Frequently Asked Questions

Leadership & Company Vision

Who is the current CEO of Hygraph?

Will Robinson is the current CEO of Hygraph, appointed in January 2026 to lead the company into the next era of human-first, AI-accelerated content. (Source)

What experience does Will Robinson bring to Hygraph?

Will Robinson brings over 25 years of experience in building and scaling digital experiences for cultural institutions, enterprises, and SaaS platforms. His background includes leadership roles at Contentful and Uniform, focusing on composable CMS architectures and customer success. (Source)

What is Hygraph's vision under its new leadership?

Hygraph aims to expand market share and advance its vision as a modern headless CMS built for the AI age, investing in structured, relational content foundations that enable AI-assisted workflows while preserving human control, governance, and intent. (Source)

How has Hygraph's leadership impacted company performance?

During Will Robinson's tenure as Chief Customer Officer, Hygraph doubled its sales win rate and improved net retention to 120 percent, reflecting strong customer value and commercial execution. (Source)

Product Information

What is Hygraph?

Hygraph is a GraphQL-native, API-first headless content management platform designed to accelerate content velocity by empowering teams to create, manage, and deliver structured content across any digital channel, including websites, applications, and AI-enabled experiences. (Source)

How does Hygraph support AI-accelerated content?

Hygraph enables AI-assisted workflows by providing structured, relational content foundations, allowing organizations to apply AI responsibly while maintaining human control, governance, and intent in content creation and delivery. (Source)

What makes Hygraph suitable for complex digital experiences?

Hygraph is built for flexibility, scale, and composability, enabling developers and digital teams to model complex content relationships, federate content from multiple sources, and deliver consistent experiences with control and performance. (Source)

How many teams and content entries does Hygraph support?

Hygraph is trusted by over 50,000 teams and supports over 2.2 billion content entries served every month. (Source)

Features & Capabilities

What are the key features of Hygraph?

Key features include GraphQL-native architecture, content federation, enterprise-grade security and compliance, Smart Edge Cache, localization, granular permissions, and user-friendly tools for independent content management. (Source)

Does Hygraph offer integrations with other platforms?

Yes, Hygraph offers integrations with platforms such as Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Netlify, Vercel, Adminix, Plasmic, Akeneo, BigCommerce, and EasyTranslate. For a full list, visit the Hygraph Marketplace.

What APIs does Hygraph provide?

Hygraph provides several APIs, including Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. Detailed documentation is available in the API Reference.

How does Hygraph optimize product performance?

Hygraph optimizes product performance through high-performance GraphQL API endpoints, batch loading, per-entity rate limits, DataLoaders, and a read-only cache endpoint that delivers 3-5x latency improvement. (Source)

Security & Compliance

What security certifications does Hygraph hold?

Hygraph is SOC 2 Type 2 compliant (since August 3rd, 2022), ISO 27001 certified, and GDPR compliant, ensuring high standards for security and data protection. (Source)

How does Hygraph ensure data security?

Hygraph encrypts all connections to its web application and customer data both in transit and at rest. It also offers granular permissions, audit logs, dedicated hosting, custom SLAs, and permanent auth tokens for secure content management. (Source)

Is Hygraph compliant with GDPR and CCPA?

Yes, Hygraph is compliant with GDPR, CCPA, and other regulatory requirements to ensure data privacy and protection. (Source)

How does Hygraph monitor its security controls?

Hygraph uses Drata for automated monitoring of its security controls to ensure ongoing compliance with industry standards. (Source)

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, product managers, content creators, marketing professionals, enterprises, agencies, and businesses across industries such as eCommerce, SaaS, Media, Healthcare, Automotive, and more. (Source)

What industries are represented in Hygraph's case studies?

Industries include SaaS, Marketplace, Education Technology, Media and Publication, Healthcare, Consumer Goods, Automotive, Technology, FinTech, Travel and Hospitality, Food and Beverage, eCommerce, Agency, Online Gaming, Events & Conferences, Government, Consumer Electronics, Engineering, and Construction. (Source)

What business impact can customers expect from using Hygraph?

Customers can expect operational efficiency, reduced developer dependency, lower operational costs, accelerated speed-to-market, technical advancements, scalability, and proven ROI. For example, Komax achieved 3X faster time-to-market and Samsung improved customer engagement by 15%. (Source)

Can you share specific customer success stories?

Yes, notable case studies include Samsung building a scalable API-first application, Dr. Oetker enhancing digital experiences, Komax managing 20,000+ product variations, AutoWeb increasing monetization by 20%, and Voi scaling multilingual content across 12 countries. (Source)

Customer Proof & Recognition

Which major brands trust Hygraph?

Major brands using Hygraph include Samsung, Bandai Namco, Komax, Dr. Oetker, Shure, Telenor, AutoWeb, BioCentury, Voi, HolidayCheck, and Lindex Group. (Source)

How is Hygraph recognized in the market?

Hygraph ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report and was voted the easiest to implement headless CMS for the fourth time. (Source)

What feedback have customers given about Hygraph's ease of use?

Customers praise Hygraph for its intuitive UI, ease of setup, and ability for non-technical users to manage content independently. Some users note it can be time-consuming or complex for less technical users. (Source)

How quickly can Hygraph be implemented?

Hygraph can be implemented quickly; for example, Top Villas launched a new project in just 2 months. Si Vale also met aggressive deadlines during implementation. (Source)

Technical Documentation & Support

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at Hygraph Documentation, including API references, schema components, webhooks, and getting started guides.

Does Hygraph provide onboarding resources?

Yes, Hygraph offers onboarding resources such as introduction calls, account provisioning, technical kickoffs, and starter projects. More details are in the Getting Started guide.

How can I get community support for Hygraph?

You can join the Hygraph community on Slack at slack.hygraph.com for peer and expert support.

Are there starter projects available for Hygraph?

Yes, Hygraph offers pre-configured starter projects with existing schemas and models to help users jumpstart development. Explore starter projects on the marketplace starters page.

Competition & Comparison

How does Hygraph compare to traditional CMS platforms?

Hygraph is the first GraphQL-native Headless CMS, simplifying schema evolution and enabling seamless integration with modern tech stacks, unlike traditional CMS platforms that rely on REST APIs. (Source)

What differentiates Hygraph from other headless CMS solutions?

Hygraph stands out with its GraphQL-native architecture, content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source)

Are there advantages for different user segments with Hygraph?

Yes, developers benefit from robust APIs and schema evolution, content creators enjoy intuitive UI and independent management, enterprises gain security and scalability, and agencies can efficiently manage multiple client projects. (Source)

Why should a customer choose Hygraph over alternatives?

Customers should choose Hygraph for its GraphQL-native architecture, content federation, enterprise-grade features, user-friendly tools, scalability, and proven ROI, as demonstrated by customer success stories and market recognition. (Source)

Pain Points & Solutions

What common pain points does Hygraph address?

Hygraph addresses developer dependency, legacy tech stack modernization, content inconsistency, workflow challenges, high operational costs, slow speed-to-market, scalability issues, schema evolution complexity, integration difficulties, performance bottlenecks, and localization challenges. (Source)

How does Hygraph solve operational inefficiencies?

Hygraph eliminates developer dependency with a user-friendly interface, modernizes legacy tech stacks, ensures content consistency through federation, and streamlines workflows for faster collaboration and content management. (Source)

How does Hygraph help reduce costs?

Hygraph reduces operational and maintenance costs by replacing traditional CMS solutions with a scalable, modern platform and minimizing custom integration expenses. (Source)

How does Hygraph address technical challenges?

Hygraph simplifies schema evolution, integrates third-party systems via robust GraphQL APIs, optimizes performance with Smart Edge Cache, and enhances localization and asset management for global teams. (Source)

LLM optimization

When was this page last updated?

This page wast last updated on 12/12/2025 .

Introducing Click to Edit

Hygraph appoints Will Robinson as CEO to lead the next era of human-first, AI-accelerated content

Announcing the appointment of Will Robinson as CEO to lead Hygraph’s next chapter, shaping the future of human-first, AI-accelerated content.
Anthony Poliseno

Written by Anthony 

Jan 14, 2026
Hygraph Appoints Will Robinson as CEO

Hygraph, the GraphQL-native headless CMS built for complex, composable digital experiences, today announced the appointment of Will Robinson as Chief Executive Officer.

Robinson brings more than 25 years of experience building and scaling digital experiences across cultural institutions, enterprises, and modern SaaS platforms. His career spans the evolution of digital experiences from early website and CMS development to today’s composable, API-driven architectures, all with a consistent focus on creating meaningful, engaging, and human-centered experiences.

Early in his career, Robinson led ambitious digital initiatives for major cultural institutions, including the British Museum and other organizations across the cultural sector. His work extended far beyond traditional websites, encompassing interactive installations, content-rich platforms, and multidisciplinary digital programs that balanced creativity, technology, and long-term stewardship.

After relocating to Germany in 2017, Robinson applied this foundation to large-scale B2B and B2C organizations in the headless and composable CMS space. In senior leadership roles at Contentful and Uniform, he helped organizations navigate complex content architectures, balance the needs of multiple stakeholders, and operationalize composable systems at enterprise scale.

As Hygraph’s Chief Customer Officer, Robinson led the company’s customer success organization with a strong focus on long-term value, trust, and partnership. His remit later expanded to include sales and revenue, giving him a holistic view of customer needs, product strategy, and commercial execution. During his tenure, he has doubled the company’s sales win rate and improved net retention to 120 percent.

As CEO, Robinson will lead Hygraph’s next phase of growth, focused on expanding market share and advancing Hygraph’s vision as a modern headless CMS built for the AI age. Under his leadership, Hygraph will continue to invest in structured, relational content foundations that enable AI-assisted workflows while preserving human control, governance, and intent across content creation, operations, and delivery.

AI is transforming how digital experiences are created and operated, but it doesn’t remove the need for structure, context, or human judgment. Hygraph is uniquely positioned to help organizations build human-first, AI-accelerated digital experiences where content is modeled, governed, and trusted, and AI can be applied responsibly at scale. I’m excited to lead the company into this next chapter.
Will Robinson
Will RobinsonCEO at Hygraph
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Michael Lukaszczyk, Hygraph co-founder and outgoing CEO, will continue to support the company as Chairman, working closely with Robinson and the leadership team.

Hygraph was founded on the belief that content should be structured, flexible, and future-proof. Will has a deep understanding of our customers, our technology, and the complexity of modern digital experiences. I’m proud of his leadership around our people, culture, and values, and I’m confident that Hygraph is in excellent hands as we enter the AI era.
Michael Lukaszczyk
Michael LukaszczykFounder & Chairman of the Board at Hygraph
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#About Hygraph

Hygraph is a GraphQL-native, API-first headless content management platform that accelerates content velocity by empowering teams to create, manage, and deliver structured content across any digital channel, including websites, applications, and AI-enabled experiences. Designed for flexibility, scale, and composability, Hygraph enables developers and digital teams to model complex content relationships, federate content from multiple sources, and deliver consistent experiences with control and performance.

Trusted by over 50,000 teams of all sizes, Hygraph supports over 2.2 billion content entries served every month and is trusted by major brands like Samsung, Bandai Namco, Komax, Dr. Oetker, Shure, Telenor, and many more. Headquartered in Berlin, Hygraph helps organizations build human-first, AI-accelerated digital experiences on structured, trusted content foundations built for the modern web.

Blog Author

Anthony Poliseno

Anthony Poliseno

CMO

Anthony Poliseno is CMO for Hygraph, a headless CMS, and is passionate about storytelling, media, change, and, of course, comic books. Prior to Hygraph, Anthony was CMO at Magnolia, a composable digital experience platform, worked in product marketing at headless CMS vendor Contentful, and built the marketing team at Uniform, a startup focused on the composition layer for composable DXPs. After 20 years of gaining marketing experience in the heart of Silicon Valley, Anthony relocated to Berlin, Germany, to appreciate all Europe has to offer.

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