Frequently Asked Questions

Recognition & Awards

What recognition did Hygraph receive from G2 in Summer 2024?

In the G2 Summer 2024 Reports, Hygraph was recognized as a Leader across multiple categories, earning 43 badges in Headless CMS, Web Content Management, and Digital Experience Platforms (DXP). Hygraph ranked 1st for ease of implementation, 2nd for usability and customer relationships, and 4th overall in the headless CMS category. In the DXP category, Hygraph was ranked 1st in the Implementation Index for Small Businesses and 2nd overall for DXP implementation. Source

What awards has Hygraph won in G2 Summer 2022?

Hygraph won 18 awards in G2 Summer 2022, including Best Support and Best Relationships in the Content Management Systems category. Source

Ease of Use & Implementation

How easy is it to implement and use Hygraph?

Hygraph is ranked 1st for ease of implementation and 2nd for usability in the G2 Summer 2024 Reports. Customers consistently praise its intuitive interface and logical workflows, making it accessible for both technical and non-technical users. For example, a G2 reviewer stated, "Super easy to set up and use. I'm not at all a technical guy, but I was able to start using it right away." Another customer, Matija Aleksic (Software Engineer at VegaIT), highlighted the platform's thorough coverage of user needs and responsive support. Source

How long does it take to implement Hygraph?

Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. The platform's intuitive setup and comprehensive documentation enable both technical and non-technical users to get started quickly. Source

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For detailed information, visit the Hygraph pricing page.

Features & Capabilities

What are the key features and capabilities of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. The platform supports a wide range of integrations (e.g., Netlify, Vercel, Shopify, AWS S3, Cloudinary, Smartling, and more) and offers robust security and compliance features. Learn more about Hygraph features.

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce solutions (BigCommerce, commercetools, Shopify), localization tools (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), AI (AltText.ai), and more. See the full list of integrations.

Does Hygraph provide an API?

Yes, Hygraph offers a powerful GraphQL API for efficient content fetching and management. Learn more about the Hygraph API.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation for Hygraph is available at https://hygraph.com/docs.

How does Hygraph ensure optimized content delivery performance?

Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. The platform ensures rapid content distribution and responsiveness, helping reduce bounce rates and increase conversions. Learn more.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. The platform offers enterprise-grade security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. Learn more about Hygraph security features.

Support & Implementation

What customer support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. Contact Hygraph support.

What training and onboarding resources are available for new Hygraph users?

Hygraph offers onboarding sessions for enterprise customers, 24/7 support, video tutorials, documentation, webinars, and Customer Success Managers to guide users through adoption. Learn more.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies or re-platforming from traditional solutions. See case studies.

What industries are represented in Hygraph's customer base?

Hygraph serves a wide range of industries, including food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. Explore industry case studies.

Who are some of Hygraph's customers?

Notable Hygraph customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customer stories.

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Read more customer stories.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reducing reliance on developers, modernizing legacy tech stacks, supporting global teams, improving content creation UX), financial pains (lowering operational costs, speeding time-to-market, reducing maintenance, supporting scalability), and technical pains (simplifying development, streamlining queries, resolving cache and integration challenges). Learn more.

How does Hygraph solve pain points for different personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed to market, and supports scalability. See detailed solutions by persona.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key KPIs include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. Read more about CMS KPIs.

Product Information & Getting Started

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points and supports scalability and efficient data querying. Learn more about Hygraph's mission.

How can I get started with Hygraph?

You can sign up for a free-forever developer account at https://app.hygraph.com. Resources such as documentation, video tutorials, and onboarding guides are available to help you get started quickly. Access Hygraph documentation.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

G2 names Hygraph the easiest headless CMS to implement

G2 Summer 2024 Reports are out and Hygraph had been once again recognized as Leader across multiple categories.
Dino Kukic

Written by Dino 

Jul 02, 2024
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This year had been quite exciting here at Hygraph with the launch of Hygraph Studio in Beta, new Digital Asset Management System, and the new Regional Management Server Deployments.

We’ve also seen our customers and users share incredible feedback via G2 over the last three months. G2 Summer reports are now out, and we’re excited to have earned 43 badges across the three main categories: Headless CMS, Web Content Management, and Digital Experience Platforms (DXP).

hygraph g2 badges - summer 2024

Most notably, we are ranked 1st for ease of implementation. When it comes to usability and relationship with customers we were ranked 2nd.

Hygraph remains a Leader with the overall 4th position in the headless CMS category and a Momentum Leader with us ranking 3rd on the Momentum grid. What’s new this summer is that we are now also recognized as a Leader in the Web CMS category. In the Headless CMS Results Index for Small Businesses, we are ranked 2nd.

In the DXP category, we are ranked 1st in the Implementation Index for Small Businesses and 2nd in the overall Implementation Index for DXP.

The easy-of-use aspect of Hygraph is something we are really proud of, and here are a few reviews that highlighted that:

Hygraph is so easy to use that it is not real. Every "problem" we had with Hygraph, your platform covered it thoroughly. We left few messages in your Slack community chat and got the answers in half an hour. We are about to embark on a project that uses your platform as their CMS for page views and when I learn new technologies its usualy painful, but with Hygraph, all is good.
Matija Aleksic
Matija AleksicSoftware Engineer at VegaIT
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Super easy to set up and use. I'm not at all a technical guy, but I was able to start using it right away. The way the CMS works is just... logical. It makes sense. Granted, a lot of this depends on how it's setup by your developers. But as long as they are doing a good enough job, using the CMS is a breeze.
VU
Verified G2 User Information Technology and Services
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G2’s Usability index is calculated by accounting for a range of factors related to derived from questions related to usability that includes the overall usability score, ease of use rating, ease of admin rating and and meets-the-requirements score.

The Implementation index is calculated in a similar manner but accounting for implementation score, user adoption, go-live time and ease-of-setup score.

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I was inches away from not saying how this “reflects our commitment to delivering a stellar user experience” like in every blog post like this, but it does, and it’s worth noting. Mainly because we have the track record to back it up.

Our product and engineering teams have been working extra hard to deliver the completely revamped editorial experience you may know as Hygraph Studio. Hygraph Studio will become generally available tomorrow, and we are always looking for feedback either through our Slack community or G2.

Blog Author

Dino Kukic

Dino Kukic

Head of Demand Generation

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