Frequently Asked Questions
Product Information & Features
What is Hygraph and what are its core capabilities?
Hygraph is a GraphQL-native headless CMS designed to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its core capabilities include a powerful GraphQL API, content federation, scalability, and an intuitive interface for both technical and non-technical users. Learn more at Hygraph Product Page.
What new features were introduced in the latest Hygraph release?
The latest Hygraph release introduced content stages, union types (polymorphic relations), sortable relations and assets, advanced filters on lists, and drastically updated webhooks. The new GraphQL core engine delivers up to 40x faster response times, with some complex queries seeing nearly 100x gains. The API playground was also improved for easier query management. Source: Hygraph Blog (Apr 21, 2020).
How does Hygraph's GraphQL core engine improve performance?
Hygraph's new GraphQL core engine shows massive performance gains, with up to 40x faster response times for standard queries and nearly 100x improvements for larger, more complex queries. This ensures rapid content delivery and responsiveness, reducing bounce rates and increasing conversions. Source: Hygraph Blog (Apr 21, 2020), Performance Checklist.
What integrations does Hygraph support?
Hygraph offers integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API for developers?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. More details are available at Hygraph API Reference.
Where can I find technical documentation for Hygraph?
Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, and advanced features.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the Hygraph Pricing Page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. For more, see Hygraph Security Features.
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More details at Hygraph Security Features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf.
What industries are represented in Hygraph's case studies?
Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See Hygraph Case Studies.
Can you share specific customer success stories using Hygraph?
Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with scalable content delivery, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories at Hygraph Customer Stories.
Who are some of Hygraph's customers?
Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See Hygraph Case Studies for more.
How quickly can customers implement Hygraph?
Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from initial contact. Customers can get started quickly by signing up for a free account and using onboarding resources. Source: Top Villas Case Study.
What business impact can customers expect from using Hygraph?
Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See Hygraph Product Page for details.
How does Hygraph solve pain points for different personas?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. Solutions are tailored to each persona's needs. Source: Hygraph Product Page.
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details at CMS KPIs Blog.
Support & Implementation
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. More info at Hygraph Contact Page.
How easy is it to get started with Hygraph?
Hygraph is praised for its ease of use and intuitive interface. Non-technical users can start right away, and resources like documentation and onboarding guides are available. Sign up for a free account at Hygraph Platform. Source: Customer Feedback.
What customer service is available after purchasing Hygraph?
Hygraph offers 24/7 support via chat, email, and phone, with dedicated onboarding for enterprise customers. Users also have access to documentation, tutorials, and a community Slack channel. More info at Hygraph Contact Page.
Competition & Differentiation
How does Hygraph differentiate itself from other CMS platforms?
Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for both technical and non-technical users. It streamlines workflows, reduces operational costs, and accelerates speed-to-market. For more, see Hygraph Product Page.
Why should a customer choose Hygraph over alternatives?
Customers should choose Hygraph for its unique GraphQL-native architecture, content federation, scalability, and ability to create impactful digital experiences while reducing costs and improving efficiency. More details at Hygraph Product Page.