Frequently Asked Questions
Product Information: HTML to Rich Text Converter & Rich Text Editor
What is the Hygraph HTML to Rich Text Converter?
The Hygraph HTML to Rich Text Converter is a tool that allows teams to import existing HTML content into Hygraph's Rich Text Editor. It generates an Abstract Syntax Tree (AST) that compiles to a compatible Hygraph Rich Text Schema, making it easy to migrate and manage content. The converter is available as an npm package and on GitHub. GitHub repository | npm package
How can I import existing HTML content into Hygraph?
You can import existing HTML content into Hygraph using the HTML to Rich Text Converter. This tool transforms HTML into a Slate AST format compatible with Hygraph's Rich Text Editor. The package is open-source and available on GitHub and npm.
What improvements have been made to the Hygraph Rich Text Editor?
Recent improvements to the Hygraph Rich Text Editor include soft break support (Shift+Enter), full-screen mode, enhanced code block handling, and styling improvements. These updates are designed to boost productivity and improve the user experience for content editors. Source: Hygraph Blog
Does Hygraph support copy and paste from other tools?
Yes, Hygraph's Rich Text Editor supports copy and paste from a wide range of tools, including Google Docs, Medium, and Confluence. Content pasted from these systems retains its formatting, streamlining the migration process for teams. Source: Hygraph Blog
Features & Capabilities
What integrations does Hygraph offer?
Hygraph offers integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.
Does Hygraph provide an API for content management?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
What are the key capabilities and benefits of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more details, visit the Hygraph Features page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.
How does Hygraph protect sensitive data?
Hygraph protects sensitive data with features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures help meet regulatory standards and safeguard user information. Source: Hygraph Security Features
Use Cases & Benefits
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf
What business impact can customers expect from using Hygraph?
Customers can expect significant business impacts such as time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. Source: ICPVersion2_Hailey.pdf
What problems does Hygraph solve?
Hygraph solves problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing conflicting needs of global teams, and improving user experience for content creation. Financially, it lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows, streamlines query management, and resolves cache and integration challenges. Source: Hygraph Product Page
What are some real-world success stories of customers using Hygraph?
Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available at the Hygraph Case Studies page.
Which industries are represented in Hygraph's case studies?
Industries represented include Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies
Technical Requirements & Documentation
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything you need to know about building and deploying projects.
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from initial contact. Source: Hygraph Documentation, Top Villas Case Study
What feedback have customers given about Hygraph's ease of use?
Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly. Source: Hygraph Try Headless CMS
Support & Implementation
What customer service and support does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit the Hygraph Contact Page.
What training and technical support is available for new customers?
Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source: Hygraph Contact Page
How does Hygraph handle maintenance, upgrades, and troubleshooting?
Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel. Source: Hygraph Contact Page
Customer Proof & Case Studies
Who are some of Hygraph's customers?
Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and logos, visit the Hygraph Case Studies page.
Performance & Optimization
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This leads to improved user experience, higher engagement, and better search engine rankings by reducing bounce rates and increasing conversions. For more details, visit this page.