Frequently Asked Questions

Product Information: HTML to Rich Text Converter & Rich Text Editor

What is the Hygraph HTML to Rich Text Converter?

The Hygraph HTML to Rich Text Converter is a tool that allows teams to import existing HTML content into Hygraph's Rich Text Editor. It generates an Abstract Syntax Tree (AST) that compiles to a compatible Hygraph Rich Text Schema, making it easy to migrate and manage content. The converter is available as an npm package and on GitHub. GitHub repository | npm package

How can I import existing HTML content into Hygraph?

You can import existing HTML content into Hygraph using the HTML to Rich Text Converter. This tool transforms HTML into a Slate AST format compatible with Hygraph's Rich Text Editor. The package is open-source and available on GitHub and npm.

What improvements have been made to the Hygraph Rich Text Editor?

Recent improvements to the Hygraph Rich Text Editor include soft break support (Shift+Enter), full-screen mode, enhanced code block handling, and styling improvements. These updates are designed to boost productivity and improve the user experience for content editors. Source: Hygraph Blog

Does Hygraph support copy and paste from other tools?

Yes, Hygraph's Rich Text Editor supports copy and paste from a wide range of tools, including Google Docs, Medium, and Confluence. Content pasted from these systems retains its formatting, streamlining the migration process for teams. Source: Hygraph Blog

Features & Capabilities

What integrations does Hygraph offer?

Hygraph offers integrations with platforms such as Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit the Hygraph Integrations page.

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.

What are the key capabilities and benefits of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, and scalability. Key benefits include faster speed-to-market, control at scale, and lower total cost of ownership. For more details, visit the Hygraph Features page.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For full details, visit the Hygraph Pricing page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection. For more details, visit the Hygraph Security Features page.

How does Hygraph protect sensitive data?

Hygraph protects sensitive data with features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures help meet regulatory standards and safeguard user information. Source: Hygraph Security Features

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most include modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf

What business impact can customers expect from using Hygraph?

Customers can expect significant business impacts such as time-saving through streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. Source: ICPVersion2_Hailey.pdf

What problems does Hygraph solve?

Hygraph solves problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing conflicting needs of global teams, and improving user experience for content creation. Financially, it lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows, streamlines query management, and resolves cache and integration challenges. Source: Hygraph Product Page

What are some real-world success stories of customers using Hygraph?

Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More case studies are available at the Hygraph Case Studies page.

Which industries are represented in Hygraph's case studies?

Industries represented include Food and Beverage, Consumer Electronics, Automotive, Healthcare, Travel and Hospitality, Media and Publishing, eCommerce, SaaS, Marketplace, Education Technology, and Wellness and Fitness. Source: Hygraph Case Studies

Technical Requirements & Documentation

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at the Hygraph Documentation page, covering everything you need to know about building and deploying projects.

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and use resources like documentation and onboarding guides. For example, Top Villas launched a new project in just 2 months from initial contact. Source: Hygraph Documentation, Top Villas Case Study

What feedback have customers given about Hygraph's ease of use?

Customers have praised Hygraph for its intuitive interface and ease of use, noting that even non-technical users can start using it right away. The user interface is described as logical and user-friendly. Source: Hygraph Try Headless CMS

Support & Implementation

What customer service and support does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. For more details, visit the Hygraph Contact Page.

What training and technical support is available for new customers?

Hygraph offers onboarding sessions for enterprise customers, training resources such as video tutorials, documentation, webinars, and access to Customer Success Managers for expert guidance. Source: Hygraph Contact Page

How does Hygraph handle maintenance, upgrades, and troubleshooting?

Hygraph provides 24/7 support for maintenance, upgrades, and troubleshooting. Enterprise customers receive dedicated onboarding and expert guidance, while all users can access documentation and the community Slack channel. Source: Hygraph Contact Page

Customer Proof & Case Studies

Who are some of Hygraph's customers?

Hygraph's customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details and logos, visit the Hygraph Case Studies page.

Performance & Optimization

How does Hygraph optimize content delivery performance?

Hygraph emphasizes optimized content delivery performance, ensuring rapid content distribution and responsiveness. This leads to improved user experience, higher engagement, and better search engine rankings by reducing bounce rates and increasing conversions. For more details, visit this page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

Introducing our HTML to Rich Text Converter

We've just released our HTML to Rich Text Converter and several other improvements to our Rich Text Editor.
Larisa Kristya
Julian Mayorga

Written by Larisa & Julian 

Jul 06, 2021
Rich Text Editor Improvements

We’ve recently released our own HTML to Rich Text converter alongside several updates to our Rich Text Editor that are aimed to help deliver a more powerful experience to Content Editors.

#Introducing the HTML-to-RichText Converter

One major update is that the Hygraph HTML-to-Rich Text converter has been published on GitHub and npm!

For teams looking to import existing HTML into Hygraph, it is now possible using our new Hygraph Rich Text Converter. The Hygraph Rich Text Editor uses Slate and defines its own schema on top of it. The package generates an AST that compiles to a compatible Hygraph Rich Text Schema.

Find the GitHub repo here→

#Copy and Paste Support from other tools

To make the content creation process even smoother, we have added support for copy and paste for a wide range of tools for our Rich Text Editor.

For systems such as Google Docs, Medium, and Confluence, teams are now able to copy content from these external systems and paste them into the Hygraph Rich Text Field without losing the formatting.

We’ll be working to add more support for additional systems in the future! Be sure to let us know in the #feedback channel of our Community Slack if there is a specific system that would be helpful to you that is not currently supported.

Join the community Slack here →

#Additional improvements to the Rich Text Editor

We’ve added the following minor improvements to help boost productivity and improve the user experience:

  • Soft Break Support (Shift+Enter) within the Editor
  • Rich Text Editor Full-screen mode
  • Code block handling improvements
  • Styling improvements

We’re excited to share these improvements with you (there are more to come in the coming months) and are always curious to hear what other improvements you would like to see in the future.

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