Frequently Asked Questions

Asset Management System Features & Capabilities

What is the new Hygraph Asset Management System?

The new Hygraph Asset Management System is an in-house implementation designed to replace the legacy Filestack-based system. It delivers a 10x increase in asset performance, improved availability, and a faster, more intuitive experience for users. The system is available for all new Hygraph projects. Read more.

What improvements does the new Asset Management System bring?

The new system brings a 10x increase in asset performance, faster asset uploads and delivery, a new method to upload assets using GraphQL, support for SEO-friendly URLs, and more powerful asset transformations (crop, compress, quality, border, sharpen, blur, etc.). Learn more.

Is the new asset management system available for existing projects?

No, the new asset management system is available for new projects exclusively. Existing projects and their clones will continue to use the legacy asset system. Details here.

What has changed in the new digital asset management system?

The new system introduces SEO-friendly URLs, a wider range of asset transformations (crop, compress, quality, border, sharpen, blur), and new upload limits (assets larger than 100MB cannot be uploaded). The asset upload workflow is now part of the GraphQL Content API. Full details.

How do I upload assets in the new system?

Assets are uploaded using the GraphQL Content API via the createAsset mutation. You can provide a remote asset URL or receive a pre-signed upload URL. See documentation.

What are the upload size limits for assets?

Assets larger than 100MB cannot be uploaded in the new system. For specific upload size limitations by plan, refer to the Hygraph pricing page.

How do I know which asset management system my project uses?

Refer to the documentation to determine which asset system your project uses: Asset system overview.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details on features and limits, visit the pricing page.

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph and the Asset Management System?

Comprehensive technical documentation is available at Hygraph Documentation, including details on asset management, API usage, and migration guides.

Does Hygraph provide an API for asset management?

Yes, Hygraph provides a powerful GraphQL API for asset management and content operations. Learn more at the API Reference.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. For more details, visit the Hygraph Security Features page.

Integrations & Extensibility

What integrations does Hygraph offer?

Hygraph integrates with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See all integrations.

Use Cases & Customer Success

Who can benefit from Hygraph's Asset Management System?

Developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners in industries such as food and beverage, consumer electronics, automotive, healthcare, travel, media, eCommerce, SaaS, marketplace, education technology, and wellness can benefit from Hygraph's Asset Management System. See case studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories.

Support & Implementation

What support is available for Hygraph customers?

Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. Contact support.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. You can sign up for a free account and access documentation, tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started.

Performance & Business Impact

What performance improvements can I expect from Hygraph?

Hygraph delivers optimized content delivery performance, resulting in rapid content distribution, reduced bounce rates, increased conversions, and improved search engine rankings. Learn more.

General Product Information

What is Digital Asset Management (DAM)?

Digital Asset Management (DAM) is a system for storing, sharing, and organizing digital assets like images, videos, and audio files in a central location, enhancing efficiency and ensuring brand consistency. Read more.

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Say hello to the all new Hygraph Asset Management System

Creating a brand new Hygraph project? You’re in luck - we’ve revamped our asset management system for improved performance and availability, so you’ll be greeted with a faster and more intuitive experience.
Shahan Syed

Written by Shahan 

Mar 07, 2024
Mobile image

The new Hygraph Asset Management system has been developed with a clear focus on improving performance and availability.

In the first phase of rollout, the user interface remains unchanged. However, that doesn’t mean you won’t notice any difference - the changes we’ve implemented in the backend architecture have resulted in a 10X increase in asset performance.

The new system offers:

  • Faster asset uploads and delivery
  • A new method to upload assets using GraphQL
  • A new URL for serving assets
  • Support for SEO-friendly URLs
  • More powerful transformations

Read the documentation for migration →

#What has changed and why does it matter?

Faster and better

You can now expect your assets to upload and load much more quickly for the new projects you create.

This is because we have reworked our infrastructure - specifically, we’ve changed how we handle assets in the backend. We’ve made the switch to a file storage system that is highly available and serves assets much faster.

Moreover, when cloning projects, assets are no longer re-uploaded to the new project. This streamlines the cloning process and it doesn't matter how many assets there are, or how large they are.

A new way to upload

With the legacy system, there was a specific /upload API endpoint for each project environment, which was used to upload a file or pass a URL from which the file can be retrieved.

We’ve departed from this workflow and with the new asset system, the asset upload workflow will be part of the GraphQL Content API.

To create a new asset, send a createAsset mutation:

mutation createAssetExample {
createAsset(
data: {
#Remote Asset URL
uploadUrl:"https://images.unsplash.com/photo-1682687218147-9806132dc697"
}
) {
id
url
}
}

Alternatively, our system will return a pre-signed upload URL for you, if you do not include a Remote URL as part of the createAsset mutation.

Read our documentation for complete details

A different URL to serve assets from

Assets were previously served from a media.graphassets.com URL. These will now be served from a regional URL like the one below.

New regional asset URLs.png

SEO-friendly URLs

In our current Asset Management System, if you add the file name to your media.graphassets URL, the asset won’t be accessible.

With the new system, you can create an SEO-friendly URL. You can simply do this by adding the file name to the URL as shown below:

New SEO-friendly URLs (1).png

The structure of the URL also includes the environment ID, and changes when you clone and use a different environment.

Transformations and file conversions

In our legacy system, you can only transform the size and output of the final assets.

Our new system now supports a wider range of transformations including crop, compress, quality, border, sharpen, blur and more.

We’d recommend reading our documentation for a complete list of all the transformations we support.

We have also made some changes in terms of the file conversions we support, and recommend going through our documentation for the complete list.

New limits

Please refer to our pricing page for specific upload size limitations, as they vary by plan. This allows you to choose the best option for your content needs.

#Activation and rollout

The Hygraph Asset Management system is now available for new projects exclusively. This means that every new Hygraph project created will have the new asset management system pre-installed and ready to use. You don't need to take any additional steps to activate it.

The legacy asset system will continue to be used for existing projects, and this will also apply to any clones of these projects.

Uncertain about which version of the asset system you're using? Refer to our documentation for more clarity.

As always, we love hearing from you - let us know what you think of the new asset management system by sharing your feedback on our Slack Channel.

Blog Author

Shahan Syed

Shahan Syed

Shahan is the Product Marketing Manager at Hygraph. Living in Pakistan, he loves to spend time exploring places, pencil sketching, reading, and watching science fiction and K-dramas.

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