Frequently Asked Questions

Security & Compliance

What is SOC 2 Type 1 compliance and why is it important for Hygraph?

SOC 2 Type 1 compliance is an extensive audit that verifies a company's controls and processes for managing customer data securely, according to the SOC 2 Trust Service Criteria for security. For Hygraph, achieving SOC 2 Type 1 demonstrates a commitment to the highest standards of security and data protection, giving customers confidence that their data is handled safely and continuously monitored. The audit was performed by Barr Advisory and supported by Drata's automated monitoring platform. (Source, May 11, 2022)

Does Hygraph have other security and compliance certifications?

Yes, Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure enterprise-grade security and data protection for all users. For more details, visit the Hygraph Security Features page. (Source)

How does Hygraph protect customer data?

Hygraph protects customer data through robust security features such as SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments. These measures, combined with compliance certifications, ensure that sensitive data is safeguarded and regulatory standards are met. (Source)

Who are some of the customers relying on Hygraph for secure content management?

Customers relying on Hygraph for secure content management include the Government of Finland, Samsung, Dr. Oetker, Sennheiser, and Shure. These organizations trust Hygraph to power their most valuable digital products. (Source)

How can I request Hygraph's SOC 2 compliance report?

You can request Hygraph's SOC 2 compliance report by contacting the team directly via the Contact Page. (Source)

Features & Capabilities

What are the key features of Hygraph?

Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations (including Netlify, Vercel, Shopify, AWS S3, Cloudinary, and more). It provides enterprise-grade security, intuitive user interfaces, and supports both technical and non-technical users. (Source)

Does Hygraph provide an API for content management?

Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. More details are available in the API Reference. (Source)

What integrations does Hygraph support?

Hygraph supports integrations with hosting and deployment platforms (Netlify, Vercel), eCommerce solutions (BigCommerce, Shopify), localization tools (Lokalise, Crowdin), digital asset management (AWS S3, Cloudinary, Bynder), personalization and AB testing (Ninetailed), and more. For a full list, visit the Hygraph Integrations page. (Source)

Pricing & Plans

What is Hygraph's pricing model?

Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page. (Source)

Use Cases & Benefits

Who can benefit from using Hygraph?

Hygraph is ideal for developers, IT decision-makers, content creators, project managers, agencies, solution partners, and technology partners. It serves modern software companies, enterprises seeking to modernize, and brands aiming to scale across geographies or re-platform from traditional solutions. (Source)

What business impact can customers expect from Hygraph?

Customers can expect time savings, streamlined workflows, ease of use, faster speed-to-market, and enhanced customer experience through scalable and consistent content delivery. These benefits help businesses modernize their tech stack and achieve operational efficiency. (Source)

Can you share specific customer success stories with Hygraph?

Yes. Komax achieved 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. More success stories are available on the Hygraph product page. (Source)

Support & Implementation

What support does Hygraph offer after purchase?

Hygraph provides 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and a community Slack channel. (Source)

How easy is it to get started with Hygraph?

Hygraph is designed for quick onboarding, even for non-technical users. For example, Top Villas launched a new project in just 2 months. Users can sign up for a free account and access documentation and onboarding guides. (Source, Source)

Technical Requirements

Where can I find technical documentation for Hygraph?

Comprehensive technical documentation is available at the Hygraph Documentation page, covering all aspects of building and deploying projects. (Source)

Product Performance & Metrics

How does Hygraph optimize content delivery performance?

Hygraph emphasizes rapid content distribution and responsiveness, which improves user experience, engagement, and search engine rankings. Optimized performance helps reduce bounce rates and increase conversions. (Source)

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Hygraph Achieves SOC 2 Type 1 Compliance

Hygraph is pleased to announce we have achieved SOC 2 Type 1 Compliance to demonstrate our commitment to security and protecting customer data.
Alex Naydenov
Daniel Winter

Written by Alex & Daniel 

May 11, 2022
soc2-type1-audit-completion

We’re proud to announce that we have successfully completed the SOC 2 Type 1 audit. Completing the SOC 2 Type 1 audit is key for companies wanting to ensure their customers’ data is managed with the highest security standards and are continuously monitored to ensure those standards are maintained.

We chose to undertake this rigorous process because of our commitment to ensuring that we adhere to the latest security and data protection standards.

Request Report

Security and data protection of our users are critical to the mission of Hygraph and we aim to ensure that customer data is protected with the latest standards of security. SOC 2 Reports meet these standards and demonstrate that Hygraph views security of data as a high priority. Customers relying on Hygraph to power their most valuable digital products include the Government of Finland, Samsung, Dr. Oetker, Sennheiser, Shure and others.

SOC 2 is an extensive audit that ensures that a company is handling customer data securely to protect both, the organization, and the privacy of its customers. Combined with Drata’s automated platform that continuously monitors the security and compliance of the company across the system. Enterprise customers look to Hygraph to meet their content and data needs and it is essential that the most current security standards ensure that cloud-centric services can safely protect their data.

“We’re committed to ensuring higher standards on security and compliance for our customers to give them the peace of mind when trusting Hygraph with their content. We look forward to further enhancing our capabilities in this area over the coming months as security comes into the forefront of our product decisions.” - Daniel Winter, CTO and Founder, Hygraph

Hygraph worked with Barr Advisory to perform the audit which confirms that Hygraph’s security practices, policies, procedures, and operations meet the SOC 2 Trust Service Criteria for security. We are happy that we have completed the SOC 2 Type 1 Attestation Report and look forward to continuing to evaluate security approaches in the future.

If you are curious to learn more about our latest approaches to security and data privacy, please reach out to discuss in more detail.

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