Frequently Asked Questions
Security & Compliance
What is SOC 2 Type 1 compliance and why is it important for Hygraph?
SOC 2 Type 1 compliance is an extensive audit that verifies a company's ability to handle customer data securely, protecting both the organization and its customers' privacy. Hygraph achieved SOC 2 Type 1 compliance to demonstrate its commitment to security and data protection, ensuring customer data is managed with the highest standards. (Source, May 11, 2022)
What other security and compliance certifications does Hygraph hold?
In addition to SOC 2 Type 1, Hygraph is SOC 2 Type 2 compliant (achieved August 3, 2022), ISO 27001 certified for hosting infrastructure, and GDPR compliant. These certifications ensure Hygraph meets international standards for information security and data protection. (Source)
How does Hygraph ensure ongoing security and compliance?
Hygraph uses automated platforms like Drata for continuous monitoring of security and compliance. Regular audits, granular permissions, audit logs, SSO integrations, encryption, and backups are part of its enterprise-grade security features. (Source, Source)
How can customers report security incidents or concerns to Hygraph?
Hygraph provides a dedicated process for reporting security, confidentiality, integrity, and availability failures, incidents, concerns, and complaints. Customers can reach out via the contact page for more details. (Source)
What enterprise-grade security features does Hygraph offer?
Hygraph offers granular permissions, audit logs, SSO integrations, encryption at rest and in transit, regular backups, and dedicated hosting options in multiple regions to ensure compliance with local regulations. (Source)
Why do enterprise customers trust Hygraph for their content and data needs?
Enterprise customers such as the Government of Finland, Samsung, Dr. Oetker, Sennheiser, and Shure rely on Hygraph for its robust security standards and compliance certifications, ensuring their data is protected and managed securely. (Source)
How does Hygraph's SOC 2 compliance benefit customers?
SOC 2 compliance assures customers that Hygraph adheres to rigorous security standards, providing peace of mind when trusting Hygraph with their content and data. (Source)
Who performed Hygraph's SOC 2 audit?
Hygraph worked with Barr Advisory to perform the SOC 2 audit, confirming that its security practices, policies, procedures, and operations meet the SOC 2 Trust Service Criteria for security. (Source)
How can I request Hygraph's SOC 2 report?
You can request Hygraph's SOC 2 report by contacting the team via the contact page. (Source)
Is Hygraph GDPR compliant?
Yes, Hygraph is GDPR compliant, ensuring adherence to data protection and privacy regulations for customers in the EU and globally. (Source)
Features & Capabilities
What are the key features of Hygraph?
Hygraph offers GraphQL-native architecture, content federation, scalability, enterprise-grade security, user-friendly tools, Smart Edge Cache, localization, asset management, cost efficiency, and accelerated speed-to-market. (Source)
Does Hygraph support integrations with other platforms?
Yes, Hygraph supports integrations with DAM systems (Aprimo, AWS S3, Bynder, Cloudinary, Imgix, Mux, Scaleflex Filerobot), Adminix, Plasmic, and custom integrations via SDK or external APIs. Marketplace apps are also available. (Source)
What APIs does Hygraph provide?
Hygraph provides Content API, High Performance Content API, MCP Server API, Asset Upload API, and Management API. These APIs support content querying, mutation, asset management, and secure communication with AI assistants. (Source)
What technical documentation is available for Hygraph?
Hygraph offers comprehensive documentation covering API reference, schema components, references, webhooks, AI integrations, and more. Access all resources at Hygraph Documentation. (Source)
How does Hygraph optimize product performance?
Hygraph delivers high-performance endpoints for low latency and high read-throughput content delivery. Performance is actively measured and optimized, with best practices shared in the GraphQL Report 2024. (Source, Source)
What feedback have customers given about Hygraph's ease of use?
Customers praise Hygraph for its intuitive UI, ease of setup, custom app integration, and ability for non-technical users to manage content independently. Real-time changes and reduced bottlenecks are frequently cited benefits. (Source, Source)
How does Hygraph help with localization and asset management?
Hygraph provides advanced localization and asset management features, making it ideal for global teams managing content across multiple regions and languages. (Source)
What is the primary purpose of Hygraph?
Hygraph empowers businesses to create, manage, and deliver exceptional digital experiences at scale, serving as a modern, flexible, and scalable content management system. (Source)
Pricing & Plans
What pricing plans does Hygraph offer?
Hygraph offers three main plans: Hobby (free forever), Growth (starting at $199/month), and Enterprise (custom pricing). Each plan is tailored to different team sizes and project needs. (Source)
What features are included in the Hobby plan?
The Hobby plan includes 2 locales, 3 seats, 2 standard roles, 10 components, unlimited asset storage, 50MB per asset upload size, live preview, and commenting/assignment workflow. (Source)
What does the Growth plan cost and what does it include?
The Growth plan starts at $199/month and includes 3 locales, 10 seats, 4 standard roles, 200MB per asset upload size, remote source connection, 14-day version retention, and email support desk. (Source)
What features are available in the Enterprise plan?
The Enterprise plan offers custom limits on users, roles, entries, locales, API calls, components, remote sources, version retention for a year, scheduled publishing, dedicated infrastructure, global CDN, security controls, SSO, multitenancy, backup recovery, custom workflows, dedicated support, and custom SLAs. (Source)
How can I start using Hygraph?
You can sign up for a free forever developer account or start with the Hobby plan. For advanced needs, try the Enterprise plan for 30 days or request a demo. (Source)
Use Cases & Benefits
Who is the target audience for Hygraph?
Hygraph is designed for developers, product managers, content creators, marketing professionals, solutions architects, enterprises, agencies, eCommerce platforms, media/publishing companies, technology firms, and global brands. (Source)
What industries are represented in Hygraph's case studies?
Industries include SaaS, marketplace, education technology, media/publication, healthcare, consumer goods, automotive, technology, fintech, travel/hospitality, food/beverage, eCommerce, agency, online gaming, events/conferences, government, consumer electronics, engineering, and construction. (Source)
What business impact can customers expect from using Hygraph?
Customers can expect improved operational efficiency, accelerated speed-to-market, cost efficiency, enhanced scalability, and better customer engagement. Case studies show 3x faster time-to-market (Komax), 15% improved engagement (Samsung), and reduced bottlenecks (HolidayCheck). (Source)
Can you share specific case studies or success stories?
Yes. Samsung built a scalable API-first application, Dr. Oetker enhanced digital experience with MACH architecture, Komax achieved 3x faster time-to-market, AutoWeb saw a 20% increase in monetization, BioCentury accelerated publishing, Voi scaled multilingual content, HolidayCheck reduced bottlenecks, and Lindex Group accelerated global delivery. (Source)
Who are some of Hygraph's customers?
Notable customers include Samsung, Dr. Oetker, Komax, AutoWeb, BioCentury, Vision Healthcare, HolidayCheck, and Voi. (Source)
How long does it take to implement Hygraph?
Implementation time varies by project. For example, Top Villas launched in 2 months, and Si Vale met aggressive deadlines with a smooth initial phase. (Source, Source)
How easy is it to start using Hygraph?
Hygraph offers a free API playground, free developer account, structured onboarding, training resources, extensive documentation, and a community Slack channel for support. (Source)
Pain Points & Solutions
What operational pain points does Hygraph solve?
Hygraph eliminates developer dependency, modernizes legacy tech stacks, ensures content consistency, and streamlines workflows for global teams. (Source, Source)
How does Hygraph address financial challenges?
Hygraph reduces operational and maintenance costs, accelerates speed-to-market, and supports cost-effective scaling. Komax and Samsung case studies highlight faster launches and lower costs. (Source, Source)
What technical pain points does Hygraph solve?
Hygraph simplifies schema evolution, integrates third-party systems, optimizes performance, and enhances localization and asset management. (Source)
How does Hygraph differentiate itself in solving pain points?
Hygraph stands out with its GraphQL-native architecture, content federation, user-friendly interface, cost efficiency, robust APIs, Smart Edge Cache, and advanced localization/asset management. It is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. (Source)
What are some case studies relevant to the pain points Hygraph solves?
HolidayCheck reduced developer bottlenecks, Dr. Oetker adopted MACH architecture, Si Vale streamlined content creation, Komax achieved faster launches, Samsung scaled globally, and Hygraph case studies highlight simplified development and robust integrations. (Source)
Competition & Comparison
How does Hygraph compare to traditional CMS platforms?
Hygraph's GraphQL-native architecture, content federation, and user-friendly tools set it apart from traditional CMS platforms that rely on REST APIs and often require developer intervention for updates. (Source)
Why choose Hygraph over alternatives like Sanity, Prismic, or Contentful?
Hygraph is the first GraphQL-native Headless CMS, offers content federation, enterprise-grade features, proven ROI, and is ranked 2nd out of 102 Headless CMSs in the G2 Summer 2025 report. Its focus on scalability and ease of implementation differentiates it from competitors. (Source)