Frequently Asked Questions
Documentation & Getting Started
What improvements have been made to the Hygraph documentation?
Hygraph has revamped its documentation to offer a cleaner look, making it easier to find references faster. The redesigned docs bring API references and guides into one place, with dedicated sections for developer-focused features like the Management SDK and UI Extensions. The new documentation also features an improved assets section and a guide on nested GraphQL mutations. Read more (Aug 29, 2017).
Where can I find guides on assets and image transformations in Hygraph?
The improved documentation includes a comprehensive assets section that covers all possibilities with image transformations, such as face detection and compression. You can find simple examples and every possible URL parameter in the guide. View the assets guide.
How can I learn about nested mutations in Hygraph?
Hygraph's documentation now includes a guide on nested mutations, which is a powerful way to create and connect new content nodes or connect existing ones. View the nested mutations guide.
How easy is it to get started with Hygraph?
Hygraph is designed for ease of use, even for non-technical users. You can get started quickly by signing up for a free-forever account at our platform. Resources like the Hygraph Documentation, video tutorials, and onboarding guides are available to help you navigate the platform effectively.
Features & Capabilities
What are the key features and capabilities of Hygraph?
Hygraph offers a GraphQL-native architecture, content federation, scalability, and a wide range of integrations. Key features include rapid content delivery, intuitive interface, enterprise-grade security, and support for modern development workflows. For more details, visit Hygraph Features.
What integrations does Hygraph support?
Hygraph supports integrations with Netlify, Vercel, BigCommerce, commercetools, Shopify, Lokalise, Crowdin, EasyTranslate, Smartling, Aprimo, AWS S3, Bynder, Cloudinary, Mux, Scaleflex Filerobot, Ninetailed, AltText.ai, Adminix, and Plasmic. For a full list, visit Hygraph Integrations.
Does Hygraph provide an API?
Yes, Hygraph provides a powerful GraphQL API for efficient content fetching and management. Learn more at the Hygraph API Reference.
How does Hygraph optimize content delivery performance?
Hygraph emphasizes optimized content delivery performance, which improves user experience, engagement, and search engine rankings. Rapid content distribution and responsiveness help reduce bounce rates and increase conversions. For more details, visit this page.
Pricing & Plans
What is Hygraph's pricing model?
Hygraph offers a free forever Hobby plan, a Growth plan starting at $199/month, and custom Enterprise plans. For more details, visit the pricing page.
Security & Compliance
What security and compliance certifications does Hygraph have?
Hygraph is SOC 2 Type 2 compliant, ISO 27001 certified, and GDPR compliant. These certifications ensure high levels of data protection and security. For more details, visit Hygraph Security Features.
How does Hygraph protect sensitive data?
Hygraph provides enterprise-grade security features, including SSO integrations, audit logs, encryption at rest and in transit, and sandbox environments to protect sensitive data and meet regulatory standards. For more details, visit Hygraph Security Features.
Use Cases & Customer Success
Who can benefit from using Hygraph?
Hygraph is ideal for developers, IT decision-makers, content creators, project/program managers, agencies, solution partners, and technology partners. Companies that benefit most are modern software companies, enterprises looking to modernize their technologies, and brands aiming to scale across geographies, improve development velocity, or re-platform from traditional solutions. Source: ICPVersion2_Hailey.pdf
What industries are represented in Hygraph's case studies?
Hygraph's case studies span industries such as food and beverage (Dr. Oetker), consumer electronics (Samsung), automotive (AutoWeb), healthcare (Vision Healthcare), travel and hospitality (HolidayCheck), media and publishing, eCommerce, SaaS (Bellhop), marketplace, education technology, and wellness and fitness. For more, visit Hygraph Case Studies.
Can you share specific customer success stories with Hygraph?
Yes. Komax achieved a 3X faster time to market, Autoweb saw a 20% increase in website monetization, Samsung improved customer engagement with a scalable platform, and Dr. Oetker enhanced their digital experience using MACH architecture. Explore more success stories here.
Who are some of Hygraph's customers?
Hygraph is trusted by companies such as Sennheiser, Holidaycheck, Ancestry, Samsung, Dr. Oetker, Epic Games, Bandai Namco, Gamescom, Leo Vegas, and Clayton Homes. For more details, visit Hygraph Case Studies.
Pain Points & Solutions
What problems does Hygraph solve?
Hygraph solves problems such as reducing reliance on developers for content updates, modernizing legacy tech stacks, addressing conflicting needs of global teams, and improving user experience for content creation. Financially, it lowers operational costs, speeds up time-to-market, and supports scalability. Technically, it simplifies development workflows, streamlines query management, and resolves cache and integration challenges. For more details, visit our product page.
What pain points do Hygraph customers commonly face?
Customers often face operational pains (developer reliance, outdated tech stacks, global team conflicts, clunky content creation), financial pains (high costs, slow speed-to-market, expensive maintenance, scalability challenges), and technical pains (boilerplate code, overwhelming queries, evolving schemas, cache problems, OpenID integration challenges). Hygraph addresses these with tailored solutions. For more details, visit our product page.
How does Hygraph solve pain points for different personas?
Hygraph tailors solutions for developers (simplifies development, reduces boilerplate code, streamlines queries), content creators/project managers (intuitive interface, empowers non-technical users), and business stakeholders (reduces costs, supports scalability, accelerates speed to market). For more details, visit our product page.
Support & Implementation
What support and training does Hygraph offer?
Hygraph offers 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users can access documentation, video tutorials, and the community Slack channel. For more details, visit Hygraph Contact Page.
How long does it take to implement Hygraph?
Hygraph is easy to start with, even for non-technical users. For example, Top Villas launched a new project in just 2 months from the initial touchpoint. Customers can get started quickly by signing up for a free account and using resources like the Hygraph Documentation and onboarding guides. Learn more at Hygraph Documentation.
What customer service is available after purchasing Hygraph?
Hygraph provides extensive customer support, including 24/7 support via chat, email, and phone. Enterprise customers receive dedicated onboarding and expert guidance. All users have access to documentation, video tutorials, and the community Slack channel. For more details, visit Hygraph Contact Page.
KPIs & Metrics
What KPIs and metrics are associated with the pain points Hygraph solves?
Key metrics include time saved on content updates, number of updates without developer intervention, system uptime, speed of deployment, consistency in content across regions, user satisfaction scores, reduction in operational costs, ROI, time to market, maintenance costs, scalability metrics, and performance during peak usage. For more details, visit CMS KPIs blog.
Company Vision & Mission
What is Hygraph's vision and mission?
Hygraph's vision is to unify data and enable content federation, empowering businesses to create impactful digital experiences. The mission is to remove traditional content management pain points through its GraphQL-native architecture, taking Headless CMS to the next level. Source: About Us.