Frequently Asked Questions

Product Information & Features

What is Hygraph and what are its core capabilities?

Hygraph is a GraphQL-native headless CMS designed to unify data and enable content federation, allowing businesses to create impactful digital experiences. Its core capabilities include a powerful GraphQL API, content federation, scalability, and an intuitive interface for both technical and non-technical users. Learn more at Hygraph Product Page.

What new features were introduced in the latest Hygraph release?

The latest Hygraph release introduced content stages, union types (polymorphic relations), sortable relations and assets, advanced filters on lists, and drastically updated webhooks. The new GraphQL core engine delivers up to 40x faster response times, with some complex queries seeing nearly 100x gains. The API playground was also improved for easier query management. Source: Hygraph Blog (Apr 21, 2020).

How does Hygraph's GraphQL core engine improve performance?

Hygraph's new GraphQL core engine shows massive performance gains, with up to 40x faster response times for standard queries and nearly 100x improvements for larger, more complex queries. This ensures rapid content delivery and responsiveness, reducing bounce rates and increasing conversions. Source: Hygraph Blog (Apr 21, 2020), Performance Checklist.

What integrations does Hygraph support?

Hygraph offers integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.

Does Hygraph provide an API for developers?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. More details are available at Hygraph API Reference.

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, covering setup, integrations, and advanced features.

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For details, visit the Hygraph Pricing Page.

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade security and regulatory compliance. For more, see Hygraph Security Features.

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. More details at Hygraph Security Features.

Use Cases & Customer Success

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale globally or improve development velocity. Source: ICPVersion2_Hailey.pdf.

What industries are represented in Hygraph's case studies?

Hygraph's case studies span food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See Hygraph Case Studies.

Can you share specific customer success stories using Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with scalable content delivery, and Dr. Oetker enhanced their digital experience using MACH architecture. More stories at Hygraph Customer Stories.

Who are some of Hygraph's customers?

Notable customers include Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See Hygraph Case Studies for more.

How quickly can customers implement Hygraph?

Hygraph is designed for rapid implementation. For example, Top Villas launched a new project in just 2 months from initial contact. Customers can get started quickly by signing up for a free account and using onboarding resources. Source: Top Villas Case Study.

What business impact can customers expect from using Hygraph?

Customers can expect time savings, ease of use, faster speed-to-market, and enhanced customer experience through scalable content delivery. These benefits help modernize tech stacks and drive operational efficiency. Source: ICPVersion2_Hailey.pdf.

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (developer reliance, legacy tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache and OpenID integration issues). See Hygraph Product Page for details.

How does Hygraph solve pain points for different personas?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it offers an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs and supports scalability. Solutions are tailored to each persona's needs. Source: Hygraph Product Page.

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, scalability metrics, and performance during peak usage. More details at CMS KPIs Blog.

Support & Implementation

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. More info at Hygraph Contact Page.

How easy is it to get started with Hygraph?

Hygraph is praised for its ease of use and intuitive interface. Non-technical users can start right away, and resources like documentation and onboarding guides are available. Sign up for a free account at Hygraph Platform. Source: Customer Feedback.

What customer service is available after purchasing Hygraph?

Hygraph offers 24/7 support via chat, email, and phone, with dedicated onboarding for enterprise customers. Users also have access to documentation, tutorials, and a community Slack channel. More info at Hygraph Contact Page.

Competition & Differentiation

How does Hygraph differentiate itself from other CMS platforms?

Hygraph stands out with its GraphQL-native architecture, content federation, scalability, and ease of use for both technical and non-technical users. It streamlines workflows, reduces operational costs, and accelerates speed-to-market. For more, see Hygraph Product Page.

Why should a customer choose Hygraph over alternatives?

Customers should choose Hygraph for its unique GraphQL-native architecture, content federation, scalability, and ability to create impactful digital experiences while reducing costs and improving efficiency. More details at Hygraph Product Page.

Velocity at Scale: Join the Launch of Hygraph’s Latest AI Innovations

The New Hygraph is Live!

We're live on Product Hunt with the next evolution of Hygraph!
Michael Lukaszczyk
Daniel Winter

Written by Michael & Daniel 

Apr 21, 2020
The New Hygraph is Live!

A month ago, we announced that the preview of the new Hygraph was live. Over the course of the past few weeks, we received some exceptional input from our community, and after some tweaks and improvements, we’re thrilled to announce that the next evolution of Hygraph is now live for all users!

With that said, we’re also announcing that we’re live on Product Hunt with the new version of Hygraph. Join the discussion or send us some love!

PH_Banner.png

#TL;DR

  • The new Hygraph is out of preview and finally live! Give it a spin.
  • We're live on Product Hunt! Join the discussion or send us some love.
  • We've released content stages, union types (polymorphic relations), sortable relations and assets, filters on lists, and drastically updated webhooks.
  • Our new GraphQL core engine shows massive performance gains of up to 40x in response times. In some larger and more complex queries, we have measured almost 100x gains.
  • We're hiring! We're currently looking for backend engineers, product designers, frontend developers, marketing managers, sales managers, and customer success managers.

#What's Changed?

Many of you have been using the new Hygraph and giving us valuable feedback. If you haven’t had a chance to yet, take the new Hygraph for a spin.

Our new GraphQL core engine shows massive performance gains of up to 40x in response times. In some larger and more complex queries, we have measured almost 100x gains. You will feel the performance improvements on every single request.

One of the biggest feature additions are content stages. They allow you to work on isolated copies of your content that can be published independently to other stages. Currently, each project has a draft and a published stage. You can start working on your content in draft, then move it to the published stage. From there, you can safely continue working on your draft instance, save your progress, and continue without interfering with the copy in the published stage.

Speaking of Union Types - those are live too. Polymorphic Relations (GraphQL Union Types) allow you to reference multiple models within a single relational field. This enables a literal n-factorial increase in the amount of complex content structures you can now create. Examples, such as landing pages, product models and more are as easy to structure as drag-and-drop. And speaking of drag-and-drop, we’ve included manual sort ordering for all relations and assets for those last-minute editorial fine tunings.

If that doesn’t have you hooked already, our drastically updated webhooks should. You can now create a webhook scoped to an individual model, stage and action. No more needing to validate which model triggered the function, if you want to ping a URL when an Article transitions to published and ONLY when an Article transitions to published, now you can.

With all these new features, you’d still need somewhere to play around with them. The new and improved API playground has a fresh new look, an integrated list-based explorer and statement history for reviewing previously written queries and mutations.

#What's Next?

We’re actively working to constantly roll out new features, improvements, and updates. You can follow our progress on our roadmap.

First on our list is to roll out the high-powered migration tool to help you transfer your existing projects into the new platform. Nobody wants to wait when it comes to using new features, and we want to help you get there as fast as possible.

We’ll be constantly improving and adding examples and starter kits to help you explore not only the new functionality but also some best practices in structuring common content patterns around these new project paradigms.

UI Extensions are coming! You’ll be able to handle an entirely new set of custom content needs with the ability to add custom UI elements into the editor itself, as well as the contextual sidebar. This has been one of our most requested features and we’re immensely excited to release it soon.

Content versioning is a must-have that’s on the list for content teams with growing demands. We are happy to say that soon you can evolve your content safely, knowing that you can roll back to a previous version.

Scheduled publishing and even more content workflow improvements will be on the horizon as well. Soon you’ll have scheduling abilities of when a content post is published or a piece of content changes stage, enabling even finer-tuned control of your content workflow.

All new accounts will automatically be created in the new Hygraph. Over the coming weeks we will also be releasing an automatic migration tool for you to move your projects over to the new API.

#We're Hiring!

Last but not least, we've managed to put together a lot this year. With the new product launch, we're also looking for new talent to help us make Hygraph even better! Check out our open positions on our careers site.

If any of these aren't for you but you know someone who'd be a great fit at Hygraph? Send us a referral!

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