Frequently Asked Questions

Hygraph Partner Network

What is the Hygraph Partner Network?

The Hygraph Partner Network is a curated ecosystem of agencies, solution partners, and technology partners who collaborate with Hygraph to deliver future-proof digital projects. Partners benefit from seamless integrated solutions, access to resources, and the ability to fulfill client specifications faster and with greater expertise. For more information, visit the Hygraph Partner Network page.

How can I join the Hygraph Partner Network?

To join the Hygraph Partner Network, you can contact the Hygraph Partner team directly. The program offers opportunities to join as a partner and access resources through the Partner Portal. For more details, visit the Hygraph Partners page or contact Hygraph.

What is the role of Hygraph Solution Partners?

Hygraph Solution Partners are qualified experts who help organizations build and deliver digital projects at scale. They specialize in Hygraph implementations, technology and architecture consulting, and scaling out content strategies. Solution Partners work closely with clients to ensure successful project delivery. Learn more at the Solution Partners page.

Who recently joined the Hygraph Partner Network?

higroup, a software development agency based in Ljubljana, Slovenia, recently joined the Hygraph Partner Network as an implementation partner. higroup specializes in custom web and mobile development and shares Hygraph's mission of building future-proof digital projects using composable architectures. Read the announcement (July 7, 2022).

Product Features & Capabilities

What is Hygraph?

Hygraph is an enterprise-class headless content management and federation platform. It offers versatile GraphQL content APIs and a novel approach to external data sourcing via API extensions, enabling use cases beyond traditional headless CMS capabilities. Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany. Learn more about Hygraph.

What are the key features and benefits of Hygraph?

Hygraph provides a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, lower total cost of ownership, and the ability to unify data for impactful digital experiences. For more, visit the Hygraph Features page.

Does Hygraph offer integrations with other platforms?

Yes, Hygraph offers a wide range of integrations, including hosting and deployment (Netlify, Vercel), eCommerce (BigCommerce, commercetools, Shopify), localization (Lokalise, Crowdin, EasyTranslate, Smartling), digital asset management (Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot), personalization and AB testing (Ninetailed), artificial intelligence (AltText.ai), and more. See the full list at the Hygraph Integrations page.

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation for Hygraph is available at Hygraph Documentation. It covers everything you need to know about building and deploying projects with Hygraph.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for all users. For more details, visit the Hygraph Security Features page.

How does Hygraph ensure data security and compliance?

Hygraph provides robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures protect sensitive data and help organizations meet regulatory standards. For more information, see the Hygraph Security Features page.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is especially beneficial for modern software companies, enterprises looking to modernize their tech stack, and brands aiming to scale across geographies or re-platform from traditional solutions. Learn more about Hygraph's use cases.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. See more at Hygraph Case Studies.

Can you share some customer success stories with Hygraph?

Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more customer stories.

Who are some of Hygraph's customers?

Hygraph is trusted by organizations such as Sennheiser, HolidayCheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.

Support & Implementation

What support is available to Hygraph customers?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to detailed documentation, video tutorials, and a community Slack channel. For more, visit the Hygraph Contact Page.

How easy is it to get started with Hygraph?

Hygraph is designed for ease of use, with an intuitive interface praised by customers. You can sign up for a free-forever account and access onboarding guides, documentation, and video tutorials. Even non-technical users can start using Hygraph right away. Get started with Hygraph.

How long does it take to implement Hygraph?

Implementation time is fast. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Hygraph's resources and onboarding support help teams get up and running quickly. Read the Top Villas case study.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (reducing reliance on developers, modernizing legacy tech stacks, supporting global teams, improving content creation UX), financial pains (lowering operational costs, speeding time-to-market, reducing maintenance, supporting scalability), and technical pains (simplifying development, streamlining queries, resolving cache and integration issues). Learn more about Hygraph's solutions.

How does Hygraph solve pain points for different user personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed-to-market, and supports scalability. Solutions are tailored to each persona's needs. See details.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, content consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more, see the Hygraph blog on CMS KPIs.

Performance & Technical Requirements

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. For more, visit this page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

higroup Joins the Hygraph Partner Network

We are pleased to announce our new implementation partner, higroup!
John Henn
Dino Starčić
Emily Nielsen

Written by John, Dino & Emily 

Jul 07, 2022
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Hygraph is excited to bring higroup into our partner network. The Ljubljana based agency shares Hygraph's mission of building future-proof digital projects using composable architectures. Composable architectures give agencies the freedom to build modern API-first architectures with MACH tooling.

higroup specializes in a highly personalized approach to developing custom web and mobile projects. The team emphasizes providing highly valuable end user experiences that suit the needs of the customers ranging from startups to enterprise companies around the world. This mentality aligns closely with the goal of Hygraph to help users strike the balance between a custom look and feel of a product without the time and resources needed to take on an entirely custom project.

“We are pleased to be partnering with higroup, our first implementation partner based out of Slovenia. The team is highly skilled, and we're excited to continue working on more future-proof digital projects together.” – John Henn, Global Head of Partners at Hygraph

“We were looking for a great CMS in means of flexibility and scalability and for sure all the checkboxes were ticked off introducing Hygraph to our team. With Hygraph we see a product that is product oriented and has a great community that thrives to make better digital experiences. For us working with the team behind Hygraph really represents and stands for what partnerships are for. To solve problems. Together with the latest tech.” - Dino, Starčič, CEO at higroup

Through these partnerships, we look forward to spreading the word about the work of our partners and work closely together to build more digital products with best-of-breed solutions. Hygraph is confident that these partnerships will help bring both companies to customers around the globe which are looking for composable architecture solutions.

Hygraph is looking forward to building out its network of agile agencies on a high growth path and building the digital products of tomorrow. For more information about how to join our partner network, please reach out.

#About higroup

Founded in 2018, higroup is a software development agency focused on custom web and mobile development, focusing on the digitalization of business processes for startups and corporations. higroup provides complete product development from visual and technical design to launch.

When working with us we don't just represent the workforce to build and deliver digital products. We will work and consult with you to deliver products with maximum value whilst always looking at the big picture. We will challenge the decisions with data, and research and will adapt to complex environments as responding to changes fast and efficiently is crucial for maximizing value. As we know the world of IT is changing fast, we are investing to educate our team members so they are always on the edge when it comes to technology or product management and this is how we keep IT smart and simple.

#About Hygraph

Hygraph is the first enterprise-class headless content management and federation platform. With the industry's most versatile GraphQL content APIs and a novel approach in external data sourcing via API extensions, the content platform enables use cases beyond simple headless CMS' capabilities.

Enterprise customers see Hygraph as a database highly optimized for structured content while giving content operators the tools to build their ultimate content pipeline. Currently enabling teams from over 50,000 organizations like Telenor, Burrow, and Shure to rapidly build and deliver tomorrow’s omnichannel digital experiences at scale, Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany.

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