crop or edit as needed, and save. Your dashboard will then display the new cover image for easy project identification. (Source)
What is Hygraph's GraphQL API and how can I use it?
Hygraph provides a powerful GraphQL API for efficient content fetching and management. You can learn more and access the API reference at Hygraph API Reference.
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering everything from setup to advanced features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. Learn more at Hygraph Security Features.
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. (Source)
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit include modern software firms, enterprises modernizing their tech stack, and brands scaling across geographies. (Source)
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. (Source)
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories are available at Hygraph Customer Stories.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more at Hygraph Case Studies.
How long does it take to implement Hygraph and how easy is it to start?
Hygraph is designed for quick implementation. For example, Top Villas launched a new project in just 2 months. Users can get started by signing up for a free account and using documentation and onboarding guides. (Documentation, Case Study)
What business impact can customers expect from using Hygraph?
Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and improve operational efficiency. (Source)
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph solves operational pains (reliance on developers, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). (Source)
How does Hygraph address these pain points?
Hygraph provides an intuitive interface for non-technical users, modernizes legacy systems with GraphQL-native architecture, ensures consistent branding via content federation, streamlines workflows to reduce costs, accelerates speed-to-market, and simplifies development with tools for query management and schema evolution. (Source)
What KPIs and metrics are associated with the pain points Hygraph solves?
KPIs include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details are available in the Hygraph CMS KPIs blog.
Support & Implementation
What customer support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. (Contact Page)
What training and technical support is available for new Hygraph users?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. (Contact Page)
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel. (Contact Page)
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. (Source)
Ease of Use
How easy is Hygraph to use for non-technical users?
Customers have praised Hygraph for its intuitive interface and ease of use. Non-technical users can start using it right away, and the user interface is described as logical and user-friendly. (Source)
Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its mission is to remove traditional content management pain points through a GraphQL-native architecture, helping businesses modernize their tech stacks and deliver exceptional digital experiences at scale. (Source)
Getting Started
How can I get started with Hygraph?
You can sign up for a free-forever account at Hygraph. Resources such as documentation, video tutorials, and onboarding guides are available to help you get started quickly. (Documentation)