Frequently Asked Questions

Product Information

What is Hygraph?

Hygraph is the first enterprise-class headless content management and federation platform. It features versatile GraphQL content APIs and a novel approach to external data sourcing via API extensions, enabling use cases beyond traditional headless CMS capabilities. Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany. Learn more.

What is the primary purpose of Hygraph?

Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source

What is MACH architecture and how does Hygraph support it?

MACH stands for Microservices, API-first, Cloud-native, and Headless. Hygraph supports MACH architecture by providing a composable, API-first platform that integrates seamlessly with other microservices, enabling businesses like Ashley Furniture to build scalable, future-proof digital experiences. Source

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and versatile content APIs. It also provides robust integrations, enterprise-grade security, and a user-friendly interface for both technical and non-technical users. Learn more

Does Hygraph provide an API?

Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. API Reference

What integrations does Hygraph support?

Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See full list

How does Hygraph ensure high performance for content delivery?

Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture reduces bounce rates and increases conversions by ensuring fast and responsive content distribution. Learn more

Use Cases & Customer Success

How is Ashley Furniture using Hygraph?

Ashley Furniture is working with Hygraph to build a MACH-certified composable architecture for their eCommerce presence. Their goal is to provide a high-quality and performant user experience online, translating their seamless in-store experience to digital channels. Source

What are some notable customer success stories with Hygraph?

Hygraph has enabled companies like Komax to achieve 3X faster time to market, Autoweb to increase website monetization by 20%, and Samsung to improve customer engagement with a scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories

Which industries are represented in Hygraph's case studies?

Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See all case studies

Who are some of Hygraph's customers?

Hygraph is trusted by organizations such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customers

Pain Points & Solutions

What problems does Hygraph solve?

Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more

How does Hygraph solve pain points for different user roles?

For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed to market, and supports scalability. Source

What KPIs and metrics are associated with the pain points Hygraph solves?

Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. See more on KPIs

Security & Compliance

What security and compliance certifications does Hygraph have?

Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. Learn more

What security features does Hygraph offer?

Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. See security features

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details

Support & Implementation

How easy is it to get started with Hygraph?

Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started

What support and training does Hygraph offer?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support

Where can I find Hygraph's technical documentation?

Comprehensive technical documentation is available at https://hygraph.com/docs.

Target Audience & Use Cases

Who is Hygraph designed for?

Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is ideal for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. Source

What benefits does Hygraph offer for eCommerce businesses?

Hygraph enables eCommerce businesses to build personalized, omnichannel experiences with flexibility and improved productivity. It is ideal for international stores and supports architectures combining product catalogs and editorial content. Learn more

Customer Experience & Feedback

What do customers say about Hygraph's ease of use?

Customers praise Hygraph for its intuitive and user-friendly interface, noting that even non-technical users can start using it right away. The platform is described as 'super easy to set up and use.' Source

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Hygraph wins Ashley Furniture as a new Customer

We're excited to share that Ashley Furniture will be working with Hygraph to build their MACH-certified composable architecture.
Emily Nielsen
Ronak Ganatra

Written by Emily & Ronak 

Jun 16, 2022
hygraph wins ashley furniture

We are pleased to announce that Ashley Furniture Industries Inc. has chosen Hygraph to be part of their modular architecture as they move towards a composable microservice approach. The company hopes to build a future proof MACH-certified architecture for their eCommerce presence to provide users with the high-quality and performant user experience they’ve come to expect from Ashley Furniture.

Ashley Furniture Industries Inc. is an American furniture retailer and manufacturer with over 1000 stores operating in over 155 countries. Headquartered in Arcadia, Wisconsin, Ashley Furniture has grown from being a small family business to supplying furniture to over 20,000 storefronts around the world. A reliable and trusted name in home furnishings, Ashley hopes to translate the seamless, straightforward in-store shopping experience into their online presence as well.

Hygraph is excited to be embarking on the journey with Ashley Furniture to build future-proof eCommerce experiences for their customers. This aligns with recent trends we have seen in the eCommerce space to opt for composable experience stacks using MACH-led microservices of their choice.

“Over the past few months we’ve noticed an undeniable trend in companies adopting a MACH-certified approach to building better architectures with composable microservices. We’re incredibly excited to be part of Ashley Furniture’s journey in this as they venture towards building better frontend experiences with GraphQL at their core — using Hygraph to power their ambitious plans.” – Ronak Ganatra, VP of Marketing

To learn more about how Hygraph can help your team build a powerful, composable architecture that drives high performing applications and sites, please contact us.

#About Hygraph

Hygraph is the first enterprise-class headless content management and federation platform. With the industry's most versatile GraphQL content APIs and a novel approach in external data sourcing via API extensions, the content platform enables use cases beyond simple headless CMS' capabilities.

Enterprise customers see Hygraph as a database highly optimized for structured content while giving content operators the tools to build their ultimate content pipeline. Currently enabling teams from over 50,000 organizations like Telenor, Gamescom, and Shure to rapidly build and deliver tomorrow’s omnichannel digital experiences at scale, Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany.

Find out more about Hygraph on hygraph.com →

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