Frequently Asked Questions
Product Information
What is Hygraph?
Hygraph is the first enterprise-class headless content management and federation platform. It features versatile GraphQL content APIs and a novel approach to external data sourcing via API extensions, enabling use cases beyond traditional headless CMS capabilities. Hygraph is developed by GraphCMS GmbH and headquartered in Berlin, Germany. Learn more.
What is the primary purpose of Hygraph?
Hygraph's primary purpose is to unify data and enable content federation, empowering businesses to create impactful digital experiences. Its GraphQL-native architecture removes traditional content management pain points, offering scalability, flexibility, and efficient data querying. Source
What is MACH architecture and how does Hygraph support it?
MACH stands for Microservices, API-first, Cloud-native, and Headless. Hygraph supports MACH architecture by providing a composable, API-first platform that integrates seamlessly with other microservices, enabling businesses like Ashley Furniture to build scalable, future-proof digital experiences. Source
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and versatile content APIs. It also provides robust integrations, enterprise-grade security, and a user-friendly interface for both technical and non-technical users. Learn more
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API that allows you to fetch and manage content efficiently. API Reference
What integrations does Hygraph support?
Hygraph supports a wide range of integrations, including Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. See full list
How does Hygraph ensure high performance for content delivery?
Hygraph is optimized for rapid content delivery, which improves user experience, engagement, and search engine rankings. Its architecture reduces bounce rates and increases conversions by ensuring fast and responsive content distribution. Learn more
Use Cases & Customer Success
How is Ashley Furniture using Hygraph?
Ashley Furniture is working with Hygraph to build a MACH-certified composable architecture for their eCommerce presence. Their goal is to provide a high-quality and performant user experience online, translating their seamless in-store experience to digital channels. Source
What are some notable customer success stories with Hygraph?
Hygraph has enabled companies like Komax to achieve 3X faster time to market, Autoweb to increase website monetization by 20%, and Samsung to improve customer engagement with a scalable platform. Dr. Oetker enhanced their digital experience using MACH architecture. See more success stories
Which industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage, consumer electronics, automotive, healthcare, travel and hospitality, media and publishing, eCommerce, SaaS, marketplace, education technology, and wellness and fitness. See all case studies
Who are some of Hygraph's customers?
Hygraph is trusted by organizations such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. See more customers
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph addresses operational pains (like reliance on developers for content updates, outdated tech stacks, and clunky content creation), financial pains (high operational costs, slow speed-to-market, expensive maintenance, and scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, and OpenID integration challenges). Learn more
How does Hygraph solve pain points for different user roles?
For developers, Hygraph reduces boilerplate code and streamlines query management. For content creators and project managers, it provides an intuitive interface for independent content updates. For business stakeholders, it lowers operational costs, accelerates speed to market, and supports scalability. Source
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, system uptime, consistency in content across regions, user satisfaction scores, reduction in operational costs, time to market, maintenance costs, and scalability metrics. See more on KPIs
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. Learn more
What security features does Hygraph offer?
Hygraph provides SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. See security features
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. See pricing details
Support & Implementation
How easy is it to get started with Hygraph?
Hygraph is designed for easy onboarding, even for non-technical users. Customers can sign up for a free account and access documentation, video tutorials, and onboarding guides. For example, Top Villas launched a new project in just 2 months. Get started
What support and training does Hygraph offer?
Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, webinars, and a community Slack channel. Contact support
Where can I find Hygraph's technical documentation?
Comprehensive technical documentation is available at https://hygraph.com/docs.
Target Audience & Use Cases
Who is Hygraph designed for?
Hygraph is designed for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. It is ideal for modern software companies, enterprises modernizing their tech stack, and brands scaling across geographies. Source
What benefits does Hygraph offer for eCommerce businesses?
Hygraph enables eCommerce businesses to build personalized, omnichannel experiences with flexibility and improved productivity. It is ideal for international stores and supports architectures combining product catalogs and editorial content. Learn more
Customer Experience & Feedback
What do customers say about Hygraph's ease of use?
Customers praise Hygraph for its intuitive and user-friendly interface, noting that even non-technical users can start using it right away. The platform is described as 'super easy to set up and use.' Source